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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We hired patio enclosures in April. One of our first questions, do you have your own installers. We were told yes.. the second week of May subs from Great Day Construction showed up. They tore out the existing screened porch, threw the trash in the yard and left. They were maybe here two hours. We senior citizens pick up the trash and piled it in the drive as our mowers had arrived. Day two they started the installation, two more subcontractors arrived. The job was not right! They would not or could not addressour concerns. ... read more
Business response:
We are sorry to hear you were unhappy with your experience with us. According to our records, someone from our team was able to reach out to you to discuss your concerns and provide some compensation. Our team member states that you expressed you were happy with this resolution. We thank you for reaching out and allowing us to address this for you. Great Day Improvements
Terrible experience. Do not recommend Stanek. We are waiting at home for the 10:00-12:00 appointment and have a no show and no call. This is to replace a window that never worked since our installation in February 2021. Our windows do not work well and are supposed to be adjusted as well. But once again, service is missing. I have a list of other issues that were a part of this disaster. We do not recommend using this company for windows.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
My project is still not complete. The damaged screen door has not been delivered and the correction on the doggy door panel has not been made. My experience since the installation has begun has been terrible. day one of installation- 75 percent of panels were ordered. Had to reschedule installation after panels were ordered and received. next installation date- screen door is bent, screen is damaged, framing is damaged, doggy door not cut to asked height next installation date- installers ************** discrepancies and com... read more
Business response:
**************,During today's visit, a member of our team will assist you in getting the issues resolved. Every claim you raise will be addressed by us. It is our pleasure to correct this for you. - Great Day Improvements
It has been over a year since I started the project and they haven't completed it. They sure took my money fast but, won't respond to an email or phone call since 3/24/22. If they don't respond soon, I will need to consider legal action.
Business response:
****************,Thank you for reaching out and we apologize you have experienced this delay. We are contacting the subcontractor responsible and will follow up with a date for your service. Thank you so much for your patience and we promise someone will be in contact as soon as we have a scheduled date for you.- Great Day Improvements
Bad company, they leave you hanging , quick to take your money ! But slow to do the work ! Half a** jobs ! Virtually no communication, or go back on what they tell you ! Lack of communication between bosses and workers , and customers... the list goes on...
Business response:
Sorry to hear this happened! We can reach out to your local branch to see if anything further can be done given current extended lead times due to industry-wide supply chain challenges. Could you provide us with your zip code so we may locate you in our system? Thank you - Great Day Improvements
I do not recommend their service. Signed a contract in Dec 2021, I was told it was flat fee, no hidden cost. The material arrived in the first week of April, I was told installation will be scheduled soon. The seller told me there will be additional charge of $1250 due to some changes. I was trying to be nice and accepted it. They told me a start date, I made plans and scheduled everything to accommodate, they end up postponing without effective communication with me, they do not respect customer's time and schedule! The tea... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
From the start it has been a bad experience a 7 day project that was supposed to be started on January 23rd is still ongoing they have received all their money Yet the project is still not done we had a Salarium done the door doesn't work or close the windows don't close properly they forgot to put a fitting on and there was constant leaks and now we are getting ignored. They have been out here so many times or or they say they're gonna come out they don't show up they don't call. I've even had to call corporates to get the ... read more
Business response:
*****************,We admit there have been a few issues during your project but we have done all we can to address every one of your concerns in a timely manner. We have you on the schedule for 5/24 to address the final items for your room and we do sincerely hope this will leave you satisfied. - The Patio Enclosures Team
The final sunroom product is fine, but the experience did not make us feel liked valued customers. The project took 12 months to completion from contract signing in part due to issues with the existing site. Communication from the regional office was **** and sporadic without giving us much context for what was going on. Would have preferred to work through some issues in a conversation that would have sped up the project, but we always just felt like a number, not a customer, and opportunities were missed. There are still a... read more
Business response:
******************,We acknowledge manpower, permitting, licensing, were all issues regarding why this took a long time - according to our records, we have addressed all the issues within our control. Someone will be reaching out to you to verify any remaining punch items and address those for you. Thank you for your patience.- The Patio Enclosures Team
Have had a bad experience with the construction manager. We were told we would be completely satisfied or it would be made right. Once enclosure was completed we realized the the huge double opening we wanted was hindered by a metal strip in the middle and that the two sliding doors had to have this piece which is not what we saw in 3-d drawing. So requested one door be replaced with a matching window that we had throughout the rest of the room. When replaced it was an odd window that didnt match the rest. The manager told u... read more
Business response:
********************, After visiting your home and discussing your concerns with you, we are happy to report that we will be correcting the cosmetic issues you mention in your review. We will be fixing the two s**** holes, caulk, and replace one kneewall. Thank you,The Patio Enclosures Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.