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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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I selected my room King balcony room and paid for it but at checkin she gave me queen balcony which was smaller room them what i paid for, when she handed me keys to room i specifically asked for if she gave me room i asked for and she lied to face saying yes
Business response:
Thank you for taking the time to provide a review of your recent stay, we are very sorry to hear of the issue experienced with your room arrangement; our management team continually monitors guest reviews so that we can improve our product and service. Upon investigating your stay, we do see that you booked and paid for a Single King Deluxe with a Balcony, and we are showing that your stay was completed in a Single King Deluxe with a Balcony, on the 12th floor, with no changes to your room type. We have gone up to the room t... read more
Used condom was found by our toddler as we were leaving the room to check out. So for the entire stay there was a condom under the edge of our bed…this is even after the room was “cleaned” 2 times by housekeeping while we were there. This is unacceptable and an unbelievable health hazard. Hoping and praying that our child remains healthy. I reported it to the front desk and they refunded the parking fees. I was and am still in shock over this and unsure of what else to do.
Business response:
Thank you for taking the time to provide a review of your recent stay, our management team continually monitor guest reviews so that we can improve our product and service. We are very regretful to hear of the situation with the gross discovery in your room; this is far below our standard and we will be notifying our Housekeeping Director to ensure this is addressed with the housekeeper, and the supervisor responsible. We are very sorry to have let you down on this stay, We appreciate your feedback, time and business, and wi... read more
Check in was 2.5 hours after when check In time was postered due to rooms not being ready . Called and requested housekeeping to be done to room at 8:30 returned to room at 4 pm and room still not clean ….. had rice balcony but was struggle to open sliding door to go out onto …. Also tv remote was missing from room on arrival . When asked about problems excuses made by staff . Overall unsatisfied with stay esp for the price paid .
Business response:
Thank you for taking the time to provide a review of your recent stay. Our management team continually monitors guest reviews so that we can improve our product and service. We are very sorry to hear you had a poor experience at our property. We will share your feedback with our Housekeeping and Engineering Management teams, so they may investigate and work to improve these areas. We are regretful to have let you down. We appreciate your feedback, time and business, and hope we may have the chance to welcome you back to the ... read more
Rude super rude people in the check in. We asked for a different room because room 1008 had the entire two days stay a strong chemical odor, not sure what that burn chemical smell was like. We had no choice but to use it, disappointed of a “Hilton”, and also of the charge after charge
I felt the price was high considering the room comfort. Bed was not comfortable. Parking in garage should be arranged for guest to have closer parking than city officials if the city officials want visitors then visitors should be priority. These parking spots were not used during our stay but forced us to park further from the entrance of hotel. This may not be that big of a deal for most but is difficult for older people with lack of mobility.
Nice property and staff was great but our room smelled like dirty feet, they moved us to another room and smelled just as awful, plus the room would not cool down, they have motion sensors on the thermostat so unless your in the room moving around it shuts off. They were supposed to send someone to our room to spray air freshener but they just walked down the hallway and sprayed it. We were one of several couple that left due to the same issues. We will not be back.
Business response:
Thanks so much for taking the time to share your feedback. We are so sorry to hear of your disappointment. We have shared your comments with our Executive Management team so we may address some of these challenges. We hope you will visit again so we may work to provide top notch experience you should expect of our hotels. Thank you again for sharing your perspective and being our guest. We hope to welcome you back in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,937 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.