Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,937 reviews

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Geoffrey

6 months ago

The hotel is really close to the Landings. The staff is super friendly,

Business response:

Thank you for being our guest at the Hiltons of Branson. We hope you will consider us in the future.

Matthew

8 months ago

Great View and Spacious Room Options

Business response:

We are sorry to hear you did not enjoy certain aspects of your stay. We are always looking to improve for future visits. We hope you will provide an opportunity for us to better care for you in the future. Please know we appreciate your business.

Gina

9 months ago

Business response:

Thank you for taking the time to provide a review of your recent stay. We are sorry to see that the experience was sub-par. We will look into improving our product and service. We hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.

Courtney

9 months ago

I thought the area for this location was perfect. With the landing shopping mall, bass pro and other gift shops, it was an excellent location. I did have a few issues with this Hilton. The bathtub was not cleaned and my room smelt like wet dog upon arrival. Every time we left and came back it smelt like dogs. I understand that Hilton is a pet friendly location, but might be good to think about using certain floors for pets.

Business response:

Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. We are glad to hear you enjoyed our location and we will ensure your comments are shared for future consideration. Thank you for reviewing your experience, and we hope to host you again soon.

Terry

11 months ago

Business response:

Thank you for being our guest and taking the time to share your experience. We will share your feedback so we may work to improve for future visits. We hope to see you again!

Tammy

a year ago

Good but not Great! This was our first time to Branson. The hotel had a pleasant atmosphere, but we faced issues on our first night. The toilet didn't flush properly due to a loose handle which we fixed by opening the top and tightening the handle. We received four wooden tokens for two seasonal drinks each evening, but when we ordered Mistletoe drinks, the waiter said the tokens were only valid for a "polar" drink that wasn't on the menu nor mentioned. We arrived at 6:45 for Christmas dinner, they were out of the meat we wa... read more

Business response:

Thank you so much for being our guest and for sharing your feedback. We’re truly sorry to hear of the issues with the toilet and not enough charging stations in the room. We apologize you were not informed during check in that the drink tokens were only valid for the hotel seasonal cocktail. We hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Mack

a year ago

They need to include all fees on bill. Why is there a destination fee that has to be paid on site?

Business response:

Thank you for being our guest and for sharing your feedback. We will relay that to our booking partner as each booking outlet is doing it a bit differently it should have been send to you in the original email. We hope you will consider us again in the future and wish you all the best this holiday season.

Ron

a year ago

I didn't like the 30.00 fee that theyre adding on now for absolutely nothing. Why are you running a good thing by doing that. 30.00 convenience fee??? Seriously.

Business response:

Thank you so much for being our guest and for sharing your feedback. We’re truly sorry to hear the destination charge left you underwhelmed. We understand that not all the included perks are for everyone, and we value your candid input. Our aim is to improve the guest experience, and we take all feedback seriously. We hope you’ll reconsider and stay with us again – we’d love the opportunity to welcome you back.

Kelly

a year ago

The few things that were minor issues. The tv remote didn't work very well. Only had a few channels selections. And it was locked so we weren't able to connect our roku. The bathroom sink had warm water coming out of the cold side. And a microwave in the room would have been handy.

Business response:

Thank you for taking the time to provide a review of your recent stay with us, our management team continually monitors guest feedback in effort to improve our product and service. We have relayed your feedback to our Engineering Management team regarding the shower and TV remote, and the feedback regarding the locked TV and Microwave has been sent to our Executive Management team. We appreciate your time and business and hope we can welcome you back during your next adventures in Branson for an improved experience!