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Gene Juarez Salon & Spa - Bellevue
- Hair Salons
- Bellevue, WA
About this business
Location details
700 110th Avenue NE, Suite 290, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They need to remove Spa from their name. At their old location they had a sauna, steam room and swiss shower all of which were included in the price of your massage. Made it a good deal. My daughter and I decided to do a spa day but the new location has a small changing/locker space, a small waiting rest area and very unimaginative massage rooms. The massages themselves were excellent but I could have gotten a 90 minute massage from my regular masseuse with tip for less than the base price of this 60 minute massage. Wit... read more
Business response:
Dear Lynne, I am so sorry that you were disappointed with your most recent visit to our Bravern location. While our new location has taken on a different treatment oriented and community feel our service providers are fabulous and continue to provide excellent quality services. We still have locations with multiple showers and dressing rooms but we no longer have a sauna in any location. Colleen
The low rating I've given is for the customer service and consistency of the salon. I've had excellent haircuts here for years that are well worth the price, but have been disappointed by many of the other services provided. After a few letdowns that I let slide because of the salon's reputation, I decided to reach out after I got a $350 keratin smoothing treatment that did nothing to my hair but make it greasy and smell like chemicals when washing. After being put on hold a few times, I was told by the manager that we could... read more
Your receptionist named Landon or Brandon was extremely rude and short with me when I checked in at front desk. I tried to ask a few questions and he seemed irritated that I had asked.
Very disappointed. Asked for cool light highlights and came out a dark brunette. Hair colorist was super rude when I said I didn't like it. He started accusing me of asking for dark hair when instead I asked for highlights and instead came out with all over brown hair. I told them I did not like it and instead they said that maybe I could come back in a couple of months for more highlights. After sitting in a chair for 3 hours, I expected to get what I asked for, not to have to come back again and pay. I called a few day... read more
Awful experience. Called and put on hold for 15 minutes and then when I was asked was services I wanted to book I was hung up on. I called back and made appointment. Then when I show up for my appointment they have no record of my services! They suggest another location or waiting for 4 hours. Will never come back.
Business response:
Dear Sydney, I am so sorry about what happened, please contact me at 425-748-1462 or colleens@genejuarez.com and provide the phone number you called in from (work, home, cell) and I will pull the calls and see how I can make this right for you. Sincerely, Colleen
Recently at this location for a Spa Package, and during my facial with Ziba I noticed she left my room 3 times not informing me why she was leaving which left like she was gone for majority of my facial. I've received numerous facials and services from this company for 5+ years so I know what a traditional spa facial is supposed to be. Come to find out she was waxing other clients in the middle of my facial. Definitely will be contacting cooperate about this awful situation. Would highly recommend not seeing Ziba, even thoug... read more
Business response:
Dear Alexis, I am so sorry about the experience you describe and the Bellevue Manager is reaching out to you off line to discuss. Sincerely, Colleen
I would give zero if I could, after 6 hours they burned my hair with bleach, dont waist your money and time
Business response:
Dear FM, Please contact me at 425-748-1462 or colleens@genejuarez.com and I will try to help you the best I can. Sincerely, Colleen
Been here many times over the years... there's always something that goes wrong. Just now, spent 15 minuets with the call center trying to make a spa appointment (it was actually already made, just needed the date moved). Was sent to someone else to complete it, 25 minuets total. Very disappointing. I am loosing faith in the service with gene juarez.. Glad you're providing more training. But doesn't help me.. to add to my experience, the spa treatment was lovely. (Had to wait an extra 25 min in between my facial and massage... read more
Business response:
Dear Naomi, I will reach out to you off-line
I am so deeply, truly, disappointed by how my "appointment" went today. I came last Sinday to have a hair consultation and I talked to Midori, advised her of what I wanted to achieve and even showed her a picture, she said yes and told me that we can do it with a full foil and extra time so I booked my appointment. Tuesday early morning, they called me to say that my artist is out sick so they will book me with Nazila instead. Fast forward to my appointment, I got there, got situated, and the colorist introduced herself, ask... read more
Business response:
Dear Charlie, I am so sorry about the situation that occurred, can you please contact me at 425-748-1462 or colleens@genejuarez.com to discuss? Sincerely, Colleen
Frequently asked questions about Gene Juarez Salon & Spa - Bellevue
How is Gene Juarez Salon & Spa - Bellevue rated?
Gene Juarez Salon & Spa - Bellevue has a 3.6 star rating with 721 reviews.
When is Gene Juarez Salon & Spa - Bellevue open?
Gene Juarez Salon & Spa - Bellevue is closed now. It will open at 9:00 a.m.