Gene Juarez Salon & Spa - Bellevue

S C. 

on Yelp

5 years ago

I wish I had read the reviews before desperately scheduling at the Bellevue location Horrible the so called manager Abeyta the worse!! but I suppose that's why he's there and that's why there's no time management and no people skills. Southcenter GJ is 100 times better much more professional staff and stylists. I had Stevie who was supposed to give me a base color and full foil but bc she was a little slow and disorganized they wanted to cancel my cut has anybody ever heard of such a thing at a supposed major salon. Nobody o... read more

Sandra A. 

on Yelp

5 years ago

POOR CUSTOMER SERVICE!! That is even rating too high. Don't waste your time!! I would give zero stars if I could. Haven't had a haircut since January, everything closed down before I could get my next cut. I had an appointment Wednesday to get my haircut. Woohoo! Gene Juarez called Tuesday afternoon and left a message asking if my appointment could be moved an hour back. I called back to say it is fine. "There's no appointments to move you to, lets look for another day." WHAT?!! My appointment was confirmed! It w... read more

Tory V. 

on Yelp

5 years ago

I had been going to the Gene Juarez Spa at the Galleria for over 10 years. It was my favorite place to get a massage. It was luxury and pampering at it finest! The massage was always fantastic but what put it over the top were the extras that came with it. I loved the calming foot soak that began the service and the showers at the end - AMAZING! I recently had opportunity to check out the new location at the Shops at the Bravern. From the moment I walked in the door I was nothing but disappointed. To start off the spa facil... read more

D K. 

on Yelp

5 years ago

I can't believe this place! I can give them -100 stars if I could! I went to get a haircut today, she barely washed my hair, give me a horrible cut, and then another hairdresser checked it out said it doesn't look good. There was no one who was able to fix it and then they referred me to another location, I checked the reviews - that location was low rated as well. I decided not to go to that location, because my trust was broken. And I called back for a refund, they said they can't give refunds. Wow. ---- re:Collen I ha... read more

Layla Q. 

on Yelp

5 years ago

I've always loved the Bellevue Gene Juarez. Grace and Paige are both such a great stylists. Unfortunately, things changed when I took advantage of their free bang trim. I would warn anyone who goes in for the bang trim that they do not stand by their work. The stylist not only cut my bangs but he cut the longer side bangs and a few framing layers. Literally he just gathered by bangs and cut across. There was one single side layer left on the right side of my face. I contacted Gene Juarez customers relations. I just neede... read more

Theresa Y. 

on Yelp

5 years ago

I have been so disappointed with Gene Juarez ever since Gene sold the business. The customer service and quality of care is just not the same. I am upset with another bad experience, I recently purchased a gift card during the promotion period offering an extra $15 bonus card. This bonus card, one cannot be used on the same day of purchase and two has an expiration date which is only a couple month away. If they are smart in marketing strategies and want to provide excellent service this bonus card should not have an expirat... read more

J B. 

on Yelp

6 years ago

Definitely go here if you want to be in an assembly line to get your hair done by a premier colorist. I called and made an appointment for full highlights and all over color but when I sat down in the stylist chair she said I don't have enough time for full highlights and your hair would be orange not blonde highlights . (My hairstylist in CA would never let her clients leave her salon looking like carrot top) I asked the stylist to leave the bleach in longer she said I don't have the time . Let me tell you I felt like the c... read more

Suzanne V. 

on Yelp

6 years ago

Wow, just came to the new Bravern location for spa treatments and was blown away by the downgrade of the facility. They clearly don't value their spa clients like they did at the last location. Cramped, no Swiss (not Vichy) shower or steam room, crowded changing room, zero privacy, very awkward. Plus all of the prices of services have skyrocketed! What is going on Gene Juarez? I have been a loyal client for 10 years and am so disappointed. I feel really let down and this was my anniversary present from my husband. I would li... read more

Cabo B. 

on Yelp

6 years ago

This was the first time I went to get a pedicure at the new location in the Bravern and I was so disappointed. It was similar to getting a pedicure at the neighborhood nail salon, not the luxurious private experience that I remembered. Definitely not worth the price! Would not recommend. Go to your neighborhood salon and get BOTH a mani and pedi for less