Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,856 reviews

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ann

3 years ago

The check in experience was awful- I understand as a society that we are reliant on technology, but when technology goes down, good old-fashioned customer service can not be forgotten about. The line was long to check in and the attendants were not calm or friendly- I expect more out of a Hilton. I also am floored that I was asked to move rooms for my second night of staying at this Hotel. After a fun day of shopping, we had to pack up all of our belongings and have them held for 5 hours while we waited on our "next room". T... read more

Business response:

Thank you for your feedback and we are very sorry for any inconvenience. We will ensure your comments are shared so we may work to address these challenges. We thank you for being our guest and hope you will provide us a future opportunity to improve your experience. We wish you a Happy Thanksgiving!

Nate

3 years ago

Great area for shopping and walking around. Our room was not ready at check in and room was not clean.

Business response:

We are sorry to hear of your disappointment. We appreciate your business and will work to improve in these areas in the future. We wish you a Happy Thanksgiving!

Todd Mosburg

3 years ago

We didn't have hot water for the shower

Business response:

Thank you for your feedback and we are very sorry for any inconvenience. We will ensure your comments are shared so we may work to address this challenge. We thank you for being our guest and hope you will provide us a future opportunity to improve your experience.

Manford

3 years ago

Rachel

4 years ago

Had to call several times because we had no hot water. Parking was an overall horrible thing bc you had to walk a very long distance after parking just to get to the hotel. But the hotel was nice.

Business response:

Thank you for being our guest and taking the time to share some feedback so we may try to improve for future visits. We appreciate your business and hope you will visit again.

Kevin

4 years ago

Wouldn’t stay here again Noises and expensive

Business response:

Thank you for being our guest and we are sorry you were disappointed. We appreciate the feedback so we may work to enhance our guest experience. We hope you will consider us again in the future.

Verified traveller

4 years ago

People nice

Business response:

We are sorry you were unhappy and we hope you will think of us again so we may work to improve your experience. Please know we do appreciate your business.

Joycelin

4 years ago

lets support all hotels now, tho overrated. The exterior looks so grand but the room looks preety ordinary considering the hefty price that goes with it. Upon entry you will be greeted by a musky smell of a cleaning material which smells like poop. I hope it was just a housekeeping moshap. The rooms were more of the ordinary type,very dated. The best part is their front office, they were all so nice and accomodating. Very congenial. Location is what we paid for because it is in the Branson Landing were all the eating places ... read more

Business response:

Thank you very much for sharing your experience and for being our guest. Our front office team was all smiles when your review was shared! We will ensure your comments regarding the cleaning is shared for investigation. Thank you again and we hope to serve you sometime in the future!

Verified traveller

4 years ago

I liked the convenience to the convention center for dance competition but I did not like that there was no maid service for the 6 days we were there. We had to empty our trash ourselves and it took forever to get clean towels. I was ready to ask if I could just use the vacuum myself.

Business response:

Thank you for visiting our location and sharing your feedback so we may work to improve in the future. Your business is appreciated.