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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall experience was not great at all. The project started without notification (on 9/2) and while we were on vacation. Once returning home and seeing what was started, we noticed the ceiling structure would not allow us to place a fan in the middle of our patio like it was designed. The electrician came out and kindly held off on installing our electrical work due to the layout not making sense. This is now October and the correction is taking place, but the material they used was incorrect and looked terrible. While the ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
Patio Enclosures/Great Day Improvements ScamDONT DO BUSINESS WITH THEM Earlier this year a young man by the name of ***** came to our home representing Patio Enclosures/Great Day Improvements. We sat down with him for a few hours going over very clear details about an addition on our house. ***** indicated that the job would start a few months after our initial meeting and would take about 1-2 weeks. That time came and went with a plethora of excuses about **************** not approving the addition supposedly. My husband we... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I want to write a review for Patio Enclosures/Great Day Improvements. Their follow up service for repairs is lousy.
Business response:
************************,We apologize that your experience with us has not been what we would have hoped for. We are short staffed in some locations making service dates further out than we would like at times. If your concerns still have not been addressed please let us know how we can help and we will address it right away.The Great Day Improvements
The sunroom is nice but the communication why things were done certain ways was not very good. Our old sunroom came up to the back door of our house so we could walk right into the sunroom. After the floor (deck) was built, I noticed it was about a foot lower than our door to go to the sunroom. I called to inquire about this and was told it had to be built like that because of the pitch of the roof and they can only build so high or something to that effect. I was told they could build a box step for me. My question then and... read more
*PLEASE READ* This is my 78-year-old Mothers experience with Patio Enclosures! My Mother received money from my dads passing at the end of 2019 and hired patio enclosures to build her sunroom. The price was $26,000. The contract said they would take 2 weeks to build it. After 22 months of them showing up 12 times they finished it, then another 2 months to get it to quit leaking. I asked **************** for a 30% refund for their terrible service, he took no responsibility for his company's incompetence. He said the best he ... read more
Business response:
********************,We acknowledge there have been some delays in completing your mother's room but we would like to provide some clarity. Initially, there was a significant delay in starting the project due to site conditions and whether we could build the room where your mother wanted it. It took several months for those details to be resolved so the entire project was beyond our typical timelines. The situation is further muddied by the fact that your mother entered into a private transaction with our former design consu... read more
Warranty repair took over 5months to complete. There's a lack of communication between the departments. Had multiple visits from repairmen, supervisors before they finally repaired the listed original warranty items from 5+ Months ago. When I pointed out an issue with the re-screen. Repairman disagreed and said "I'm not going to worry about it" and turned away. Supervisors were nice when they came to visit and take pictures, but the whole process is too slow and inefficient.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
The patio enclosure product is good, the process and customer service is horrifying. We had to put a hold on payments due to project management incompetence. Providing final payment involved some administrative and bureaucratic challenges, as an added gift some random administrator named ***** started sending threatening emails based on totally inaccurate information.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Horrible Horrible experience with the ********* office. It was a nightmare from the very beginning to the end. Took 1.5 years to build a 17-ft wall of glass and one glass sliding door. Calls would not be returned. Had to call corporate offices many times to get them to call the ********* office and tell them to call me. After more than a month of calls not being returned, I was having a severe anxiety attack thinking I had been conned and would lose my $15,000 deposit. After they finally started the project, 5 months past th... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
************************** is very poor with this company! The *************** were very good, but the project was handled poorly! They didn't have all the material in to start my install, but forced me to start the install a week.earlier than I had planned on it & was not communicated to me until the day before they showed up!
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.