Heartlands Care & Nursing Home - Country Court

Jelly Bean 

on Google

4 months ago

I took my students and staff to visit heartlands care and nursing home. All the staff were amazing. Margaret welcomed us with a lovely warm smile. We were greeted and then shown around by the lovely Sharon. She was so welcoming and warm towards the students, she made the whole experience memorable. The students loved every minute, they are already asking when are we going back. They loved all the residents and found their trip to heartlands care and nursing home very educational. Thank you so much for the drinks and snacks, ... read more

Helen Rogers 

on Google

4 months ago

From initial enquiry, to assessment of mom in hospital, to helping her settle in and then looking after her on a daily basis since her admission, the team at Heartlands Care Home couldn’t have been more helpful, kind & professional. It’s such a hard decision to place a loved one in a care home, but they really have made mom feel welcome and encouraged her to join in the many activities. It’s so reassuring to know she is being well looked after. Thanks all. 

Sam Smith 

on Google

2 years ago

Hello, I visited Heartland for the first time today to see a relative. I wanted to say how impressed I was with the cleanliness of Heartlands, and how cool and airy the building internally is. I enjoyed seeing the various rooms on offer, and activities available for residents. For example the ' pub room' and cinema room. I was exceptionally happy with the members of staff who were curious and offering a good choice of meal and dessert for my relative . And how polite and happy they were. I read the cqc report when I got hom... read more

Lin 

on Google

7 months ago

This review is from care received in 2020. I concur with all the bad reviews of that time, including receiving my deceased mother's belongings (shoved at me as I waited outside the door, no condolences offered), containing half a dozen items of clothing that were not even hers - even though I purchased printed labels with her name on. Also missing a number of items that I had packed. As it was during covid, I wasn't allowed to see her before she was transferred to the hospital and subsequently passed away. Each time I (and ... read more

Nathan Warburton 

on Google

2 years ago

I feel pushed into writing this review, following the failings at this home. One of my close family relatives are currently here, to which I am ashamed to say. Please find a breakdown of the issues listed below: 1. Staff – All of the staff I have seen upon every visit have not been doing their job, in supporting and helping the residents. The staff use the day room as there own personal space to go on there phones and talk amongst there self, ignoring many of the residents unless they “Have Too”. We put our trust (and money... read more