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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Not a great stay. We have stayed at the Hilton Branson Convention Center on several other occasions and found the property to be great. During this stay we found the facility to be lacking. The towels for the rooms were not as nice a previous stays. They were thin and small and not up to standards of other Hiltons we have stayed in. The pool had some guests that were not receptive to other guests (i.e. throwing balls in the pool, sometimes hitting other guests. We later found out several of the people at the pool were not ev... read more
The pool and hottub were nice. Showers were ice cold and the rooms had a bad smell. The bed had many stains
Business response:
We are sorry to hear of your disappointment and thank you for letting us know. We will share with our management team so they may investigate and improve upon these areas. We hope you will consider us again sometime in the future.
This property is not worth the price. I took two cold showers on two different days. For that they comped my valet, Really! Sent up maintenance and he turned on the sink and said look it’s hot. I could have done that. Terrible place to stay.. sucks!
Business response:
Thank you for taking the time to provide feedback. We will ensure your comments are shared with the management team so they may investigate and follow up. We apologize for any inconvenience and will work to improve for future guests.
Disappointed Room smelled like pee. TV remote didn't work. We had to request a new one. Long hair strands on shower wall. Furniture looked"used". We were not told about the free parking lot next to the $15 parking lot we parked in. We were given choice of valet or self parking in Hilton lot.
Business response:
Thank you for letting us know of these issues so we may follow up. On behalf of our team please accept our apologies and know this is not the experience we want our guests to have and will work hard to address these issues. Thank you for being our guest and we hope to see you again sometime in the future.
Dog hotel I didn’t realize the Hilton had become a dog hotel. Really disappointed. So many people with dogs. Got on elevator and stunk like dirty dog, carpet in our room was all shredded by desk from a dog scratching. A dog across the hall barked every time someone would walk down the hall. My husband is highly allergic to dogs and it caused him an asthma attack. If you r going to allow dogs should only b in 1 area.
Business response:
We have always been pet friendly and are very sorry to hear this impacted your stay. Service animals are allowed in all areas of all hotels by law. We thank you for taking the time to let us know and again are sorry to hear of the impact to your visit. We hope you will consider us again sometime in the future.
Paid for valet parking cause we did not have access to front door- so had to walk 2 blocks and wait for attendant - they should not have charged for valet when construction was underway
Business response:
Thank you and we are sorry to hear that you were unhappy. We apologize for the inconvenience it was frustrating for our team as well as the project was delayed from earlier in the year several times due to weather. We hope you will consider us again sometime in the future.
Not bad- not worth the high price The rooms were very old feeling and needed to be upgraded. Tue tub and floors were cracked in the bathroom. Level 2 steakhouse was amazing!! They were doing construction so it didnt look very nice. The parking is annoying especially if they have events going on because even if you are a guest at the hotel, someone who is not will get a better spot than you. I was expecting the hotel to be super nice and fancy considering location.
Business response:
Thank you Stephanie for being our guest and sharing your perception. We will ensure your comments are shared with our management team for future consideration. We appreciate your business and hope you consider us again sometime in the future.
Pillows and bed was great! Location at the Landing was great, but overpriced for the quality of hotel. Last year stayed on the strip with larger, cleaner room for 1/2 the price. Room was small, dusty, towels rough, toilet paper rougher, shower tiny and doors backward got wet just turning on water. No USB plugs to change devices. Under construction remodeling entrance and convention center. Elevators kept skipping our floor took stairs and they went to employee area. Asked for a cart and they would not allow us to carry our o... read more
Business response:
Thank you for sharing your feedback and we are sorry you were unhappy. We will ensure your comments are shared for future consideration and improvement for future guests. Thank you for your business and we hope you consider us again sometime in the future.
Business response:
We are sorry you were unhappy. We will ensure your feedback is shared so we may work to improve our goods and service for future guests. Again you have our apologies for any areas of disappointment.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,856 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.