Gene Juarez Salon & Spa - Redmond

C. S. 

on Yelp

13 years ago

I like this salon and have been going there for over 12 years. I appreciate their customer service which is very consistent and I like the spa atmosphere. My disappointment is that the haircuts and color services are inconsistent from stylist to stylist. For the prices they charge I expect near perfection. I can overlook an occasional bad haircut from the person who has been cutting my hair for years, everyone has an off day but I do expect to get what I asked for. A salon/spa of this price range should be giving their ... read more

Geri G. 

on Yelp

13 years ago

I have had 2 fabulous haircuts and blowdry by Kim, can't say enough for her professionalism and listening to what the customer is looking for. It is a little spendy to get a cut here but the hair cuts she gave me were worth it. 

Jackie M. 

on Yelp

13 years ago

Unfortunately Braswell no longer works at Gene Juarez. I have since gone to Feri and Devyn and they also provide great eyebrow waxing. Devyn cracks me up, and Feri is very nice. Both are great ladies! LOVE Gene Juarez!! Got my first Shellac mani today with Sarah! I'd highly recommend her- she was such a wonderful person- I thoroughly enjoyed my mani. She was very kind, very re-assuring, very informative and knowledgeable about the products and she was easy to talk to. I love the color I chose, and we'll see how long this la... read more

Megan C. 

on Yelp

3 months ago

I went here for a haircut the other day. I normally go into Seattle for my regular stylist at a different salon, but this is more convenient for me so I thought I'd give it a try. I had been once before a few years ago and not loved it, but thought a different stylist might be better. It wasn't. My hair looks fine, but it is a basic haircut for $140. My Seattle stylist is way more careful and detailed with 30 years experience, but somehow charges less than I was charged here for lesser quality. My stylist also blew out my ha... read more

Tracy C. 

on Yelp

4 months ago

Very inflexible scheduling and poor management. The portal is also not very helpful and for the price you pay for inconsistent hair service I would go elsewhere. They have rescheduled on me last minute due to a stylist being sick but do not offer the same courtesy for emergency situations. My daughter was sick the morning of my appointment and as a single, working mom, I asked for an emergency reschedule to which they said they would still charge me the 50% cancellation fee. The manager on the phone (Leslie) suggested I ... read more

Patricia F. 

on Yelp

6 months ago

I asked for a haircut. I showed her half a dozen pictures of what I wanted. She looked at the pictures and kept one of them on my phone so she could look at it. AND THEN SHE DID SOMETHING ELSE!!! My hair is so short and ugly, I will need to wear a hat. I will never go to Gene Juarez again!!! Actually less than one star. 

Lehren D. 

on Yelp

7 months ago

This review is intended for salon management. I booked a blowout appointment at Jean Juarez Salons in Redmond Town Center after confirming the salon could accommodate ethnic hair. I was informed that only two stylists handle this hair type. After arriving a few minutes late to my initial appointment, I was told services could not be performed due to my extensions and was encouraged by the stylist, Jasmine, to rebook for Saturday morning due to an event I had scheduled. At the rescheduled appointment, Jasmine stated my hair... read more

Shraddha D. 

on Yelp

8 months ago

I had my appointment with Alivia D. I came in for brown hair color, something warm and subtle. Instead, my hair was turned very blonde/caramel-golden, which is not what I asked for at all. I was extremely upset. To fix it, another stylist was brought in, but instead of correcting it, she removed almost all the color. Now my hair looks dark again, almost like my original black, and even the golden tones I previously had at the bottom are completely gone. In the salon lighting, I could see some brown, but once I got home, it l... read more

Sonny M. 

on Yelp

9 months ago

I should've believed the other 1-star reviews. I wasted $250 on a color and haircut, and the results were extremely disappointing. The color job was sloppy -- the colorist didn't even bother to clean the dye off my hairline. The stylist talked nonstop the entire appointment and still managed to style my hair poorly. When I shared my experience at checkout, the receptionist's response was "so sorry. How much tip would you like to leave?". Felt like they didn't care about the customer service and were more interested in money ... read more