Gene Juarez Salon & Spa - Bellevue

Rachna P. 

on Yelp

3 years ago

I booked an appointment for a full ballayage with Nazila. She seemed to be in a rush and told me that she wouldn't be able to blow dry my hair in the end because she was under the assumption that I was also getting a haircut. She said she would transfer over to a colleague for my blow dry. I was ok with it even though this isn't what I expect at a luxury salon where I'm paying $350 for a service. After she finished my coloring, she placed me under the dryer as she was in a rush, which is very damaging to the hair, but I wasn... read more

Ann F. 

on Yelp

3 years ago

Post Covid the spa experience is super disappointing. The reason to come to Gene Juarez is for the luxury experience. They have removed the spa element but have not adjusted their prices to reflect the downgrade in experience. Clients should save their money and just go to Spa Envy as the experience is the same. Super disappointing. 

E R. 

on Yelp

3 years ago

The hairstylist professionals are absolutely amazing! This is not a reflection of them. Gene Juarez itself is greatly suffering in their scheduling ability. I've been mis-scheduled numerous times and their call center can't even get a hold of the salon to confirm appointments... Broken system they need to fix for such a high-end salon. 

Tamara B. 

on Yelp

4 years ago

Had a very poor experience at this location today. My stylist was more than 20 minutes late. Very poor customer service. I am also pregnant and have to wear a face shield instead of a mask for medical reasons and the staff was not accommodating what so ever. They made my experience stressful and not enjoyable. I ended up not having my hair dried since they were so late to begin with so walked out with wet hair as I was running late for the rest of my day. This is one thing when you aren't pregnant, but to treat a pregnant w... read more

Andi B. 

on Yelp

4 years ago

The worse experience evere, very poor customer service, very bad attitude of front desk people, and poor knowledge of the hair stylist. Never go back there again. 

Shelly S. 

on Yelp

5 years ago

Being cooped up because of Covid, my BF decided to book a special date at this restaurant I had been wanting to go to. Looking at myself, I decided that some personal care was long overdue! I booked an appointment at Gene Juarez Bellevue. It's been a while since I've been here because the first time I came in, I had a horrible visit. My stylist Jason, was not very personable and didn't do what I wanted, and the customer service I felt wasn't worth the money I paid for my hair. Why did I come back again? I thought maybe th... read more

Lisa O. 

on Yelp

5 years ago

As a long time customer of Gene Juarez for 30 years. I have been a loyal customer and my long term patronage is a testament to my patronage and support of Gene Juarez. I originally began going as an acquaintance of the original owner ( Gene Juarez) who began the salon with a dream and a vision. Gene Juarez always had the highest standards and was once seen as a premier salon. Today unfortunately not so much. My story is that I began going to Gene Juarez at the Bellevue location over one year ago because my regular person at... read more

Bar U. 

on Yelp

5 years ago

I late in 10 min so they told me I can't get my appointment cuz the guy is now busy. Wast my time to come special for my appointment. 

Jasmine H. 

on Yelp

5 years ago

got a lash lift and tint from Nicole, as well as a brow wax. the woman did NOT know how to work with my asian eyes and eyelashes, yet when i asked about her experience with my type of eyes, she made it seem like she did. literally got zero results out of the lash lift procedure and when I complained, she said that my lashes were too short to begin with -- when I had clearly voiced this concern to her at the beginning and she had confirmed that they were long enough. not to mention, my sister got the same procedure done by Zi... read more