Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,856 reviews

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Ron

10 months ago

I didn't like the 30.00 fee that theyre adding on now for absolutely nothing. Why are you running a good thing by doing that. 30.00 convenience fee??? Seriously.

Business response:

Thank you so much for being our guest and for sharing your feedback. We’re truly sorry to hear the destination charge left you underwhelmed. We understand that not all the included perks are for everyone, and we value your candid input. Our aim is to improve the guest experience, and we take all feedback seriously. We hope you’ll reconsider and stay with us again – we’d love the opportunity to welcome you back.

Kelly

11 months ago

The few things that were minor issues. The tv remote didn't work very well. Only had a few channels selections. And it was locked so we weren't able to connect our roku. The bathroom sink had warm water coming out of the cold side. And a microwave in the room would have been handy.

Business response:

Thank you for taking the time to provide a review of your recent stay with us, our management team continually monitors guest feedback in effort to improve our product and service. We have relayed your feedback to our Engineering Management team regarding the shower and TV remote, and the feedback regarding the locked TV and Microwave has been sent to our Executive Management team. We appreciate your time and business and hope we can welcome you back during your next adventures in Branson for an improved experience!

shadi

a year ago

Bad experience Over priced, extra charges as a surprise on day leaving not mentioned on line or during check in 30 dollars per day ( destination charge) Room not cleaned daily and when done one bed was not touched You call front desk no thing happens Every time you asked for your car and wait 10 minutes before you go down you discover that the valet has no idea you asked for it and this is 30 dollars per day service Room service food was bad and missing 2 items and have to call twice to remove these items from bill Definitel... read more

Business response:

We are very sorry to hear of your disappointment and will ensure your feedback is shared with our management team. We always strive to provide a wonderful experience for our guests and appreciate knowing when we miss that goal & we will investigate so we may work towards improvement. We hope you will consider us again in the future.

Verified traveller

a year ago

Business response:

We are so sorry to hear that you were disappointed with your stay. We continually monitor feedback looking for ways to improve our guest experience. We hope you will visit us again, so we have the opportunity to change your perception. Best wishes to you wherever you may travel.

Tony

a year ago

Wonderful facility but paying for parking when truck is too big to go into the garage is ridiculous.

Business response:

Hey Tony- Thank you for being our guest. We do not own the garages at the Hilton Branson Convention center so there are fees for parking- Self parking is 15 daily in the city garage, and valet service is 30 daily. Both self-parking and valet are billable to the room and unlimited in and out. And the south lot is 8 daily in the open lot of the convention center. If you paid in the south lot since your truck did not fit in the garage and can send us the receipt, we can remove the charges from your bill. We would need the recei... read more

Cherlyn

a year ago

Check in was slow. Was there for a large event so the hotel knew there was a large group checking in with only 2 workers (manager did end up coming to help though). So stood in line at least 15 minutes & room not even ready (was 5:30pm by this time). On the bright side, only waited 10 minutes before getting a call to go to front desk. HOWEVER, there were still about 50 people checking in. We do love this hotel though. Great location. Great pool area. Nice rooms. Will stay again.

Business response:

Thank you for being our guest and we are sorry for the delay upon arrival. Please know we appreciate e your business and will work to improve in this area. We look forward to welcoming you back.

Michelle

a year ago

My only real issue with this property was the noise. It was very loud and at booking I was not aware there was a train right by it. I didn’t get much sleep or sadly rest. I think they should try to make the room environment quieter for guests.

Business response:

Thank you for taking the time to provide a review of your stay. We are sorry to hear of the disappointment experienced and will relay this feedback to our management team so that we can improve our products and services. We hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Dane

a year ago

Business response:

Thank you for taking the time to provide a review of your stay with us, our management team continually monitors guest reviews so that we can improve our product and services. We are sorry to hear of the poor experience you had during your stay with us, we would like to hear more if you are willing to spare the time to speak with us in detail. We appreciate your time and business and hope to welcome you back to the Hiltons of Branson in the future for an improved experience.

Verified traveller

a year ago

Wayyyy overpriced! Won’t stay again For this price we got a room from the 90s with scratched headboards( chunks of leather missing) and bathrooms, hotel had the “casino” smell and rooms smelled old . Hotel charged my card twice after the initial $50 deposit and it took me 10 minutes to explain this to the lady at the front desk, she finally looked better and saw that I was charged again. Should not be this difficult and should not charge guests again by mistake.

Business response: