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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*PLEASE READ* This is my 78-year-old Mothers experience with Patio Enclosures! My Mother received money from my dads passing at the end of 2019 and hired patio enclosures to build her sunroom. The price was $26,000. The contract said they would take 2 weeks to build it. After 22 months of them showing up 12 times they finished it, then another 2 months to get it to quit leaking. I asked **************** for a 30% refund for their terrible service, he took no responsibility for his company's incompetence. He said the best he ... read more
Business response:
********************,We acknowledge there have been some delays in completing your mother's room but we would like to provide some clarity. Initially, there was a significant delay in starting the project due to site conditions and whether we could build the room where your mother wanted it. It took several months for those details to be resolved so the entire project was beyond our typical timelines. The situation is further muddied by the fact that your mother entered into a private transaction with our former design consu... read more
Warranty repair took over 5months to complete. There's a lack of communication between the departments. Had multiple visits from repairmen, supervisors before they finally repaired the listed original warranty items from 5+ Months ago. When I pointed out an issue with the re-screen. Repairman disagreed and said "I'm not going to worry about it" and turned away. Supervisors were nice when they came to visit and take pictures, but the whole process is too slow and inefficient.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
The patio enclosure product is good, the process and customer service is horrifying. We had to put a hold on payments due to project management incompetence. Providing final payment involved some administrative and bureaucratic challenges, as an added gift some random administrator named ***** started sending threatening emails based on totally inaccurate information.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Horrible Horrible experience with the ********* office. It was a nightmare from the very beginning to the end. Took 1.5 years to build a 17-ft wall of glass and one glass sliding door. Calls would not be returned. Had to call corporate offices many times to get them to call the ********* office and tell them to call me. After more than a month of calls not being returned, I was having a severe anxiety attack thinking I had been conned and would lose my $15,000 deposit. After they finally started the project, 5 months past th... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
************************** is very poor with this company! The *************** were very good, but the project was handled poorly! They didn't have all the material in to start my install, but forced me to start the install a week.earlier than I had planned on it & was not communicated to me until the day before they showed up!
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Bad company! Once Job is sold there is no communication with the customer. Had deck lumber for the 3 season room delivered and put in the middle of our driveway with no delivery notice. We were given start dates for the construction to begin 3 diferent times with a no show each time . And we took off from appointments to be present and they were a no show. when they did show up to start the construction they first got to the job at 10:30 am. They never got to the job before 10:30 am and worked about 6 hours. The job that we ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
This business is terrible ,stay away,salesman lied to us and little communication from office ,took my deposit and gave me a contract only to say salesman made mistake and wanted $9000 more for job even though I had a signed contract and gave them deposit ,salesman called me and said he would eat cost difference ,so I went ahead and got permit items only to be called twp weeks later and informed they were cancelling on me because of engineering mistake that same salesman made ( really cost had nothing to do with it )scam com... read more
Business response:
Dear ********************, We sincerely apologize. This is not the type of experience we wish our customers to have. Our design consultants go through a rigorous training program and spend months learning about our products and all the construction variables they will face when quoting projects in the home. While we do everything we can to prepare them, errors do happen from time-to-time. We, again, apologize for the errors made with your project. The employees are being provided additional training to ensure these types of ... read more
They do not honor warranties. They own Stanek Windows. I bought Stanek windows, and one of my windows spontaneously shattered, and they refuse to honor the **** TIME warranty that came with the windows when I purchased them. Per the saleman, the warranty covered ANY type of breakage, and the warranty was transferable to a new owner. I am the ORIGINAL woner. When you BUY an existing company, and manufacture the same products, under the name of that company, you need to HONOR the warranty provided to the previous clients of th... read more
Business response:
Dear ****************, We understand your frustration, however, to set the record straight, Great Day Improvements is neither related to nor the successor of the ****** Vinyl Windows Corp and has no legal obligations under any warranties that ******Vinyl Windows Corp may have offered customers who purchased from it. Additionally, Great Day Improvements never opened/operated a ****** Windows location in the ****************. That said, we understand and recognize the challenges of warranty loss. We want to help to the best of... read more
BUYER BEWARE! Please DO NOT use this company for any home improvement needs. We made the mistake of hiring them in October 2021 for building a solarium at our home. We were given a 2-3 month estimate by sales person ***************** based on which we were expecting a Jan/Feb completion. It is July 15th today and the project has still not been completed. Along the way the construction folks essentially destroyed our grass in the back yard which when I made them aware about I was told that "someone:" would reach out to help f... read more
Business response:
**************, According to our records, we are set for a service on Friday (7/22) to resolve all remaining issues. Our local leadership will be onsite to ensure that this goes smoothly. Any additional issues discovered at this time will be documented and well follow up with a final resolution with a timeline for you. Thank you for your patience. Great Day Improvements
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.