Gene Juarez Salon & Spa - Redmond

J E. 

on Yelp

8 years ago

2nd visit was not nearly as good as the first one. I won't be going back. First I made an appt before Christmas and they called to change the appt half hour before I was suppose to be there. So I canceled the appt that night since I couldn't get there on time for the new time they wanted me to come. So I made another appt for this last week. The day before the appt they called to confirm appt. I was in a meeting and so I didn't pick up the phone. Instead of leaving a message they kept calling back until I answered the pho... read more

Orcas O. 

on Yelp

8 years ago

They need dedicated people to man the reception and answer the phone. Regardless of which GJ you call, the wait time is 10+ min, at least, on the phone with elevator music. In this day and age where customer service takes precedence, answering the phone is first and foremost touch point with the customer. It is ridiculous and unheard of to be put on hold for 10 minutes. If they can't even meet this simple criteria, I can't imagine they can meet expectations beyond that. 

Jessica M. 

on Yelp

8 years ago

Gene Juarez had been my go to Salon but recently the quality has declined and the prices keep on increasing! Just to call and make an appointment takes forever! Feeling super frustrated but it may be time to look for another Salon! 

Luds T. 

on Yelp

8 years ago

Let me tell you what a balayage is. It's a beautiful fade of color in your hair that looks like an ombré. It's even throughout. Now let me tell you what a balayage isn't. It isn't blotchy chunks of color at the top of your head, orange chunks at the bottom, and blonde chunks in the middle. I looked like a calico cat once the lady was through with me. NEVER EVER going back. How can a salon that charged me $180 for a balayage screw it up so bad, I'll never understand. Save yourselves the money and go somewhere else 

Jen G. 

on Yelp

8 years ago

I would give this place zero stars if it was an option. I am currently a Spa Member and the practices I have seen in the last three months are appalling and gotten increasingly worse. Three months ago I witnessed a line of more than 6 people trying to either check-in or check-out. As the line grew the faster associates walked away from the front desk refusing to help customers. Then most recently my service was cut short and I was asked if I wanted to use my spa membership ($90 paid) for the shortened $65 service. I agreed b... read more

Jennifer E. 

on Yelp

8 years ago

Jennifer Gordon Engstfeld Just now · Has anybody ever gone into Gene Juraze Salon and looked at the price list. Done the pedicure, only to find out thats its way more than they list on the price sheet! WHAT? RIPPED OFF is how I feel! The list price varies depending who does your toes. The 45 minute service is actually 30 minutes to. They said 45 minutes for $45. was 30 for $56. I was treating my husband and it was $112. They should be ashamed of themselfs. 

CJ L. 

on Yelp

8 years ago

Today I called to confirm an appointment with Gene Juarez Redmond WA and had to wait on hold over 5 minutes. In addition, my appointment was not on the schedule, after I spoke to a scheduler yesterday and asked her 3 times to make sure my appointment was on the schedule. Also, a month ago, I showed up for an appointment and it also was not on the schedule. I asked for a complimentary future booking and the front desk staff insisted that they had to check the call center recordings....apparently to prove that I wasn't lyin... read more

Natalie N. 

on Yelp

8 years ago

So disappointed. I arrived for my appointment which I thought was at 12 at 11.57 only to find out that my appointment was at 11:45. Clearly a miscommunication on both sides. The receptionist then told me she needs to check with the stylist Mandy if she could still take me as I was late. Mandy said no. I was then offered a later time at 12:15 with someone else at a more expensive rate, to which I said no. I don't know how many times I've had to wait for stylists not being on time but the one time I make a mistake I get turned... read more

Jackie S. 

on Yelp

8 years ago

But I would give it zero stars if it let me... worst experience I've ever had. I even reviewed them before I came in with specific instructions and pictures of what I wanted. I knew that hairstylists like to have their clients be tedious with details about what they want their hair to be like and that I was! I asked for a light purple lilac, specifically said "do not go dark because it's summer soon and I don't want it to be harsh." I mentioned I wanted a cooler undertone because I don't like pink that much but I know red b... read more