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Heartlands Care & Nursing Home - Country Court

4.4

Assisted Living Facilities
Birmingham

About this business

Wellness Assisted Living Facilities

Location details

50 Broadstone Road, Yardley, Birmingham, B26 2BN, United Kingdom

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4.4119 reviews

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D L

a year ago

The staff always put residents' health and well-being first. They ensure that everyone is entertained and encourages residents to take part in activities. They always ask family members if they are ok and address any concerns we have.

Business response:

The family are just as important as the residents that live in Heartlands. We are so happy to hear that you feel welcome and you're happy with the care your loved one receives. Thank you for your kind words.

Joanne H

a year ago

I have always been happy with the care given in the home and all staff that have worked there and with my mother, from her time going into the care home in 2018. I was also very satisfied and grateful with the teams involved with my mother when the tragic death of my husband in 2022, which made visits to see her more difficult. They all made sure Mom was OK and had personal items she needed due to me not being able to go.

Business response:

Thank you so much for your kind words, I will share them with the team. It is a pleasure to be able to care for your Mum the way we do and we are more than happy to support you as a family.

B M

a year ago

The care home is a warm and pleasant environment, it is spotlessly clean. All the staff are friendly, nothing is too much trouble. There is a great variety and choice of food and activities. I have peace of mind since getting to know the team and would recommend the home to anyone.

Business response:

Thank you for your kind words about our home. We are so pleased that you and Mum are comfortable and happy.

Julie D

a year ago

We as a family are so pleased with the care our mom has received in the past 5 months of her stay. All of the staff are so caring and the daily activities the team provides for the residents are fantastic. We would have no hesitation in recommending this lovely home.

Business response:

Thank you so much for your kind words, It is a pleasure to be able to care for your Mum. I will share your lovely message with the team at Heartlands.

S E

a year ago

Heartlands is brilliant. My dear cousin has settled so well. The quality of care is excellent in every way. My cousin is happy and relaxed. She is engaged in activities and kept active through trips and activities. The staff are superb- skilled, caring and kind.

Business response:

Thank you so much for your kind words, I will share this with the team at Heartlands. We are so happy we are able to provide the care your cousin needs and requirements.

J M

a year ago

Heartlands is caring and the staff are so welcoming and show empathy. Nothing is too much trouble, all staff are very supportive and understanding. Home is sparkling clean!

Business response:

Thank you so much for your kind words, Your support means a lot to us and we are so happy we are able to help and support you and your loved ones.

David S

a year ago

We cannot thank the staff enough at Heartlands Care & Nursing Home for the care and compassion they showed my mom. Once Mom settled in the home, she was more relaxed and made some friends. Nothing was too much for the staff when it came to looking after Mom. Getting Mom into the home was made easy by all the management at the home. I would recommend this home to other people if they were looking for a care home for one of their family members.

Business response:

Thank you so much for your kind words. It was a pleasure and a privilege to care for your mum in the Heartlands Care Home, and it was great to get to know you all as a family.

A D

a year ago

Many thanks for the care, compassion and dignity shown to our father in the short time he was with you. It was very comforting to know he was in such caring and safe hands. I would also like to thank all the staff for the friendly and caring manner they treated our family.

Business response:

Thank you for taking the time to write a review for Heartlands Care and Nursing Home. Your kind words and feedback are appreciated and it was a pleasure caring for your Father for the short time he was with us. Your comments will be shared with the staff.

Ronnie T

a year ago

My dad was in the Heartlands Care Home, the care and attention he received was amazing, if ever you needed a home for your loved ones to stay this is the care home to pick, the care they also gave us as a family was second to none, from reception to all the care staff they went above and beyond, I really cannot praise the care team enough.