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Firstmark Credit Union

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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

3206 Fredericksburg Rd, Suite 101, San Antonio, TX, 78201, United States

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Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
5.0125 reviews
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Ronnie M.'s profile image
Ronnie M. 
on Birdeye

7 months ago

All I have to say is that the Jefferson location is one of the best financial centers I've had other banks but I've always had problems. FirstMark has the best customer service. Tracy assisted me with the best service my loan was approved and the funds were in my account in no time. The staff is amazing and always willing to help me. 

Business response:

Hi Ronnie, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our Jefferson Financial Center. Tracy and our staff are dedicated to providing excellent customer service and we're glad they were able to assist you with your loan quickly. We appreciate your membership and look forward to assisting you again in the future. Best, Firstmark Credit Union  

Ray M.'s profile image
Ray M. 
on Birdeye

8 months ago

My last stop for any financial services. Very pleased and greatful for Nikki 's professionalism. 

Business response:

Hi Ray, Thank you for your positive feedback! We're glad to hear that you had a great experience with Nikki and that we are your go-to for financial services. We look forward to assisting you in the future. Best, Firstmark Credit Union 

Stephanie K.'s profile image
Stephanie K. 
on Birdeye

9 months ago

I was going through the application process of getting a car loan. This would be my second time with Firstmark. The process for me was a bit lengthy,l this second time around, but it was out of our control since the car was being purchased through a dealership from another family friend who was the original buyer. Even with that, Firstmark was there every step of the way to ensure the process went as smooth as possible. 

Business response:

Hi Stephanie, Thank you for taking the time to share your positive experience with Firstmark! We appreciate your loyalty as a member and are pleased to hear that our team was able to assist you throughout the auto loan application process, even with the additional complexities involved. At Firstmark, we strive to provide exceptional service and ensure a smooth experience for our members. Thank you again for choosing Firstmark. We value your support and look forward to serving you in the future! Best, Firstmark Credit Unio... read more

Samuel A.'s profile image
Samuel A. 
on Birdeye

10 months ago

Always Excellent Service 

Business response:

Hi Samuel, Thank you so much for taking the time to leave us a review! We're delighted to hear that you've consistently received excellent service from Firstmark. We strive to provide exceptional service to all our members, and we're glad to know that our efforts are being recognized. Thank you once again for your positive feedback. We truly value your membership and look forward to serving you in the future. Best, Firstmark Credit Union 

Michael A.'s profile image
Michael A. 
on Birdeye

10 months ago

Great people, friendly, and very helping 

Business response:

Hi Michael, Thank you so much for taking the time to provide us with a wonderful review! We're thrilled to hear that our team at Firstmark was able to provide you with great service. We strive to create a positive and welcoming environment for all our customers, and your feedback lets us know that we are on the right track. Thank you again for choosing Firstmark Credit Union. Best, Firstmark Credit Union 

Lori V.'s profile image
Lori V. 
on Birdeye

11 months ago

Excellent service knowledge staff 

Business response:

Hi Lori, Your rating is greatly appreciated. We're glad we could provide you with a positive experience! Thank you, Firstmark Credit Union 

Nancy R.'s profile image
Nancy R. 
on Birdeye

11 months ago

Becoming a new member was easy and convenient. Lexi did a great job explaining things. Was friendly and helpful! 

Business response:

Hi Nancy, Thank you so much for taking the time to give us your feedback and congratulations on becoming a new member of Firstmark Credit Union! We're thrilled to hear that Lexi provided you with great service and made the process easy and convenient for you. We appreciate your support and hope to continue exceeding your expectations. Best regards, Firstmark Credit Union 

Christopher Z.'s profile image
Christopher Z. 
on Birdeye

a year ago

I was pleased with the service I received, when I went to the Jefferson Branch in order to open up an account. 

Business response:

Hi, Christopher. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Jerry V.'s profile image
Jerry V. 
on Birdeye

a year ago

The associate that helped me that represented the bank was one of the best person so friendly so understanding because I'm computer illiterate and everything to help me and walk me through and met me feel so comfortable that I would recommend anybody to your bank but the day before I made an appointment for 3:30 and my time is money and if I make an appointment for 3:30 I'd like to be seen by 3:35 or it was like 3:40 3:45 and then seen me I walked out I'll just be a few minutes late he said I think she was the branch manager... read more

Business response:

Hi Jerry, Thank you for reaching out. We appreciate your valuable feedback. We are thrilled to learn that you had a positive experience with us! Thank you for your membership. 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 5 star rating with 125 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is closed now. It will open on Wednesday at 9:00 a.m. 

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