Heartlands Care & Nursing Home - Country Court

Kevin G 

on Carehome.co.uk

4 years ago

To whom it may concern, I must convey my sincerest praise for the care team at Heartland's care home. My mother has been treated with superb care and compassion since arriving at the home in April and at all times endeavouring to maintain her dignity. The efforts the team went to, to entertain both the residents and their families over the Jubilee weekend were extraordinary and we had a lovely 2 days on-site at the care home. My husband and I have gained so much peace of mind knowing she is being looked after to the level sh... read more

Debbie P 

on Carehome.co.uk

4 years ago

All the Staff pulled out all the stops for entertainment over the Jubilee weekend, it must have taken months of planning alongside their normal day-to-day jobs. Well done everyone. Mom has been at Heartlands for just over a year now and seemed to be very unsettled at first. There's a major difference from independent living to living in a Care Home. The staff are all lovely and nothing is too much trouble. Also very good at keeping family updated on any health changes etc. I'm not saying it's perfect as things rarely are but... read more

Stephanie B 

on Carehome.co.uk

4 years ago

This care home have been fabulous with our sister. She is severely disabled and they have treated her with mutual respect and care giving her new found dignity. The Manager has really helped with the whole process and you could not ask for any more assistance and thoughtfulness in this care home. Thank you to all the staff. 

Anita O 

on Carehome.co.uk

4 years ago

It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care & Nursing Home and, since she moved in at the start of 2022, I find I can't, in all honesty, sing the praises of Heartlands Care & Nursing Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very committed to ... read more

Elaine B 

on Carehome.co.uk

4 years ago

My mom went into the care home for respite last June and remained a permanent resident The home is very friendly lovely staff and management go above and beyond with making everything run smoothly. They have a lovely choice of food and snacks plus a variety of drinks. They have activities every day where the residents join in and seem to enjoy themselves. You're always greeted with a very happy team. You are always kept updated with what is going on with your loved ones and through all this with Covid they have done a fantas... read more

L P 

on Carehome.co.uk

4 years ago

My sister has been here since December 2021 to date we have had excellent results. As she has dementia we have up and downtimes to which they have coped very well with thoughtfulness and consideration. 

Karen W 

on Carehome.co.uk

5 years ago

I remember how difficult it was deciding on a care home for Dad, relying on online reviews and being unable to look around the homes we liked due to Covid it was a really scary time. We decided on Heartlands as the reviews were good and we were able to view pictures and a virtual tour of the home. The Customer Relations Manager was amazing, she answered all of our questions and supported us during the settling in period for Dad which was a difficult time for all of the family. All of the staff at Heartlands are amazing, I ca... read more

Julie M 

on Carehome.co.uk

5 years ago

My dad has recently moved into the residential care home. I am delighted with the care he receives. He is well settled and the staff are very caring and professional. They have a lot of laughs and fun with the residents and enjoy their job. They have looked after my emotional wellbeing as well! 

Shelia G 

on Carehome.co.uk

5 years ago

My sister has been in the care home for several months. I cannot fault the home in any way. She is very happy there, treated and looked after so well. All of the staff, carers etc are wonderful and so caring and polite. I am most impressed with everything and feel extremely lucky to have my sister in such a lovely place.