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Gene Juarez Salon & Spa - Bellevue
- Hair Salons
- Bellevue, WA
About this business
Location details
700 110th Avenue NE, Suite 290, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I'm writing this on behalf of my wife who also works in the Bravern and visited Gene Juarez earlier today. She went in to show a stylist a style and color she wants to get and wanted to know if it was possible with her hair type and approximately how much it would cost. She's from South America and she speaks English proficiently, although she has an accent. She was told that the style she wants "Couldn't be done because her hair is different than people from here. You're not from here right?" she of course replied that Engl... read more
Business response:
Dear Tamir, I am so sorry about the experience you describe and I will do everything I can to make this right. Please have your wife contact me at colleens@genejuarez.com or 425-748-1462 to discuss. Sincerely, Colleen
Reply to manager Regarding haircut- awful it's not to say anything, unequal and in front of ear hair trimmed toooo short. We were looking for root touch up and Erin said if she will do that grey will still show so of course we didn't want that. She booked us with Anita that completely changed the hair color. She told us she will try to blend the color with rest of hair with some liquid we said ok. But the color isn't the same we wanted.
Business response:
Dear Christina, I am so sorry to hear about your husbands recent visit. We always try to provide a seamless experience from booking to checkout for our guests. We appreciate you giving us a try and would absolutely like to address your review with a Bellevue manager. While Erin does indeed offer a Grey Blending service, it sounds like you were looking for a full color appointment as described above. We apologize for the confusion on our end. We would also like to address the quality of the haircut you describe. Please give u... read more
Bad. I have orange hair. And I paid for it. Terrible. The only reason I gave it a star was because they wouldn't publish it with a no star.
Business response:
Dear Kimberly, I am so sorry that you were unhappy with the service provided. Please contact a Bellevue salon manager so we can try to make this right for you. Sincerely, Lauren
I have been going here before it was in the Bravern. I have not been able to get through by phone and have waited and waited on hold. After two weeks of trying, I finally got through and now I can't get the service I need because Cassidy only has two openings in the next two weeks with only time for a color and not a highlight. I can't wait any longer because we are moving out of state in two weeks. Thanks front desk.....you screwed me out of the services I needed thanks to not answering your phones for the last two week... read more
Business response:
Dear Elizabeth, I am so sorry to hear about your experience with scheduling. We try to answer phones in a timely fashion to fulfill all appointment requests. Unfortunately, Cassidy does often book out pretty far in advance especially given that she's only in salon Tuesday's and Wednesday's. We understand this isn't ideal and we are sorry that we weren't able to get you in before your move. Should you wish to give us another try anytime you are back in Washington, we would love to see you. Sincerely, Lauren
Okay so I totally forgot to post these and I deleted the app and I was going through my photos and found these. I washed my hair that night and my hair WAS. SO. DRY. Like it was basically a bale of hay if you will. I had to go to another salon near me to get it some what fixed. I mean look at that. I posted on a local fb group chat to see how else I could fix it cause now it is months down the road and my hair is literally dead and ruined now. People on the chat told me to shave my head, cut the hair off, etc. All because ... read more
Business response:
Dear Luciana, I apologize that you were not happy with the end result from your Corrective Color. A Corrective Color can require multiple services to achieve the end result you are looking for and to avoid compromising the condition of the hair a treatment is often recommended or required. Your colorist recommended waiting 6 weeks between services and the second service will help get you closer to your desired end result. Sincerely, Colleen
I like jene Juarez but last couple times visit were very unpleasant both times hair cut were with korean girls. They are very unprofessional attitude and rude. I have waiting for 30 min as well.
Business response:
Dear Sarah, I am so sorry that you were unhappy with your most recent haircut and we will provide a complimentary redo service within 14 days from the original service date. Please contact a Salon Manager for assistance. Sincerely, Colleen
I got a blow out here and I dont want to say her name for everyone to see. She wasn't very friendly or wanted to make conversations. I felt awkward the whole time making me don't want to book her again. When she was washing my hair it felt like she was digging for gold. My scape was in pain. The next day, my hair was all ruff like a bird's nest. When other employees does my hair its perfect!
Business response:
Dear Lili, If you haven't already talked to the Bellevue Salon GM, please contact her and I'm sure she will resolve this for you. Sincerely, Colleen
The salon and everyone was nice but my hair color results from Eric were very disappointing and unacceptable. Actually just plain awful. Incredibly brassy and a super funky color and tone in both natural outdoor and indoor light. I had nothing but negative feedback from both close friends and family. I Had to fully redo my color professionally when I returned home the next day to LA with hair color remover and intense moisturizing because Eric damaged my hair as well from apparent over-processing. I may return to the salon w... read more
Business response:
Dear Steven, Please contact a Bellevue Salon Manager should you decide to give us another chance and they will assist you in anyway they can. Sincerely, Colleen
Terrible haircut for $90.00 plus tip! got one of the best barbers as they promise.name Viola. Made nice looking hair for the first two days look great but after that I examine my haircut and not a single layer and you do not want to go out! They should learn from Europa technics and will be outstanding outcome. For now just prestigious name and no true barbers!@ Never go here again unless it's manicure or brows.:-( Marina P
Business response:
Dear Marina, I'm so sorry that you were disappointed with your haircut at our Alderwood location on 1/26/2019. We guarantee all services we provide and if you are ever unhappy please contact us within 72 hours of the service and we will provide a complimentary redo service with in two weeks of the original service date. Sincerely, Colleen
Frequently asked questions about Gene Juarez Salon & Spa - Bellevue
How is Gene Juarez Salon & Spa - Bellevue rated?
Gene Juarez Salon & Spa - Bellevue has a 3.6 star rating with 721 reviews.
When is Gene Juarez Salon & Spa - Bellevue open?
Gene Juarez Salon & Spa - Bellevue is closed now. It will open at 9:00 a.m.