Heartlands Care & Nursing Home - Country Court

Diane W 

on Carehome.co.uk

5 years ago

I cannot express how Heartlands Care Home gave my Uncle the care he needed in the last ten weeks of his life, they were caring and very supportive even when he had bad days. He enjoyed joining in with the activities which he had not done for a very long time. It was very reassuring that he was being looked after and the staff could not have done enough for him and kept me up to date with him, through the pandemic not being able to visit and did all they could when he sadly passed away in January, the Customer Relations Manag... read more

Deb M 

on Carehome.co.uk

5 years ago

Heartlands have been exceptional in their care for our Mom. All of the staff do an amazing job to care for their residents. The food is plentiful and of great quality. There are activities throughout the day for residents to join in with, should they wish. The management is quick to respond to any new safeguarding issues which may arise and the health and happiness of the residents and support for their families always feel of paramount importance. I would highly recommend Heartlands to anyone who is seeking a top quality ca... read more

Skecia M 

on Carehome.co.uk

5 years ago

We are extremely grateful to the management, care and administrative staff for their professionalism, compassion, care and dignity offered our beloved mother. She received excellent care from January 2019 until October 2020 when she passed away peacefully. We were kept informed when she declined, and all staff (nurses, carers, reception and management) were sensitive and compassionate. They do an amazing job of caring for their residents, whilst working under tougher restrictions, as a result of the coronavirus. We would who... read more

Hayley B 

on Carehome.co.uk

5 years ago

Nan has been with Heartlands now for just over a month. She was not coping at home even with the help of carers and wasn't eating and very unhappy having some very low moments. Since going to Heartlands she has gained weight, her mood has lifted, and she is socialising and has made friends which she never really had. She has very high praise for the home and its carers; she looks like a different woman! Thank you, Heartlands, for being so wonderful with her and bringing our nans happy self back, now all she needs is her teet... read more

Jane M 

on Carehome.co.uk

5 years ago

Since our mother has been in Heartlands Care & Nursing Home she is a completely new 86 year old, she is interacting with every activity even to a church service which she really enjoyed. Our mom can't praise all staff enough saying how helpful and lovely they all are. Mom has got continuous company which is what she needed, she says it's like a hotel, you have whatever you want to eat, just ask them. Our mom has made some friends also which is also what she needed. We would recommend Heartlands Care & Nursing Home to everyon... read more

Sam J 

on Carehome.co.uk

6 years ago

My Nan was moved in to Heartlands through lock down. This was really hard on our family especially knowing we wouldn't be able to see her. We have had nothing but support and we, as a family, have felt so overwhelmed at times and it is a great relief to know that my Nan is safe and well and being looked after by people that genuinely seem to care about her. Although I haven't been able to visit yet, my mum has and she said the home is beautiful. I have seen pictures of my Nan's room and one of the managers sent us a virtual ... read more

Margaret N 

on Carehome.co.uk

6 years ago

I wanted a good care home for my uncle that gave him a good quality of life still with no restriction on moving around and somewhere for him to be happy and at home. I visited twice before my uncle became a respite resident and didn't need an appointment. I was welcomed and shown around an extremely clean, friendly home that didn't disappoint. My uncle initially went for a few weeks respite but was soon one of the family there and I knew that it was the best place for him to have a good life with people who make him smile an... read more

Phil H 

on Carehome.co.uk

6 years ago

We had no idea what would be the outcome of my uncle going into care and we didn't deliberately choose Heartlands care home but you'd never believe how glad and grateful we, the family, are that we're with Heartlands. The team are absolutely brilliant and are such great caring people with a special mention for the staff member who smoothed out every problem and concern for the family, nothing is ever too much trouble for the team. The home features regularly on Facebook and we get to see the daily activities that have taken ... read more

Jackie S 

on Carehome.co.uk

6 years ago

My mom has been here for over six months and she has settled in very well. I am so glad we chose this home for her as they have shown understanding, compassion and true care for her happiness and well being. The environment is lovely and the staff are always there to help whatever the request. There is a warm welcome on every visit and I cannot think of a better place for my mom to be.