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Gene Juarez Salon & Spa - Bellevue
- Hair Salons
- Bellevue, WA
About this business
Location details
700 110th Avenue NE, Suite 290, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had an appointment for a facial and the person was sick. When I called to reschedule. They did not even apology for the inconvenience and would not work with me on multiple days to find a new day and time that would work for both me and them. I guess I will have to start going somewhere else with my family.
Mediocre quality of work over the years we have been loyal to you and absolutely the worst customer service when we needed the help. You canceled my daughter's prom hair appointment last minute and refused to help finding an alternative. I was put on hold when I called to reschedule and then hung up on.
Business response:
Neema, I am so sorry about the situation you describe and the last thing we ever want to do is cancel a guest's appointment especially on such a special occasion. If you would like to discuss what happened further, please feel free to give me a call 425-748-1462. Sincerely, Colleen
I went in to get a Baliage,and a Hair Cut and did not get a Baliage but they charged me $275 for it. I called and spoke to several people over a 3 week period and they refused to give me a credit. Tiny strips of color in my hair is not a Baliage. I will never go to back. I am so very disappointed in this establishment..
Business response:
Mary, I apologize that the discount that was offered from your appointment in January 2025 was not to your satisfaction. The discount will still be available for you to redeem at your next service should you change your mind and decide to come in and see us again in the future. Sincerely, Colleen
First, the service was terrible. The beautician, Maribel A, didn't listen to my needs or expectations. I even showed her pictures of the style I wanted, but she simply said, "Yes, that's what you'll get," and proceeded with the service. She applied a couple of creams 10 minutes apart and then claimed the service was complete. When I expressed my dissatisfaction, she said she would speak to her manager about getting me a refund. Then, she brought in someone (I wasn't even informed of their role), and this person admitted tha... read more
Business response:
Dear Amani, I am so sorry about the experience you describe, and the Bellevue GM will be reaching out to you today and will do everything she can to make this right. Sincerely, Colleen
I live in NY but occasionally get my hair colored at your salon when visiting family. My past experiences have been good. I have been highlighting/bailage my dirty blonde hair for the past decade and a half. I went to the Bellevue salon recently and tried a new stylist, Nali A. Although the color looked fine, the bleach used severely damaged my hair. It has been breaking and falling out in large quantities. The texture is completely modified, tangling easily. I go to great lengths to keep it free of damage. I use Kerastase p... read more
I scheduled my appointment for a base color and foiling, kerastase treatment and hair cut with styling. Upon an early arrival, my stylist was 20 minutes late. She appeared flustered and apologetic stating that " she had another customer who was not please with the outcome of her visit and that she would be "multi- tasking" for a little bit while she fixed the problem ". That statement should have been enough for me to walk away but she assured me that I would be so please with her work since she had been coloring hair for 10... read more
Business response:
Dear Jenny, I am so sorry about the experience you describe, and our Bellevue Salon and Spa Director is reaching out to you and will do her best to resolve your dissatisfaction. Sincerely, Colleen
The first time I went here, I waited almost 45 minutes because they forgot to check me in and then was rushed through my appointments. I wanted a calligraphy cut and they said it's just marketing and a razor cut. It was not good. The second attempt, they attempted to reschedule the day before because the stylist wanted to leave early on Friday. I tried to reschedule and they don't return phone calls or email. At that point, I decided to choose a different salon. Their service is abysmal.
Business response:
Erin, I am so sorry about the experiences you describe, please call me to discuss and I will do everything I can do to make things right. I can be reached at 425-748-1462. Sincerely, Colleen
My wife and her mom have been going to Gene Juarez for haircuts for 20 years. They've been happy with the service and have used the same stylist for years. The last time they went, they were charged double for curly hair. That's the end of that business relationship!
Business response:
Dear Jim, we have made come changes to our texture and curl menu pricing, please have your wife contact me to discuss and I will make sure everything was scheduled and charged correctly in case we made an error of some kind. Sincerely, Colleen Salmon colleens@genejuarez.com or 425-748-1462
A TERRIBLE experience and haircut I made my appointment day of and was a little late due to cutting my toe before I left the house. I called and let them know and they said it was fine. However I was still charged the late fee...they also couldn't find me in their system even though I had just spoken to someone on the phone. My appointment was apparently cancelled because they had to find me another appointment for an hour from then, as well as a different stylist. Coco came to get me by saying my name and walking off. No ... read more
Frequently asked questions about Gene Juarez Salon & Spa - Bellevue
How is Gene Juarez Salon & Spa - Bellevue rated?
Gene Juarez Salon & Spa - Bellevue has a 3.6 star rating with 721 reviews.
When is Gene Juarez Salon & Spa - Bellevue open?
Gene Juarez Salon & Spa - Bellevue is closed now. It will open at 9:00 a.m.