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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible communication on up date on project. First they stated could work around existing structure. After signed contract, came back with measurements and said had to remove beams and cement blocks that hold up roof over patio. E mailed several sales rep. ********************** (*****) *********************************** (***********). They still have not given me an update on project since signed contract on 03/15/24. This is now 05/01/24. They have not given me a response as to whether they can perform the job without re... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate ********* spoke with you on the ... read more
The work they did initially was good. However, the initial sales pitch indicated that if you needed more work done or needed to change anything in the future that they would be available. I had a porch installed last April and spent a good amount of money with them. Now, I need them to change out a door on their install (not even asking for it for free) and I literally cant get a phone call or email from their service department. I have been calling for 2 weeks now. If you call or email and you want to start a new project th... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide, and we understand how important it is to address your needs promptly. According to our records our Field Supervisor has been to your home to assess what needs repaired. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.-The Great Day Improvements Team
Slow, slow, slow. Paid end of August 2023 with project not completed until end of April 2024. Would not commit to a project timeframe until pressured and didnt meet timeframe. Excuses that shouldnt have been given to a customer. Just fix the situation and make it happen! Lack of communication on progress and even hung up on me when I was disgusted. Upset customers deserve compassionate care and understanding. Subcontractors did fine; but Great Day Improvement in ******* on behalf of Patio Enclosures should have a complete tu... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate you were issued a credit for your inconveniences. Thank you for reaching out, we use every review as a w... read more
The design consultant was extremely good at selling the product, but ultimately made promises that were not fully kept by the installation people. Communication about a problem with the enclosure door was not addressed in a timely or ethical manner. The area supervisor flat out misrepresented (lied) about the product door that was to be installed and per the contract we signed before the project began. The whole matter and trying to resolve it left me with an unfavorable opinion of Great Day Improvements, (Patio Enclosures).... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. -The Great Day Imp... read more
this company is a scam........terrible service and uncomplete work. Wow...total rip off.
We have been in the process of installing ************ since September and are still fighting to get it finished. The product itself is outstanding . The structure and the capability of the structure installation team exceeds all expectations! We live in ******** which is apparently a new location for Patio Enclosures. Communication is infrequent and typically occurs after multiple calls and messages left at the business office. Even though the structure is completed we dont have an estimate on when the electrical installati... read more
Business response:
Thank you for taking the time to provide your feedback and share your experience with us. We truly appreciate your patience and the opportunity to address the concerns you have raised regarding the installation of your sunroom. We are delighted to hear that you are pleased with the quality of the product and the professionalism shown by our installation team. We pride ourselves on the craftsmanship of our structures and the dedication of our team members, and it's rewarding to know they met your expectations. We are genuinel... read more
What a mess!!! This is week 61 of a contracted 14 to16 week project. Patio Enclosure was to install it's product on a deck built by them. It was a 12' x 15' deck, right now after a second try it is 12' x 16'. Permits with the City of Thornton to communication, to install, to a level deck, to getting what the contract called for has been mishandled leaves the home owner totally frustrated and at wits end. Several e-mails to home office in Ohio goes unanswered. STAY CLEAR of the poorly run company. I have been threated with " ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We apologize that we missed the mark this time on completion, but we stand behind our finished product. There were delays caused by the Egress issue of us needing to figure out and design a trap door coming out of your basement and onto the deck to meet building code. When the inspector came for the final inspection of our deck, he did not approve it because you had built an unpermitte... read more
I selected this company because I was going by the good reviews Sad to say I wish I would if selected a different company to get my enclosure done The instal date had to be rescheduled a couple times do to Material not arriving on time, I started paying on it before it was installed. Which I was ok with it but since day one I had problems with the sliding door the installers came back out and fixed fixed the problem it it was ok for a minute and it started again the sales person came out exchanged something else and it was o... read more
Business response:
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've faced with the installation and functionality of your door. Your experience falls short of the high standards we aim to deliver, and we sincerely apologize for any inconvenience this has caused. We understand the frustration that can arise when expectations aren't met, especially with regards to scheduling and product performance. Please be assured that we take the quality and durability of our products serious... read more
Yikes what a mistake I made trusting this company or at least this branch! Months after install and I still can’t get a hold of a single person to call, text, or email me back! I paid $10k to get an unfinished porch and no communication! One door arrived broken out of 4- the kicker is that I only ordered 2 doors & that’s being blamed on my salesmen for ordering incorrectly. Regardless it still hasn’t been replaced. The other screens are dented and visibly so. That same salesmen, ******* *******, opened 2 greensky loans in my... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.