Gene Juarez Salon & Spa - Redmond

Blaec F. 

on Yelp

8 years ago

We had an event Sunday at 10:30 so we made an appointment at 830 am. Gene Juarez called us at 7:45 am to cancel because they were too booked. Really? That's all the notice we get? Terrible service don't ruin your plans coming here. 

Elvan O. 

on Yelp

8 years ago

I am writing this review not only based on the last experience today, based on the negative experience in my last 5-6 visit to Redmond Gene Juarez. Their quality of service is going down considerably. Today, we were going to be late, so I called 20 min ago, asking if it will be ok if are late for 10 min, the answer was up to 10 -15 min, we can still accommodate you. I arrived 10 min late and they rejected the service( Alyssa who doing the check in, then I complained to Jess). Within last 3-4 visits, there were al least, 2-3... read more

Lois W. 

on Yelp

8 years ago

My second haircut with Corey was less than perfect, and the third one was awful! It was if she didn't listen to a thing I said! I will not be returning . Well. I did return, my bad! Another less than perfect cut. This time I got lucky. I arrived fifteen minutes early, even though she is always running late, after ten minutes someone came to tell me that my appointment was a half an hour earlier! I told her it was not, that I was in fact early. She said in fact Cory was running behind, and could not take me. I was so shocked!... read more

Chelsea M. 

on Yelp

8 years ago

BRIDAL NIGHTMARE! If I could leave 0 stars I would. I was recently convinced I needed to share this story I'll try to keep it as short as possible: I had gotten an updo previously at the Bellevue Gene Juarez that was just like what I wanted the day of my elopement ceremony and pretty simple. So when I scheduled my updo for the day of the elopement ceremony I didn't think they would have any problems implementing but I was really careful about who I booked and specifically asked the scheduler if the quality of stylists were t... read more

Megan M. 

on Yelp

8 years ago

0 stars! I scheduled an appointment at 1030 they told me to be there by 1015. I got there at 1015 and they told me I was late and would only get s partial massage. At $102 for a 45 minute massage I said forget it then and walked out. I have been a loyal customer since 1998. They lost me as a customer. I will not recommend them nor use them again. Poor customer service. 

Dustin F. 

on Yelp

8 years ago

I scheduled an appointment 6 weeks ago for my wife and I to get a massage. While we were driving to our appointment we received a call they were cancelling the appointment on us. Our time is extremely valuable hence why we schedule our appointments far in advance. Nothing was offered for the inconvenience except excuses therefore we will not be going back to this business. They just lost customers. 

T M. 

on Yelp

9 years ago

i've been there before and usually they are pretty good but today i went to a woman named jeneane who was awful. i asked to her to cut the dead ends off my hair and then give the hair volume with layers. i showed her where to cut the hair to and she cut it about 1-2 inches shorter than i wanted!! she then proceeded to add volume cream to my hair instead of adding layers to give it volume. it was terrible and i will never go back there 

Reg B. 

on Yelp

9 years ago

Incompetent front desk/call center staff. Confusion in scheduling appointments. Scheduled a week ahead and re-confirmed on the day and the record of appt was missing on the day of appt. 

Georgia F. 

on Yelp

9 years ago

I paid $75 for a 30 minute facial peel. Met with Aurora, she put the peel on and immediately took it off. Put a few more things on my face without explaining what any of them were, wiped it all off and told me I was done - 10 minutes tops!! When I asked her why it was so short, she laughed and said it was my lucky day! Terrible customer service at the desk. Not worth the money! Used to be a good place, now it is terrible. Go someplace else!