Heartlands Care & Nursing Home - Country Court

4.4

Assisted Living Facilities
Birmingham

About this business

Wellness Assisted Living Facilities

Location details

50 Broadstone Road, Yardley, Birmingham, B26 2BN, United Kingdom

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4.4126 reviews

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C M

a year ago

I think over all everything is lovely and clean and the care is very good. The food are very good. They try to get as many of the residents to involve in the activities.

Business response:

Thank you for your kind review. We're delighted to hear that you appreciate the care, cleanliness, and activities we provide. Your feedback means a lot to us!

Ruth D

a year ago

Having to place my dad in residential care following a long stay in hospital, was a daunting prospect. With help and assistance we were introduced to Heartlands. Although, out of the areas choice, my dad was lucky enough to get a placement here. I have seen and been to many care homes, but none come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.

Business response:

Thank you so much for your kind words, we are honoured to have your dad stay with us and caring for him is a privilege.

Tracey J

a year ago

My father-in-law as been in Heartlands Nursing Home for a good few months, he is well cared for and the staff are very caring and reassuring, previous to this time his wife was in there only very short time but same again. Very good care by carer's and senior care to even housekeepers to everyone. Even gone above and beyond video calling his son in Australia for him to talk to. This home is excellent.

Business response:

Thank you so much for your kind words. It is a pleasure to care for your father-in-law. I will share all your comments with the team.

Sharon D

a year ago

Heartlands Care Home was our family's 1st experience of care homes and was recommended by a friend whose mom had been there, my father in law was in there for a short time before he passed and I honestly can't praise the staff enough, he said every day how lovely everyone was, one nurse referred to him as "Dad" they loved listening to his life stories and as an ex-police officer in Birmingham he had a few, he loved the ladies and they loved him and we will be forever grateful they made sure he had as good end of life as poss... read more

Business response:

Thank you so much for your kind words. It was a pleasure to be able to care for your loved ones. Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards

Steve H

a year ago

Our mother became a resident at Heartlands when her vascular dementia reached the stage where she was unable to live independently. We found Heartlands to be caring, friendly and with first-class facilities. All residents are made to feel special, important and involved. When the time sadly came for end-of-life care, care staff kept up fully informed and cared for Mum with invaluable kindness and sensitivity, ensuring her comfort and dignity at all times.

Business response:

Thank you for taking the time to fill out a review for Heartlands Care and Nursing. Your lovely words are appreciated and will be shared with the staff team. Warmest regards

Marion V

a year ago

The standard of care is good, and staff is friendly. Manager listens to any concerns and tries to rectify them. I would recommend Heartlands, it is a good friendly and caring home. Good parking facilities.

Business response:

Thank you so much for your kind words. Our team are proud to care for your loved one.

S B

2 years ago

Heartland's Care Home is fantastic. Lovely staff, kind, caring and patient with vulnerable elderly people. Beautifully kept facilities and the food is fantastic. Highly recommend to everyone. Nothing is too much trouble. Our family is very happy with the care our mother receives.

Business response:

Thank you for them lovely words, It is a pleasure to be able to care for your mother in law. We at Heartlands are proud to have you all as part of our Heartlands family.

D L

2 years ago

The staff always put residents' health and well-being first. They ensure that everyone is entertained and encourages residents to take part in activities. They always ask family members if they are ok and address any concerns we have.

Business response:

The family are just as important as the residents that live in Heartlands. We are so happy to hear that you feel welcome and you're happy with the care your loved one receives. Thank you for your kind words.

Joanne H

2 years ago

I have always been happy with the care given in the home and all staff that have worked there and with my mother, from her time going into the care home in 2018. I was also very satisfied and grateful with the teams involved with my mother when the tragic death of my husband in 2022, which made visits to see her more difficult. They all made sure Mom was OK and had personal items she needed due to me not being able to go.

Business response:

Thank you so much for your kind words, I will share them with the team. It is a pleasure to be able to care for your Mum the way we do and we are more than happy to support you as a family.