Gene Juarez Salon & Spa - Redmond

C. S. 

on Yelp

12 years ago

I like this salon and have been going there for over 12 years. I appreciate their customer service which is very consistent and I like the spa atmosphere. My disappointment is that the haircuts and color services are inconsistent from stylist to stylist. For the prices they charge I expect near perfection. I can overlook an occasional bad haircut from the person who has been cutting my hair for years, everyone has an off day but I do expect to get what I asked for. A salon/spa of this price range should be giving their ... read more

Geri G. 

on Yelp

12 years ago

I have had 2 fabulous haircuts and blowdry by Kim, can't say enough for her professionalism and listening to what the customer is looking for. It is a little spendy to get a cut here but the hair cuts she gave me were worth it. 

Jackie M. 

on Yelp

12 years ago

Unfortunately Braswell no longer works at Gene Juarez. I have since gone to Feri and Devyn and they also provide great eyebrow waxing. Devyn cracks me up, and Feri is very nice. Both are great ladies! LOVE Gene Juarez!! Got my first Shellac mani today with Sarah! I'd highly recommend her- she was such a wonderful person- I thoroughly enjoyed my mani. She was very kind, very re-assuring, very informative and knowledgeable about the products and she was easy to talk to. I love the color I chose, and we'll see how long this la... read more

Jenna C. 

on Yelp

12 years ago

I go here every year for my birthday and a couple times a year for a haircut. The customer service is always the best and I really love the calming vibe you get when your going to get a massage. I love the waiting room the swiss shower I love it all and will continue to go back. 

Lynne M. 

on Yelp

12 years ago

Great service. I've been a client at this location for a few years and appreciate the great service. I buy a lot of their products and recently had a problem with one. The management took care of it quickly and painlessly. I often find that Juarez has challenges in scheduling by phone. I'd suggest they look at an online customer profiling/scheduling tool to speed things up and enhance customer service. You can make it easier by booking your next appt when checking out (versus calling later to schedule). Once you... read more

S C. 

on Yelp

12 years ago

As a hairdresser myself just moved into the area, I thought I would give this salon a try . I am ok with spending a good amount of money on hair services. After all, hair is an accessory that you wear everyday. It needs to look good, right? First, I had one heck of a time finding the salon because the address Yelp has says its on 174th Street, which it is not. Its on 74th street. I drove around and around looking for a street in the Redmond Town Center that does not exist. I was 10 minutes late for my appointment because of ... read more

Wanda J. 

on Yelp

12 years ago

Want to give an update on the review I posted a few days ago. I was contacted by Colleen with the salon about my experience to discuss what happened. I indicated that while I was impressed to find that they take customer satisfaction seriously it still wouldn't change the fact that my daughter did not get the style she paid to get. Colleen has since contacted me and will have the salon go over with the stylist what could have been done better. They have also offered to refund the salon fee which I didn't expect. I am deli... read more

Margaret C. 

on Yelp

3 weeks ago

The sickeningly sweet smell in my hair is disgusting and makes my eyes water. This happened the last time I used the same color specialist at Gene Juarez Redmond Wa. The smell lasted over a week even with repeated washings. It finally dissapated. I thought the smell was from the shampoo she used so today I talked to her about what I had experienced the last time and that I did not want her to use the same shampoo. This time instead of Keratasse she used Oribe, I have used Oribe in the past and know it does not have the d... read more

Amina S. 

on Yelp

10 months ago

I've been coming to Gene Juarez for years, but after my visit today, I am officially never coming back to this place ever again. They have disappointed me time and time again, and this was the last straw. Short story: I felt uncomfortable from the moment I sat in the chair. The stylist ruined my curls, screwed up my haircut, tried overcharging without telling me, and had crazy attitude (not to mention made questionable comments about race) the entire appointment. The front desk did the worst possible job at helping and had... read more