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Gene Juarez Salon & Spa - Bellevue
- Hair Salons
- Bellevue, WA
About this business
Location details
700 110th Avenue NE, Suite 290, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have been so disappointed with Gene Juarez ever since Gene sold the business. The customer service and quality of care is just not the same. I am upset with another bad experience, I recently purchased a gift card during the promotion period offering an extra $15 bonus card. This bonus card, one cannot be used on the same day of purchase and two has an expiration date which is only a couple month away. If they are smart in marketing strategies and want to provide excellent service this bonus card should not have an expirat... read more
Business response:
Theresa, The promotional bonus gift cards are offered to drive clients/business into our Salons during a specific time period. The promotional gift cards have no cash value and have an expiration date of 30 to 60 days which is in line with most companies who offer a gift with purchase. Once the bonus gift card expires the discount code is removed from the system and the cashier can't redeem or override and apply the discount. If you would like to discuss this further please contact me at 425-748-1462 or colleens@genejuarez.c... read more
Definitely go here if you want to be in an assembly line to get your hair done by a premier colorist. I called and made an appointment for full highlights and all over color but when I sat down in the stylist chair she said I don't have enough time for full highlights and your hair would be orange not blonde highlights . (My hairstylist in CA would never let her clients leave her salon looking like carrot top) I asked the stylist to leave the bleach in longer she said I don't have the time . Let me tell you I felt like the c... read more
Business response:
Dear JB, I am so sorry about the experience you describe as it is not typical of the quality services we provide at Gene Juarez Salons. Please call me at 425-748-1462 to discuss what we can do to make this better. Sincerely, Colleen
Wow, just came to the new Bravern location for spa treatments and was blown away by the downgrade of the facility. They clearly don't value their spa clients like they did at the last location. Cramped, no Swiss (not Vichy) shower or steam room, crowded changing room, zero privacy, very awkward. Plus all of the prices of services have skyrocketed! What is going on Gene Juarez? I have been a loyal client for 10 years and am so disappointed. I feel really let down and this was my anniversary present from my husband. I would li... read more
Business response:
Dear Suzanne, I'm sorry that you were disappointed with our spa facilities at our Bravern location. We have not had a Vichy shower in any of our locations in approx. 10+ years. it was difficult for us to discontinue this service but we were only offering it in 3 locations and the actual Vichy shower was no longer being manufactured and we could no longer get replacement parts. As for the spa area, the amenities are now similar to the amenities in all of our other salon and spa locations. Although it is true and we no longer ... read more
This was the first time I went to get a pedicure at the new location in the Bravern and I was so disappointed. It was similar to getting a pedicure at the neighborhood nail salon, not the luxurious private experience that I remembered. Definitely not worth the price! Would not recommend. Go to your neighborhood salon and get BOTH a mani and pedi for less
Business response:
Dear Cabo, We have one private suite for Spa Pedicures and it sounds like your service was provided on one of our pedicure benches. If you could please provide me with your contact information I will look further into this for you. I can be reached at colleens@genejuarez.com or 425-748-1462. Look forward to hearing from you. Sincerely, Colleen
I'm writing this on behalf of my wife who also works in the Bravern and visited Gene Juarez earlier today. She went in to show a stylist a style and color she wants to get and wanted to know if it was possible with her hair type and approximately how much it would cost. She's from South America and she speaks English proficiently, although she has an accent. She was told that the style she wants "Couldn't be done because her hair is different than people from here. You're not from here right?" she of course replied that Engl... read more
Business response:
Dear Tamir, I am so sorry about the experience you describe and I will do everything I can to make this right. Please have your wife contact me at colleens@genejuarez.com or 425-748-1462 to discuss. Sincerely, Colleen
Reply to manager Regarding haircut- awful it's not to say anything, unequal and in front of ear hair trimmed toooo short. We were looking for root touch up and Erin said if she will do that grey will still show so of course we didn't want that. She booked us with Anita that completely changed the hair color. She told us she will try to blend the color with rest of hair with some liquid we said ok. But the color isn't the same we wanted.
Business response:
Dear Christina, I am so sorry to hear about your husbands recent visit. We always try to provide a seamless experience from booking to checkout for our guests. We appreciate you giving us a try and would absolutely like to address your review with a Bellevue manager. While Erin does indeed offer a Grey Blending service, it sounds like you were looking for a full color appointment as described above. We apologize for the confusion on our end. We would also like to address the quality of the haircut you describe. Please give u... read more
Bad. I have orange hair. And I paid for it. Terrible. The only reason I gave it a star was because they wouldn't publish it with a no star.
Business response:
Dear Kimberly, I am so sorry that you were unhappy with the service provided. Please contact a Bellevue salon manager so we can try to make this right for you. Sincerely, Lauren
I have been going here before it was in the Bravern. I have not been able to get through by phone and have waited and waited on hold. After two weeks of trying, I finally got through and now I can't get the service I need because Cassidy only has two openings in the next two weeks with only time for a color and not a highlight. I can't wait any longer because we are moving out of state in two weeks. Thanks front desk.....you screwed me out of the services I needed thanks to not answering your phones for the last two week... read more
Business response:
Dear Elizabeth, I am so sorry to hear about your experience with scheduling. We try to answer phones in a timely fashion to fulfill all appointment requests. Unfortunately, Cassidy does often book out pretty far in advance especially given that she's only in salon Tuesday's and Wednesday's. We understand this isn't ideal and we are sorry that we weren't able to get you in before your move. Should you wish to give us another try anytime you are back in Washington, we would love to see you. Sincerely, Lauren
Okay so I totally forgot to post these and I deleted the app and I was going through my photos and found these. I washed my hair that night and my hair WAS. SO. DRY. Like it was basically a bale of hay if you will. I had to go to another salon near me to get it some what fixed. I mean look at that. I posted on a local fb group chat to see how else I could fix it cause now it is months down the road and my hair is literally dead and ruined now. People on the chat told me to shave my head, cut the hair off, etc. All because ... read more
Business response:
Dear Luciana, I apologize that you were not happy with the end result from your Corrective Color. A Corrective Color can require multiple services to achieve the end result you are looking for and to avoid compromising the condition of the hair a treatment is often recommended or required. Your colorist recommended waiting 6 weeks between services and the second service will help get you closer to your desired end result. Sincerely, Colleen
Frequently asked questions about Gene Juarez Salon & Spa - Bellevue
How is Gene Juarez Salon & Spa - Bellevue rated?
Gene Juarez Salon & Spa - Bellevue has a 3.7 star rating with 748 reviews.
When is Gene Juarez Salon & Spa - Bellevue open?
Gene Juarez Salon & Spa - Bellevue is open now. It will close at 6:00 p.m.