This profile has been claimed by the business owner or representative.
Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A good product suffered the inconsistencies of teams, management, and employee turnover during the pandemic. At times there was variable quality control and supply chain issues across the timeline (it took 1.5 years to accomplish). In the end the completed product was acceptable, and the office staff followed through with a small refund.
Business response:
We sincerely apologize for your experience not being what we would hope for. Our customers deserve better. Many issues have arisen the during the pandemic including supply-chain & labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
We signed the contract 3 months ago, but they are still in the *** process and did some measurement twice any progress. Very disappointed.
Business response:
Than you for reaching out. According to our records you want to put a hot tub on the deck. We need specific information on the hot tub so the deck will be engineered properly to support the weight. At this time, we do not have that information from you about the hot tub. We measure all properties more than once and thats usually because our engineering department has questions and so the ************** can properly draw the room so it meets all codes and requirements. Someone from the local branch will be reaching out to you... read more
I have spent over $70,000 and they sill haven't finished. We started the process and signed the contracts in April/ May, 2022. They started our deck/ 3 season room, in September, 2022. It's now March, 2023. Recently, they sent me a letter, threatening collection of the final 10%! And they haven't even finished the project. This letter came a month after they asked if they could do a final inspection? I told them then, that the job wasn't finished and I'd like to hear from someone. When I called them about the collection lett... read more
Horrible experience Poor communication Extremely slow Would never recommend Great Day. Would advise everyone to avoid them at all costs.
Business response:
**********,We are very sorry you feel this way. We have been trying to reach you to address your concerns but have been unsuccessful connecting with you.- The Great Day Improvements Team
Hard to reach anyone for help. Project is still not done after working for 10months in the end stages and still not completed.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Your final inspection is set for Friday and once that is complete they will be back in the next week to install your Amana unit and you project will be complete. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements ... read more
HORRIBLE EXPERIENCE. (OUT OF 19.2k WITH NOTHING TO SHOW FOR IT!!!!) I signed a contract with Great Day for a 65K sunroom to be put on an existing deck. After a few months waiting and Great Day getting a 19.2k downpayment from me I was informed by Great Day that they could not get approval to do the work AGREED UPON in the contract. By my calculus if a party can’t hold up their end of an agreement there is no AGREEMENT. I wanted the contract done as agreed or the deal terminated. Great Day agreed to terminate the deal (which ... read more
Business response:
Thank you for reaching out with your concerns. Once we applied for your permit the municipality informed us there were encroachment issue with ************ location. We could still build your room but we would need to revise the lay out. You informed us you did not want to proceed and wanted to cancel. Per your signed contract you have 3 days to cancel in order to have your deposit refunded. This was well after the 3 day time period. We are complying with the terms of our contractual agreement.-The Great Day Improvements Tea... read more
Horrible experience. License expired and took months to resolve. Would schedule appointments and no sho no call. Destroyed my gutters and now I have huge puddles every time it rains. Screen has a hole. Poor customer service. Would not recommend to my worse enemy.
Business response:
Our team is very disappointed that you feel this way. We sincerely apologize for the delays while we were awaiting our license renewal. Our records indicate you were contacted regularly about the situation and our Regional Ops Manager personally texted you to keep you up to date. We re-routed your downspouts from the upper roof to drain properly after the sunroom was installed. We do not have any records of damage to the gutters or your screen. Thank you for reaching out, we use every review as a way to improve our customer ... read more
The worst company we have ever had the displeasure of working with. We were going to enclose an existing screen porch and turn it into a 3 seasons room. GDI, stated that because the existing structure was there and all they had to do was install windows, this was right in their wheelhouse. When we questioned their quoted 4-6 weeks to get the work complete, they told us that since they manufactured their own glass, they have no supply chain issues. It is now 5 MONTHS later and the work is just now complete. There were no weat... read more
Business response:
Please accept our sincere apologies for the experience you had. Our customers deserve better than this. According to the Operations Manager your project was completed and you are satisfied. We have had staffing shortages in the office and this is no excuse, but we have seen some delays and miscommunications due to this issue. The Regional Manager, ****, will be reaching out to you. Thank you for reaching out, we value every review that we receive to continue improving our services.- The Great Day Improvements Team
This company is a fraud! Empty promises and no delivery. They hide behind a contracts full of arbitration clauses that strip you as a consumer from any kind of ability to get what you think you paid for. The sales reps will make empty promises and the delivery/timelines/what you actually receive is absolutely fraud. The materials they advertise to you and the promises they make are empty. Do yourself a favor go with a better company. Also dont do any business with Patio Enclosures, GDI hides behind that name and absolutely s... read more
Business response:
Once again, we sincerely apologize for any miscommunications that *** have occurred. We understand that some poor communication with your Design Consultant (who is no longer with the company) resulted in you not fully understanding the function and capabilities of a 3- seasons vs. a 4-seasons room. In warmer climates it is possible to use a 3- seasons room year-round but in ******* that is not always possible. We are aware of your complaints of excessive condensation and have determined the gas fireplace is causing the issue... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.