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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought four windows 9-30-09 with a lifetime warranty from Stanek Windows . We noticed recently. all four windows have a black rubbery substance between the inside glass of the windows, around the edges . I called 7-9-24 to ask what is causing this problem and to have someone to come and look at them. The lady I talked to said that it was a cosmetic problem and the only thing she could do is send me a quote for replacement windows. I would never want to buy another window from them. When we bought them they where very attr... read more
Business response:
According to our records from the service department, the issue you are having is cosmetic. It does not affect the glass performance, and is not covered under warranty. However, if your windows have shown condensation/fogging between the panes of glass, that is covered under warranty, and we would be happy to assist you with getting the glass replaced. We hope this clears up any confusion in this matter. Thank you.- The Great Day Improvements Team
Patio has many flaws and they will not return our calls. The product was supposed to have a lifetime warranty. Now doors will not lock , screen came off, and water leaks.
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. According to our records, we serviced your room on 7/12/24 and made any necessary corrections. Thank you.- The Great Day Improvements T... read more
Product is not good. Installed 2 weeks ago. Window is falling apart. Called our design consultant and sent picture to him. ************************* said he forwarded it to his 3 managers. We also called their ************** and had to leave message. We have not heard from the company still. 2 days and still waiting for someone to call us back on how they are going to fix the window that is apparently breaking 2 weeks after the install. Do not use this company. No follow up or follow through.
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. - The Patio Enclos... read more
First I would like to say we do love our patio enclosure, but feel like it was way overpriced. Sitting in the 18x12 room I look back and feel we were overcharged by several thousand dollars on what we had done. The salesman comes in and I know he is doing is job but feel we were pressured to make a decision on the spot or we wouldn't get the additional thousand dollars off. They start off high and by the time you get the third price you think it's a great deal. But, looking back there is no way it should of cost that much. *... read more
Business response:
We are very happy to hear you love your new enclosure. Without a doubt, there are cheaper products on the market, however these products are not comparable to ours, which is the reason for the cost difference. Our prices fall in line with pricing of other comparable home remodel projects and products of similar quality. Our rooms are fabricated 100% from the ground up custom to your home. This means we do not have parts laying around our warehouses that we can just use to build your sunroom. Your room is essentially a home a... read more
I am only giving this company a 1 rating because communications with them started out great but went downhill during the installation process. Our installation is still not complete and I have not heard from them in weeks!!!Run for the hills if you want a patio enclosure and they are the company doing the install.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We will be out to install your door ASAP. We appreciate your understanding as we work towards resolving any outstanding issues. We value your feedback and will use it as an opportunity to im... read more
Initially, I was very impressed with the quote and work, but there was a blip with estimate and they wanted to charge me 8K more, I said to cancel the contract, but ****** assured me that their company would stick with the quote. Great! The rooms were put in. Great, they look beautiful, but after the first hard rain, I found 2 leaks. The contractor came and sealed, or so I thought. After the next rain, same leaks. I contacted the supervisor who told me he had just resigned but gave me link to schedule a service call. I also ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Some staffing changes occurred during this time and a few things slipped through the cracks. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate we have spoken to you and have set a time that was convenient for you to addr... read more
Our enclosed patio was purchased as a three season enclosure. However, the windows are so poorly designed that they allow water to enter the enclosure when it rains. Our previous enclosure at a previous home never had a water issue. That enclosure was constructed by Statewide Remodeling. Since they stopped doing porch enclosures, we were forced to hire Patio Enclosures. Now, they have tried to correct the issues with the porch many, many, times. The problem is, you don't know if the problem is corrected until the heavy rain ... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We want to assure you that we stand behind the quality of our finished product. Our records indicate we have you set up for a service call and we will address your issues at that time. Thank you.- The Great Day Improvements Team
We chose this company to build a two story porch addition. We started the process in Oct. In Feb we realized that this company had not completed the permit process and we had to go to our local permit office ourselves. There was no communication unless we demanded it. Throughout the three month installation process there were a large amount of problems, miscommunication, wrong materials sent, and frustrating phone calls. One example of the ineptitude of this company was that no one measured for the door going out to the upst... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Thank you for reaching ... read more
If I could give zero stars, I would. ************************* in *******, ** was our sales representative and he came out to our home in September of 2023. He went through the various options of a patio enclosure with my wife and I, which was fine. Towards the end of our meeting, he highly recommended a local contractor, since we were looking to turn our patio into an additional living space prior to closing it in. In other words, we needed drywall installation, additional electrical outlets and lighting installed. He said ... read more
Business response:
Thank you for taking the time to share your experience. We deeply apologize for the inconvenience and frustration you've faced. It's disheartening to hear about the challenges you encountered with both the contractor and our installation team. This is not the level of service we strive to provide, and we understand the significant impact this has had on your home and plans. Our priority is to address the issues you've raised and find a resolution that meets your expectations. We apologize for the delays and the complications... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.