Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,937 reviews

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Ethan

4 years ago

Colin

4 years ago

Wouldn't stay here again. You expect this type of cleanliness and service at a motel 6, not the hilton. Sheets were stained the first day we checked in and there was someones hair all over the spare blanket. We asked them to change the sheets and all they did was made the bed, didn't change out anything. They changed them that night after I complained and when the night shift came in(who I will say was very kind and courteous) he noticed that every layer of the sheets including the mattress cover was stained. We requested st... read more

Business response:

We are very sorry to hear of your experience and will share your comments with our management team for investigation. We appreciate you taking the time to let us know so we may follow up and work to improve in these areas. We hope at sometime in the future you will consider us again. We wish you safe travels and good health in the upcoming year.

Tiffany

4 years ago

Everything was ok, but there was little to no hot water. I addressed it at check out. The hotel clerk said that they are talking to their engineers and that it is the biggest complaint. However, he did nothing else. No compensation, no "so sorry" or anything. Last time we will be staying here.

Business response:

We are very sorry to hear of this challenge and more importantly our response. We will investigate and work with our team and appreciate you letting us know. We hope you will consider us again sometime in the future.

Carl

4 years ago

One of the desk clerks was visibly sick. It may not have been Covid but should have been wearing a mask.

Business response:

Thank you for your feedback and we are very sorry for any inconvenience. We will ensure your comments are shared so we may work to address these challenges.

Valerie

4 years ago

Hilton Hotel was nice but room had a tear in the head board and some of the electrical outlets didn’t work. They appeared to be short staffed. No vending machines or breakfast facilities. They had a closet with snacks but you had to stand in line at the front desk to pay for it and like I said, short staffed so rather long wait. Had to walk across the street to Starbucks for breakfast as no restaurants open on the landing before 11 am. And hotel didn’t serve breakfast. Very expensive for what you got. I wouldn’t stay again f... read more

Business response:

Thank you and we appreciate you taking the time to share the detail of your stay so we may improve for future guests. We are very sorry to have let you down this visit. We wish you and your family a happy holiday season and safe new year.

Scott

4 years ago

Ann

4 years ago

ann

4 years ago

The check in experience was awful- I understand as a society that we are reliant on technology, but when technology goes down, good old-fashioned customer service can not be forgotten about. The line was long to check in and the attendants were not calm or friendly- I expect more out of a Hilton. I also am floored that I was asked to move rooms for my second night of staying at this Hotel. After a fun day of shopping, we had to pack up all of our belongings and have them held for 5 hours while we waited on our "next room". T... read more

Business response:

Thank you for your feedback and we are very sorry for any inconvenience. We will ensure your comments are shared so we may work to address these challenges. We thank you for being our guest and hope you will provide us a future opportunity to improve your experience. We wish you a Happy Thanksgiving!

Nate

4 years ago

Great area for shopping and walking around. Our room was not ready at check in and room was not clean.

Business response:

We are sorry to hear of your disappointment. We appreciate your business and will work to improve in these areas in the future. We wish you a Happy Thanksgiving!