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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
***BUYERS BEWARE!!! THIS COMPANY ARE SCAMMERS AND UNPROFESSIONAL!!!***Please read this if you are planning to have your patio enclosed with Great Day Patio Enclosures (******, **), it might save you the heartache and headache that I went through. My husband and I saved up money for YEARS to get out Patio enclosed. When we met ***************, he was charming and talked us into getting the patio enclosed with their company by showing us what it would look like with their visualizer tool, and even promised us a vacation travel... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. All of our customers should have a positive experience with us. The travel vouchers are arriving this week. **** and other staff members in the office have been trying to reach you. They want to meet with you this week so we can see how we can redesign your room and make you a happy customer. Thank you for reaching out, we use every review as a way to improve our customer experience.- The ********************** Team
I was super excited to work with patio enclosures, however after they added $8k to original bid for my project, I decided to cancel my project. I am still waiting on my $11k initial deposit. Now no one in the office is responding to refund request. I have completed all needed forms and still waiting on getting my money. This is poor customer service and would not recommend this company at all, since they all care about is sales - which they cant even get that right.
Business response:
We sincerely apologize for your experience not being what we would hope for. We have received your paperwork and the cancellation is in process. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I am very disappointed in Great Day Improvements. I had them come out to my home and give me a quote on doing a deck and screened in pouch for me. Then set up for them to do the project for me. They came out one other time to do a remeasure and then they asked for a plot plan so they could get the permits and after I sent in the plot plan they told me that the city would not take them. I have never heard from them again and this was in September of 2022. To this day I am still waiting on the permits and for them to start my ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Someone from your local branch will be reaching out to you ASAP. Thank you for reaching out, we use every review as a way to improve our cu... read more
Would not recommend this group. Didn't show up on the date of install and I had to reach out and the next day get an email they would be there the following date. (For the money we pay wouldn't you think a call would have been nice) of course that day came and went. When they did show up, they worked maybe a total of 6 hours between both days to tell me it didn't fit and would have to reorder. They left metal shaving all over our driveway and patio which caused issues with our dogs and cats getting them in their paws. Never ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We regret that your project was not completed with the care and quality that we pride ourselves in providing. We do realize there were some communication issues in the beginning that and sales needed to clear up a few items. We will address the clean up issues with the installation crew as well. Thank you for reaching out, we use every review as a way to improve our customer experience. -The ********************** Team
A good product suffered the inconsistencies of teams, management, and employee turnover during the pandemic. At times there was variable quality control and supply chain issues across the timeline (it took 1.5 years to accomplish). In the end the completed product was acceptable, and the office staff followed through with a small refund.
Business response:
We sincerely apologize for your experience not being what we would hope for. Our customers deserve better. Many issues have arisen the during the pandemic including supply-chain & labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
We signed the contract 3 months ago, but they are still in the *** process and did some measurement twice any progress. Very disappointed.
Business response:
Than you for reaching out. According to our records you want to put a hot tub on the deck. We need specific information on the hot tub so the deck will be engineered properly to support the weight. At this time, we do not have that information from you about the hot tub. We measure all properties more than once and thats usually because our engineering department has questions and so the ************** can properly draw the room so it meets all codes and requirements. Someone from the local branch will be reaching out to you... read more
I have spent over $70,000 and they sill haven't finished. We started the process and signed the contracts in April/ May, 2022. They started our deck/ 3 season room, in September, 2022. It's now March, 2023. Recently, they sent me a letter, threatening collection of the final 10%! And they haven't even finished the project. This letter came a month after they asked if they could do a final inspection? I told them then, that the job wasn't finished and I'd like to hear from someone. When I called them about the collection lett... read more
Horrible experience Poor communication Extremely slow Would never recommend Great Day. Would advise everyone to avoid them at all costs.
Business response:
**********,We are very sorry you feel this way. We have been trying to reach you to address your concerns but have been unsuccessful connecting with you.- The Great Day Improvements Team
Hard to reach anyone for help. Project is still not done after working for 10months in the end stages and still not completed.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Your final inspection is set for Friday and once that is complete they will be back in the next week to install your Amana unit and you project will be complete. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.