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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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We arrived at the hotel for one night stay. My sons were competing in the state archery tournament which was being held in the hotel on the convention center side. They were doing construction outside- something with concrete so almost every area was cordoned off, there were cones, it was difficult to know where to park to check in. Check in process was quick but I wasn’t told where anything was or what time check out even was. Nothing. I quickly realized that this hotel only offers 3 elevators for a convention center in one... read more
Business response:
We are very sorry to hear of your experience and will ensure your feedback is shared with our executive managers so we may work to improve in these areas. Unfortunately we did have one elevator down and a part had to be ordered. Things do break from time to time and we work very quickly to try to resolve challenges such as these as we know how frustrating this may be for guests. The other elevator was only down for a short period of time and it was due to kids jumping on the elevator and it took it off line. We had to call a... read more
We got a room with a balcony. The room was pretty clean. However, we had no hot water and the only showers we had were cold. They were doing renovations on the second floor and the crew started early I’m assuming. I did hear loud noises coming from below us early in the morning
Business response:
We are very sorry to hear of your disappointment. We will ensure your feedback is shared with our team so we may investigate and improve for future visits. We hope you will consider us again.
Wouldn't stay here again. You expect this type of cleanliness and service at a motel 6, not the hilton. Sheets were stained the first day we checked in and there was someones hair all over the spare blanket. We asked them to change the sheets and all they did was made the bed, didn't change out anything. They changed them that night after I complained and when the night shift came in(who I will say was very kind and courteous) he noticed that every layer of the sheets including the mattress cover was stained. We requested st... read more
Business response:
We are very sorry to hear of your experience and will share your comments with our management team for investigation. We appreciate you taking the time to let us know so we may follow up and work to improve in these areas. We hope at sometime in the future you will consider us again. We wish you safe travels and good health in the upcoming year.
Everything was ok, but there was little to no hot water. I addressed it at check out. The hotel clerk said that they are talking to their engineers and that it is the biggest complaint. However, he did nothing else. No compensation, no "so sorry" or anything. Last time we will be staying here.
Business response:
We are very sorry to hear of this challenge and more importantly our response. We will investigate and work with our team and appreciate you letting us know. We hope you will consider us again sometime in the future.
One of the desk clerks was visibly sick. It may not have been Covid but should have been wearing a mask.
Business response:
Thank you for your feedback and we are very sorry for any inconvenience. We will ensure your comments are shared so we may work to address these challenges.
Hilton Hotel was nice but room had a tear in the head board and some of the electrical outlets didn’t work. They appeared to be short staffed. No vending machines or breakfast facilities. They had a closet with snacks but you had to stand in line at the front desk to pay for it and like I said, short staffed so rather long wait. Had to walk across the street to Starbucks for breakfast as no restaurants open on the landing before 11 am. And hotel didn’t serve breakfast. Very expensive for what you got. I wouldn’t stay again f... read more
Business response:
Thank you and we appreciate you taking the time to share the detail of your stay so we may improve for future guests. We are very sorry to have let you down this visit. We wish you and your family a happy holiday season and safe new year.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,856 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.