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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were really impressed with everything until it was time to actually build. Phase one: getting plans and approval from the Town went well. Getting the inspections went a little slower but ok. Once the materials were ordered we starting paying on the financing for the first phase. Phase two: Materials were then delivered and are sitting in our garage where they have been sitting untouched for at least 6 weeks. Once the materials were delivered we have been paying on the financing for that phase. We were told our deck enclos... read more
Excellent product, but very poor experience with the miss measuring of our space. Therefore we had to wait months for re-fabrication and yet finance company was already taking their monthly payments. We were promised a discount for our trouble of having to wait over a month past the estimated install date to have our Patio Enclosures completed, however, now no one will return our calls for the promised discount. Very poor customer care after the install as there is a major scratch on the glass in the main sliding glass door ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. Our Regional Operations Manager, ****, came to your home Monday to discuss your concerns. We have re-ordered the glass for your door and it will arrive in September. After the glass has arrived we will insp... read more
I can't find my previous review, so here's a new one. ****'s attempted to address a couple remaining issues I had, but Great Day was not interested. No one contacted me or even returned my phone calls. We signed a contract in May of 2022. This was supposed to take about three weeks. So, the project started off with a bang, and then it dragged on and on and on--an hour one day, then maybe a few days, and then a couple hours. Tools and materials littered the ground for weeks. The electrician didn't have the courtesy to not tra... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with your project. Many issues have arisen the past year including supply-chain and labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. Our records indicate that your project is complete and we have addressed your issues. If anything new has arisen please reach out to your local branch as we... read more
They were HORRENDOUS! Very bad communication. No one from upper management would respond to our emails. Our project took 7 months to complete. Which is ridiculous!! We asked for some type of compensation and they totally REFUSED and don't give a ****! We wish now that we would of never had this project done by Great Day!
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. - The Great Day Improvements Team
My experience has been very disappointing. This project started in November '22 and we were told that it would take 10 working days. However it is still not complete and failed a final inspection by the City of Naperville. It failed it's City of Naperville inspection on 6/12 for various reasons including a lack of stamped plans on site and the tripled beam already twisting and needing 6xle post connections. Note that there is now a leak where the two french windows meet. Previously to that, the doors were not installed prope... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently trying to coordinate with the building inspector to come out to your home this week and we are hoping to finish your room as well. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time o... read more
At the end of construction of our enclosed patio I had rated Patio Enclosure 5 stars. However, at 6 months or so after completion, I noticed a seperation of the pieces near the frame of a window. Anyone could see clearly out of this opening and feel air entering through it. Also, noted that one of the two screen doors was stiff to open and close...it kept jumping the track. I sent a text to our representative, who did call back. I sent photos and order number as requested. NEVER had any response. I called the office several ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Our Operations Superintendent, *****, has reached out and we have you schedule for a service call the week of July 17th. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
Horrible customer service once youve bought into their project. It took 5 builds/5 months for them to complete . Would not even expedite the process. Terrible business practice for customer service. When you spend 25k towards a project you would think customer service is their leading tool for marketing. A total failure on their part.
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I would not recommend anyone to go with this company. They started the project in March was shut down because they hadnt got a permit then it finally got finished in June. The communication in between was horrific. There was none if I wanted to know anything I had to continually call them the person who does the scheduling was not aware of what was going on either they werent communicating with him just about him Everyone I talk to said their communication was terrible. They dont let you know when they are not when they have... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
This company will not honor their guarantee, it's not worth the paper it's printed on. I contracted with them to install a screened room on my 10x20 back porch at almost 12K cost.. When installed it consisted of 8 sliding doors and 4 permanent door screens plus transoms at the top. The screening was a disgrace on installation. All was creased, dented and had a few holes starting in the aluminum mesh. It was reported to the company immediately, in turn they replaced one door panel only. I was advised that any other replacemen... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Our screens often appear "invisible" and it is a very common occurrence for people and pets to damage the screens by walking thru the screen doors. We have also saw this issue numerous times with birds damaging the screens by flying into them, just how they do with very clean windows. We make thousands of sunrooms every year and this type of screen is used in all our sunrooms, including the screen doors and windows for our glass enclosures. If this ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.