Gene Juarez Salon & Spa - Redmond

R M. 

on Yelp

5 years ago

They ruined my hair, don't go there for color. I had a balayage to lighten my hair, one one thing I asked is not to have any brassy gold orange. Well that's the one thing I got! All around my front face area. He said it didn't get enough heat like the rest. ;( he was in a hurry running late for his next apt ) He told me to use some purple shampoo and that should fix it. So I bought some and tried it and no it didn't take the orange streaks out. So I went back and they had the same guy who messed up on it the first time to t... read more

Elize D. 

on Yelp

5 years ago

Carson did not listen to anything I requested about my hair cut. In fact, she did EXACTLY what I asked her not to do. I walked out of there paying nearly $500 for balayage, cut, and some product. I cut my hair once a year, and it is pretty long and straight. My requests were very simple, about 7 or 8 inches off, layers, and NO straight across cut. I like a natural look and not a straight ledge of hair. She cut, curled, and styled my hair, and sent me on my way. Once the curls straightened out, I could see no layers, and a ... read more

Lindsey N. 

on Yelp

5 years ago

I have been visiting Gene Juarez for 10+ years, but as of recently, I am afraid I am going to have to take my business elsewhere. First off, I absolutely loved my stylists and I am very sad to move on, but with the increasing prices and the number of cancellations/call outs, it's time to move on. Usually, I receive a confirmation text/email regarding my upcoming appointments, but I didn't receive anything on Monday, 12/23 and my appointment was on Xmas Eve at 1pm. I called and was informed that my stylist was not working tha... read more

Xiaoli S. 

on Yelp

5 years ago

What has just happed to me was shocking!!! Two days before my appointment, I received a phone call to confirm my appointment at 12:45pm, on the same day of my appointment, at 11:10am, I received another phone call and informed me that my appointment was at 11:00. After communicated over the phone, it was agreed that my appointment can be moved to 12:00. But after I drove 35munutes to the place, before parking the car, another phone call came in again, saying the appointment is full today and cannot provide the service. The m... read more

Michelle T. 

on Yelp

6 years ago

I've never been a big fan of the GJ format however, after moving to a somewhat remote area and working a ton, I decided to try the Redmond location. The idea of a one stop shop is appealing in consideration of my busy schedule. Well, they continually waste my time. The last time I went, they rudely informed me there was a scheduling problem and said, "your color is not happening." I drove 45 minutes to get to the salon and had to turn around and drive home. I won't bore you with other poor experiences I've had over the past ... read more

Kyla Z. 

on Yelp

6 years ago

Terrible customer service. Their phone doesn't work for 2 months already. They don't answer messages and emails either. You have to go to the salon to make an appointment, I don't have time for that. There're good stylists working in this place but I'm pretty sure they're loosing a lot of business now. 

Lily M. 

on Yelp

6 years ago

I scheduled an appointment 1 month in advance for a full coloring and they told me that they could fit me in. I'm never going here again 

Nancy T. 

on Yelp

6 years ago

Ok what is the deal with this place? I call and I'm on hold waiting for a human to answer for over three minutes. So then I try texting per their website, and no response a day later. I've put in enough effort. They clearly don't want the business enough that they're making themselves available to even book an appointment, so I'll go elsewhere. 

Sandra P. 

on Yelp

6 years ago

I had been a devoted customer of Gene Juarez since the 90's. I have always had stellar service and been thrilled with my color. Lately in the last few years each time I go, I am less impressed. This last service, I had a balayage and all over color. It turned orange. It was supposed to be blonde. Not so great for a $300.00 service. I called and explained that this should *never happen with a color, but was told I would have to pay to get it fixed, because it was after the 72 hours?. (Granted it had been about a month). Sorry... read more