Gene Juarez Salon & Spa - Bellevue

Jenny C. 

on Yelp

a year ago

I scheduled my appointment for a base color and foiling, kerastase treatment and hair cut with styling. Upon an early arrival, my stylist was 20 minutes late. She appeared flustered and apologetic stating that " she had another customer who was not please with the outcome of her visit and that she would be "multi- tasking" for a little bit while she fixed the problem ". That statement should have been enough for me to walk away but she assured me that I would be so please with her work since she had been coloring hair for 10... read more

Erin S. 

on Yelp

a year ago

The first time I went here, I waited almost 45 minutes because they forgot to check me in and then was rushed through my appointments. I wanted a calligraphy cut and they said it's just marketing and a razor cut. It was not good. The second attempt, they attempted to reschedule the day before because the stylist wanted to leave early on Friday. I tried to reschedule and they don't return phone calls or email. At that point, I decided to choose a different salon. Their service is abysmal. 

Jim F. 

on Yelp

a year ago

My wife and her mom have been going to Gene Juarez for haircuts for 20 years. They've been happy with the service and have used the same stylist for years. The last time they went, they were charged double for curly hair. That's the end of that business relationship! 

Maria S. 

on Yelp

a year ago

A TERRIBLE experience and haircut I made my appointment day of and was a little late due to cutting my toe before I left the house. I called and let them know and they said it was fine. However I was still charged the late fee...they also couldn't find me in their system even though I had just spoken to someone on the phone. My appointment was apparently cancelled because they had to find me another appointment for an hour from then, as well as a different stylist. Coco came to get me by saying my name and walking off. No ... read more

Jaycie S. 

on Yelp

a year ago

Absolutely terrible. I went in for a balayage on my natural blond hair and the guy who did it completely messed it up. He (Kevin I think) left the toner on way too long and it turned my blond highlights BLUE. We called 3 different times complaining saying they'll give us a call back and never did. When we finally got to come in for a redo the new lady (Layne L) was extremely rude and actually made it worse, more damaged, didn't remove the toner, and even made my natural blond hair darker and for 450$!! I will never be coming... read more

Sydnie H. 

on Yelp

2 years ago

I wish I could comment on service but after waiting 35+ minutes for my appointment they informed me that the stylist did not check the system and did not realized that I was waiting. She then moved on to another service (possibly a personal obligation) and I was told that I could come back another day. To add salt to the wound on my very disappointing walk back to the car they called to inform me that I never showed up for my appointment and were going to charge my credit card. The manager at the front is very kind, I feel b... read more

Lisa M. 

on Yelp

2 years ago

Not the place to go to if you expect your stylist to listen to you. I have naturally curly hair and asked for a haircut that would allow my curls to have some lift and style. I told the stylist that I like a lot of layers, but I kept getting the " I like to give my new guest soft layers then fix it if they want when they come back." Yea.., now I have triangle hair. It seems like Big Box salons train their staff NOT to listen to the client and endorse the attitude of the stylist knows better. This is why I will never set foo... read more

Valerie P. 

on Yelp

2 years ago

Bring back the Advanced Training Salon , train customer service it's went downhill since the 90's , too Orwellian today. The salon used to be a fun experiance, with professional, friendly staff. Now it has a less friendly, stodgy front desk. Stylists have changed: lacking in conversation, when the customer like me engages with the hair dresser I'm asked : what does ( insert word here) mean? If you don't know go find it out. Hair stylists needs to be trained in the art of conversation. GJ sure. Has changed since the 90's. 

Laura I. 

on Yelp

2 years ago

Went to K.Logan she charges $135 per cut) for a new style. She did not listen and cut my hair obscenely short. I went back for her to put layers in and it was worse. Pictures speak for themselves. And no, they did not provide a refund - just two additional appointments to fix the disaster.