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Heartlands Care & Nursing Home - Country Court

4.4

Assisted Living Facilities
Birmingham

About this business

Wellness Assisted Living Facilities

Location details

50 Broadstone Road, Yardley, Birmingham, B26 2BN, United Kingdom

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4.4119 reviews

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R S

8 years ago

My mother is well cared for and is happy and content.

Peter C

9 years ago

Dad has been resident at Heartlands Care Home for 3 months now. It appears to be a cheerful, caring place. Particularly impressed with a professional attitude to medication and organisation of activities. Friendly and helpful staff.

M B

a year ago

The sink in the en-suite shower room blocked up for well over a month and is still not fixed! Not allowed small fridge in room, so food and fruit often goes off and gets mouldy. Clothes go missing when given in for washing, so have to hand wash in the room. No translators are available to communicate with staff. Personal belongings go missing from the room. Do not cater for food I would like to eat.

Business response:

Thank you for your review. We're truly sorry to hear about the issues you've raised, and we want to assure you that we take all feedback seriously as it helps us improve the care and services we provide. To address your concerns in more detail, we encourage you to reach out to our Home Manager, who would be happy to discuss this further with you and work towards a resolution.

Darren C

7 years ago

Whilst the new building is outstanding, unfortunately, the same staff remain from the old building. Most of whom are just purely in place to earn a wage without any concern to residents' needs no matter how simple - seems to be too much hassle. My mother had 3 seperate incidents which could have been avoided by staff simply doing their job however I highly commend both care assistants who are outstanding staff. Thank you from my mom and family. You are amazing a true credit.