Gene Juarez Salon & Spa - Bellevue

Alexis M. 

on Yelp

7 years ago

Recently at this location for a Spa Package, and during my facial with Ziba I noticed she left my room 3 times not informing me why she was leaving which left like she was gone for majority of my facial. I've received numerous facials and services from this company for 5+ years so I know what a traditional spa facial is supposed to be. Come to find out she was waxing other clients in the middle of my facial. Definitely will be contacting cooperate about this awful situation. Would highly recommend not seeing Ziba, even thoug... read more

F M. 

on Yelp

7 years ago

I would give zero if I could, after 6 hours they burned my hair with bleach, dont waist your money and time 

Naomi D. 

on Yelp

7 years ago

Been here many times over the years... there's always something that goes wrong. Just now, spent 15 minuets with the call center trying to make a spa appointment (it was actually already made, just needed the date moved). Was sent to someone else to complete it, 25 minuets total. Very disappointing. I am loosing faith in the service with gene juarez.. Glad you're providing more training. But doesn't help me.. to add to my experience, the spa treatment was lovely. (Had to wait an extra 25 min in between my facial and massage... read more

Charlie R. 

on Yelp

7 years ago

I am so deeply, truly, disappointed by how my "appointment" went today. I came last Sinday to have a hair consultation and I talked to Midori, advised her of what I wanted to achieve and even showed her a picture, she said yes and told me that we can do it with a full foil and extra time so I booked my appointment. Tuesday early morning, they called me to say that my artist is out sick so they will book me with Nazila instead. Fast forward to my appointment, I got there, got situated, and the colorist introduced herself, ask... read more

Melissa S. 

on Yelp

7 years ago

I want to give a huge shout out to Elizabeth who fixed my hair this morning. She saw me waiting for the cashier after my color and blow dry yesterday. I was near tears as I just had a horrible experience. She had done a blowout for me the week before and could sense right away I wasn't happy. She had me come in the next day to do my hair the way it should have been done to begin with. This is the second time post color this happened to me. I am passed off to inexperienced stylists who don't have a clue how to blow out my ha... read more

Annalyse L. 

on Yelp

7 years ago

My visit today was beyond disappointing. I've been a member of Gene Juarez for years and have loved the Bellevue location every time. However now that it is at a new location I am severely disappointed. The women's spa is cramped, dirty and anything but peaceful. Not to mention the waiting area for women is located in the same area that guests are supposed to foot soak and relax-not relaxing at all! Additionally no steam showers/sauna, barely any standing room for the guests, and only one bathroom and one changing area. With... read more

Marie M. 

on Yelp

7 years ago

With their new location, and the lack of spa amenities, they've lost me as a customer. They obviously don't value spa guests, and instead are focusing on the salon--which is fine, of course, but why would anyone pay spa prices for a massage with NO amenities such as a steam room, sauna, etc? If they won't listen to the large number of previously loyal spa customers, and expand to offer what other spas do, they either need to adjust prices to reflect their minimal/basic services, or be prepared to lose customers. 

Mar K. 

on Yelp

7 years ago

It's truly disappointing to have to come back and review this facility at its new location. On a very important weekend with two significant events, one for my son, and one for myself, I booked back to back appointments for haircoloring here -- we wanted to come to the best for such significant occasions. Just an hour before my appointment I received a call from the facility informing me that my appointment would have to be canceled. Staff was sick, which I can understand, but I was surprised to learn there was no other sta... read more

S U. 

on Yelp

7 years ago

I had a super disappointing experience. I've been a client at Gene Juarez for years. The move to Bravern is a downgrade and the quality of service has gone down hill. I went for a facial and wax appointment. Not sure who designed the new space but the women's locker room is cramped- a tiny changing area, a single sink and shower just doesn't cut it. And the spa waiting area is not relaxing at all. I was never even offered a foot soak despite arriving early and having over 15 minutes between appointments. Other clients had fo... read more