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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very unpleasant unprofessional never seen anyone other than the initial sale
Business response:
We are very sorry you feel this way. Our records indicate your room is complete and we are waiting on the final inspection to occur. Our field staff states they spoke with you on 3 out of the 5 job site visits he conducted and the staff was in daily communication with you for approximately 2 weeks prior to you install. Thank you for reaching out, we use every review as a way to improve our customer experience. -The ********************** Team
Worst company we ever dealt with - we signed a contract for a sun room in November of 2021 but was not completed until July of 2022. We had numerous issues during all phases of this project. Work crews using our back yard for their personal ash tray. Crews showing up for a couple of hours and not seen again for days. We had to constantly reach out to GDI to get a time frame on crew return. Poor quality workmanship / short cuts that took repeated returns to correct those issues. House damage that had to be repaired. I the cus... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Our records indicate there was one problem with a handrail that was addressed on 9/22/22 and we are unaware of any other issues. Thank you ... read more
We were very excited for this project from the sales pitch and agreed to proceed. We got off to a bad start, Unfortunately, the salesman assumed we were going to buy lumber & do some of the work ourselves, without telling us. He became rude, combative and disrespectful. We decided to back out of the whole deal. Then we received a phone call from another representative where we discussed our issues with the installation process and came to a compromise. We supplied the **************** did the labor. The man that did the actu... read more
Business response:
*****,We sincerely apologize for your experience not being what we would hope for. We always strive for our customers to have a positive experience from start to finish. We use every review as a way to improve our customer experience. It does sound like overall you are enjoying your new sunroom. We have sent your concerns about the water leaking to your local branch and someone will be contacting you soon to address this issue. - The Great Day Improvements Team
This experience was a total nightmare - we were originally told the project would take 3 to 4 weeks to complete and seven plus months later there are still some unresolved issues even though they were paid in full because they were threatening liens, etc. There were issues from the beginning - design flaws that took weeks to resolve - workers showing up for a day or two and not seen again for weeks...attempts to short-cut work...work that had to be re-done because of short-cutting -the product quality is not what is was port... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Sad totally pathetic, I spent $25,000 on a totally waste of a 3 season room.Totally a waste of my money.They did send people over to try to correct the situation, but to no avail. I purchased their Patio Enclosers product for a 3 season room. I have heat inside the room and a ceiling fan blowing for circulation to stop condensation nothing is stopping it. I also purchased double pane glass for more warmth in the room but all the metal frames are frozen with ice .There is no reason for this other than poor quality of the wind... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Overall experience was not great at all. The project started without notification (on 9/2) and while we were on vacation. Once returning home and seeing what was started, we noticed the ceiling structure would not allow us to place a fan in the middle of our patio like it was designed. The electrician came out and kindly held off on installing our electrical work due to the layout not making sense. This is now October and the correction is taking place, but the material they used was incorrect and looked terrible. While the ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Patio Enclosures/Great Day Improvements ScamDONT DO BUSINESS WITH THEM Earlier this year a young man by the name of ***** came to our home representing Patio Enclosures/Great Day Improvements. We sat down with him for a few hours going over very clear details about an addition on our house. ***** indicated that the job would start a few months after our initial meeting and would take about 1-2 weeks. That time came and went with a plethora of excuses about **************** not approving the addition supposedly. My husband we... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I want to write a review for Patio Enclosures/Great Day Improvements. Their follow up service for repairs is lousy.
Business response:
************************,We apologize that your experience with us has not been what we would have hoped for. We are short staffed in some locations making service dates further out than we would like at times. If your concerns still have not been addressed please let us know how we can help and we will address it right away.The Great Day Improvements
The sunroom is nice but the communication why things were done certain ways was not very good. Our old sunroom came up to the back door of our house so we could walk right into the sunroom. After the floor (deck) was built, I noticed it was about a foot lower than our door to go to the sunroom. I called to inquire about this and was told it had to be built like that because of the pitch of the roof and they can only build so high or something to that effect. I was told they could build a box step for me. My question then and... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.