Gene Juarez Salon & Spa - Bellevue

Sophie X. 

on Yelp

7 years ago

Zero star if I could! This is my first time ever writing a review. I feel I have to share the outrageous treatment I experienced at Gene Juarez. In brief, I paid 900 bucks to get hair extension at this place and the sticky glue between the extension tapes fell out and entangled my hair like snowballs. So I went in and hoped to get them fixed, but I received angry yelling as "you are taking advantage of me! You talking to me is stealing my time and my client's time!" Due to the word limit, please refer to the pics in which... read more

Haley L. 

on Yelp

7 years ago

Whatever you do DON'T get a cut from ANTONIO! I asked for a blunt cut above my shoulders and it was terrible. There were all these hairs he forgot to cut. He styled is with "beach waves" which looked terrible. I have short hair and he used a huge barrel curling iron. It looked so terrible. Not to mention he's super cocky and acts too cool. The whole experience was awful. I called to have the cut fixed but didn't want him to fix it because he made me feel so uncomfortable. I ended up paying $90 to get my hair fixed somewhere ... read more

Mik S. 

on Yelp

7 years ago

Edit after response from Gene Juarez: Offering a small discount on next purchase, after being asked repeatedly for discount from the customer, doesn't mean much. Industry standard is to discount ON poor service. Not asking the customer to purchase another..."Hey, we are so sorry our product sucks. But buy it again and we'll give you a discount on the next one." 

Janelle G. 

on Yelp

7 years ago

This review is solely for the front desk/nail salon.*** We had arranged an appointment for manis and pedis for a party of 3 for a birthday celebration. When we arrived at the salon all together, we gave the primary name on the reservation and told them that we were a party of 3. While we were in the waiting area, a nail technician came to get one person in the party, and abruptly told the other two people in the party to "Stay." and that our technicians would comet o get us soon. After 15 minutes of waiting, we still had not... read more

Lynne M. 

on Yelp

7 years ago

They need to remove Spa from their name. At their old location they had a sauna, steam room and swiss shower all of which were included in the price of your massage. Made it a good deal. My daughter and I decided to do a spa day but the new location has a small changing/locker space, a small waiting rest area and very unimaginative massage rooms. The massages themselves were excellent but I could have gotten a 90 minute massage from my regular masseuse with tip for less than the base price of this 60 minute massage. Wit... read more

Ak A. 

on Yelp

7 years ago

The low rating I've given is for the customer service and consistency of the salon. I've had excellent haircuts here for years that are well worth the price, but have been disappointed by many of the other services provided. After a few letdowns that I let slide because of the salon's reputation, I decided to reach out after I got a $350 keratin smoothing treatment that did nothing to my hair but make it greasy and smell like chemicals when washing. After being put on hold a few times, I was told by the manager that we could... read more

Julie C. 

on Yelp

7 years ago

Your receptionist named Landon or Brandon was extremely rude and short with me when I checked in at front desk. I tried to ask a few questions and he seemed irritated that I had asked. 

M V. 

on Yelp

7 years ago

Very disappointed. Asked for cool light highlights and came out a dark brunette. Hair colorist was super rude when I said I didn't like it. He started accusing me of asking for dark hair when instead I asked for highlights and instead came out with all over brown hair. I told them I did not like it and instead they said that maybe I could come back in a couple of months for more highlights. After sitting in a chair for 3 hours, I expected to get what I asked for, not to have to come back again and pay. I called a few day... read more

Sydney M. 

on Yelp

7 years ago

Awful experience. Called and put on hold for 15 minutes and then when I was asked was services I wanted to book I was hung up on. I called back and made appointment. Then when I show up for my appointment they have no record of my services! They suggest another location or waiting for 4 hours. Will never come back.