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Gene Juarez Salon & Spa - Redmond
- Hair Salons
- Redmond, WA
About this business
Location details
7330 164th Ave NE Ste E155, Suite E155, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
I'm done with Gene Juarez. Paid $272. For absolutely nothing. Went in to get my roots done. And walked out looking the same. 3 inches of grow out. I told a friend from work I'm going to get my hair done. Came back to work and friend said. It looks the same. I said I know!!! This place is the worst. DONE with Gene Juarez.
Business response:
Dear SO, I have no idea what happened, but we will do everything we can to make this right. Please contact a Manager at 425-882-9000 to discuss . Sincerely, Colleen
Wow! I really should have trusted the reviews. My husband was away on a business trip, and I wanted to surprise him. I booked ''color and full balayage'' for 9 am on a Sunday. We have a 9 month old baby and nobody else to watch him. I had get a babysitter. As I'm walking to the salon, I get a text canceling my appointment, saying my stylist is ill...AT 8:39!!! I turned around and started walking back home. Came back to a confused babysitter and paid her anyway. Because unlike this salon, I value people's time. Never once has... read more
do NOT book this place if you don't have a ton of flexibility. Days ahead of the event, I scheduled a simple blowout for a family wedding. This salon canceled only two hours before my appointment. They offered a later appointment with a different stylist. I told them that if they could guarantee that I would be sitting in the chair at the exact time of the new appointment time, I might still be able to make it to the wedding on time. They "guaranteed" that it would be on time. The appointment time came and went and they were... read more
Needs better customer service! Responsibility is poorly handled. Scheduling is difficult and unclear.
Business response:
Georgia, I do apologize for the situation that occurred and do hope that you will give us another try. I will reach out to you off-line. Sincerely, Colleen
This is the haircut I got at Gene Juarez. Unbelievably chopped up, and uneven, as if a child has cut it with craft scissors. I've tried styling it natural-curly, blow-dried wavy, straight, in a ponytail - it's invariably awful, and it'll be at least a year before it's long enough to fix. Gene Juarez has refused to refund me for this nightmare service "because I've already received a redo". I started at the Redmond salon with a hair that was way too long, asked for 10" to be cut with light layers. A picture of me a few weeks ... read more
Do NOT make appointments for any service over the phone! I have been going to Gene Juarez in Redmond for over 20 years and the service with respect to making appointments by phone has gone downhill drastically in the last few years. I've been told by some of the staff that Gene Juarez has now out-sourced their call-in service and believe me, the quality and consistency of this service is horrible. I usually make my appointments by phone three months in advance. I get an all-over color and an eyebrow tint, both of which re... read more
Business response:
Dear Carol, I am so sorry for the experience you describe and I will do everything I can to reeducate our team and prevent it from happening again. If you could please contact me at colleens@genejuarez.com or 425-748-1462 I am happy to look into this further. Sincerely Colleen
Unbelievable. I had an appointment for a cut and color today and the front desk just called and said the stylist called in sick. I understand if this happens once or twice but this is literally the 5th time this has happened on day of service over the last couple of years. They had no solution for me other than come in for the color and leave with wet hair and get no haircut. Really is that the very best option they can give? Not sure why I keep giving them another chance. Highly DO NOT RECOMMEND Gene Juarez in Redmond.
Business response:
Dear Heather, I am so sorry about the last minute cancellations, please contact me at 425-748-1462 to discuss and I'll do everything I can to make it right. Sincerely, Colleen
Customer service needs improvement. I went to two different locations. Both not so great experiances. Bring back the ATS the Advanced Training Salon GJ had.
Business response:
Valerie, If you would like to talk with me personally and share more details of you experience, please contact me at 425-748-1462. Sincerely, Colleen
Im putting this on here because my indeed review was not accepted. I was so excited to start working here as a soon to be esthetician graduate hoping I could of worked in the spa after getting licensed. I started with the front desk to get to know the place a bit better, the clientele and how the salon works, everything was fine until a month in there was drama with the artist they for some reason hate front desk associates not all of them, and they start rumors as if we were in high school all over again... management did n... read more
Business response:
Javiera, I encourage you to contact the HR Department to discuss your concerns.
Frequently asked questions about Gene Juarez Salon & Spa - Redmond
How is Gene Juarez Salon & Spa - Redmond rated?
Gene Juarez Salon & Spa - Redmond has a 3.9 star rating with 759 reviews.
When is Gene Juarez Salon & Spa - Redmond open?
Gene Juarez Salon & Spa - Redmond is closed now. It will open at 9:00 a.m.