Gene Juarez Salon & Spa - Bellevue

Amy B. 

on Yelp

3 years ago

Sent my daughter there for a graduation gift. This place is expensive and I thought their prices would reflect the luxury spa experience, but they removed all amenities (which I didn't know) and front desk staff are unhelpful and snotty. Also really hard to get someone on the phone. For that much money, you could definitely have a person devoted to answering the phones. If you're not going to offer showers, steam room, etc any more, you certainly don't need to be charging that much money, and have mediocre personalities at t... read more

Pinky G. 

on Yelp

3 years ago

I was very disappointed with GJ receptionist Tyler at Bellevue location. I felt discriminated while being compared to other guests at the saloon due to possibly my skin color. This morning I was at the Bellevue GJ salon for my scheduled appointment. At the reception, I was told by Tyler, that he was unable to see any appointment for me today and GJ is booked for all day. Tyler told me in a very rude manner that only availability is on Sunday. I tried to explain to him that one of the receptionists did confirm my appointmen... read more

Pup L. 

on Yelp

3 years ago

This salon has LOST MY BUSINESS. After seeing a stylist for 10+ years, the frustration of making an appointment has driven me away. When you call in, it is 10+ minutes to talk to someone, then you get through and are put on hold another 10 minutes to check availability? This has happened several times this month and I'm done with a salon that charges premium prices for a subpar experience. I called and spoke with the manager the first time this happened and it has not improved. I have typed this entire message on hold AFTER ... read more

Shelby P. 

on Yelp

3 years ago

I initially went to the University location where I worked with Sydney. She was very sweet however, the final outcome was not only significantly different than I requested (completely wrong color etc) but it was poorly executed overall. I left the salon with vibrant dark red roots which were not at all blended with the rest of my hair. The rest of my hair was turned into a flat light brown (I started out blonde, see photo for reference). I went to the Bellevue location for a color correction today. Amy was very kind and att... read more

Shamila Z. 

on Yelp

3 years ago

Don't bother going here. I was a repeat customer, who used to see Layne and Coco, and just had a gut wrenching experience here. I made an appointment weeks ago online, got a babysitter, took time off of work for the afternoon - all so i could get my hair cut and colored before a big event. I'd also like to add context that i know my hair takes extra time. On Monday i called their salon MULTIPLE times to confirm that there was enough time for my appointment (receipts attached). The person who picked up, assured me many time... read more

Tracy R. 

on Yelp

3 years ago

I decided to try something different with my hair color. I made an online appointment for all over color and the stated starting price is $89.00. By the time I finished booking it jumper to $149.00. I figured oh well, maybe just once. Went to my appointment on 4/12 and was graciously greeted by the colorist Kim. We talked about my color and adding brightness with some foils. Increase in cost was never mentioned. Kim was attentive and did a nice job on my color. The problem came when it was time to check out. My char... read more

Jill T. 

on Yelp

3 years ago

I went to to this location to return products I bought from another location few days ago. Unopened/never used. First, one staff said it is no problem I can return here. Second staff said usually I can't but they can make one exception to contact the other store and accommodate. Third staff, said this is not possible, the system doesn't accept. What kind of training staff who was supposed to assist customers are getting? Confusing and wasting my time. 

Sarah M. 

on Yelp

3 years ago

Extremely disappointed with how rude the manager Taylor was. I had booked service with Veronica for a balayage and color. We aligned in brown with caramel and she saw the picture. After washing it out she acknowledged that she messed up my hair because she did something wrong with the gloss. I appreciate that she owned her mistake and offered a redo. I highlighted I can't do a redo due to personal commitments and wanted a refund for the balayage and agreed to pay for the color. She called Taylor who basically told me we don'... read more

Clara L. 

on Yelp

3 years ago

Booking the appointment was challenging to begin with. Once I finally was able to book the appointment and enter my credit card information to secure the appointment, come the day of to find out my appointment was missing. I haven't been to a GJ in ages. Used to come regularly years ago. Then even booking with a person over the phone resulted in appointments not actually booked. I thought it's been years let's try it again, only to experience it all over again. I was told the app works better than the website. Then why hav... read more