Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

Get directions

4.23,856 reviews

Select a rating

Emily

2 years ago

There was hair (plural) in the “clean” bedding along with a mystery smudge on one of the linens. The glass cups on the desk both had smudges on them. As I was getting ready to check out, I was looking out the window through the sheer curtain and looked down to notice there was MOLD on the bottom the sheer curtain. We were given a room that is handicap accessible (walk in/sit down shower) and the device that holds the shower head was cracked to the point that it doesn’t hold it up so I had to hold the shower head the entire t... read more

Business response:

Thank you for taking the time to provide feedback. We will ensure your comments are shared with the management team so they may investigate and follow up. We apologize for any inconvenience and will work to improve for future guests.

Paul

2 years ago

In our room there were several areas that needed repairs. The bed backing had a huge piece pealing off as well as the bathroom mirror. The covers were also stained. Not worth the price paid.

Business response:

Thank you for taking the time to provide feedback of your visit. We are sorry to let you down this visit and apologize for any inconvenience. We will ensure your feedback is shared with our management team so we may improve in these areas. We wish you all the best in 2023 and hope you will consider us again sometime in the future.

Jerry

2 years ago

Check in and out. Short staff. Still haven't received final bill by email.

Business response:

Thank you for being our guest. We are sorry there was disappointment in some aspects of your stay. We appreciate your feedback and do hope you will consider us again sometime in the future.

Thomas

2 years ago

Stella

2 years ago

Business response:

Thank you for taking the time to leave a review of your stay; our Management team continually monitors reviews so that we can improve our products and services. We are sorry that you did not enjoy your stay, we hope that we can welcome you back in the future for an improved experience. Thank you again.

Linda

3 years ago

Great place but housekeeping did show up on Saturday. We had to call at 6:40 pm for towels, coffee and cups for the next day. Disappointed as we spent over 300 a night. Location is awesome.

Business response:

Thank you for being our guest and we are sorry if you did not see the pre-check in message sent when you booked. We are doing housekeeping upon request. We hope our team got the supplies to you that you needed and apologize for any inconvenience. We hope you visit again. Thank you

Verified traveller

3 years ago

I was called and asked if we could switch to two queens instead of a king because they had a lot of king rooms out of order. They took $25 off my stay and gave me free parking. We were on the 12th floor and it was pretty hot up there so we turned the air down. Turns out the air didn’t work and even though it was set on 68, it was blowing hot air. On top of all of that, we had the rudest woman check us in. In my opinion, not worth the stay and won’t stay again.

Business response:

Thank you for taking the time to provide a review of your stay. We are sorry to hear of the disappointment experienced and will relay this feedback to our management team so that we can improve our products and services. We hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Kendra

3 years ago

Business response:

Thank you for taking the time to leave a review of your stay, our management team monitors all reviews so that we can improve our product and services. We are sorry to hear that you didn't enjoy your stay, we will take this into consideration and hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Scott J.

3 years ago

We paid a lot for this room. We had a balcony but we couldn’t use it. It was full of cobwebs and spiders. A hotel of this caliber needs to clean this area daily. Also the room ac does not lower very quickly it shouldn’t take several hours to move down 1 degree. I expect that from a motel 6. Property was close to Branson Landing which was convenient.

Business response: