Heartlands Care & Nursing Home - Country Court

Janet J 

on Carehome.co.uk

7 years ago

Mom arrived at the care home on 17th December 2018. We viewed a number of other homes in the area but Heartlands offered the best facilities by far. Mom was welcomed by all of the staff who treated her with respect and dignity. This is a well designed, well managed and well-run facility. All of the staff are helpful and friendly and appear to have moms best interests in mind in all that they do. The food is ok. Mom will say that the tea time food is sometimes poor especially the sandwiches. I have taken control of the laundr... read more

Stephanie L 

on Carehome.co.uk

7 years ago

It would be good to see more people with capacity on the residential floor. Staff and management are terrific! Keep up the great work. Thank you! 

Margarita A 

on Carehome.co.uk

7 years ago

The care and attention my mom receives from this care home is 100%. I would recommend this home to everyone who needs care, from carers, to hospitality and all other staff who work in the home everyone is very helpful and answer any questions you ask. All I can say is a big thank you to all the staff and carers. 

Michael M 

on Carehome.co.uk

7 years ago

Staff are all very professional, friendly and helpful. Management are always open to suggestions. Food is a good variety. It's lovely that the home always smells fresh. 

April H 

on Carehome.co.uk

7 years ago

As soon as we entered Heartlands nursing home we knew that this was the right home for our friend. As soon as you walk into reception you are met with a warm welcome. The management are extremely helpful and made you feel at ease, and can go and talk to them at any time, it's great to see that they are involved with both staff and residents' well being and not just sat in an office. The cleanliness of the home is exceptional, ALL staff from the management, cleaners, carers and nursing staff, are very approachable, profession... read more

Debra L 

on Carehome.co.uk

7 years ago

My dad was diagnosed with widespread cancer and given 4-6 weeks to live. I stayed with him for 7 days and nights and I never went home, the staff looked after me and dad like we were family, they were fantastic. Dad died after 10 days. The home management were two lovely ladies and a lot of the staff came to dads funeral. I will never be able to thank them enough. 

Colin W 

on Carehome.co.uk

7 years ago

In my opinion, Heartlands Care Home is an outstanding facility and I would highly recommend it to other service users. The Care Home is extremely well managed, creating a safe friendly environment for residents, staff and their families. Staff are exceptionally kind and caring and resolve any issues promptly and efficiently and their dedication and devotion to ensuring that residents are happy, active and enjoying life is magnificent. The home offers a range of stimulating and creative activities during the day and all areas... read more

Lesley A 

on Carehome.co.uk

7 years ago

Staff are very caring and after only two weeks have built up a good relationship with mum. Mum enjoys the smart environment and the activities mum no longer calls me for help as the staff are able to meet her needs. 

S W 

on Carehome.co.uk

8 years ago

Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely clean.