Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,937 reviews

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William

3 years ago

This property is not worth the price. I took two cold showers on two different days. For that they comped my valet, Really! Sent up maintenance and he turned on the sink and said look it’s hot. I could have done that. Terrible place to stay.. sucks!

Business response:

Thank you for taking the time to provide feedback. We will ensure your comments are shared with the management team so they may investigate and follow up. We apologize for any inconvenience and will work to improve for future guests.

Robin

3 years ago

Disappointed Room smelled like pee. TV remote didn't work. We had to request a new one. Long hair strands on shower wall. Furniture looked"used". We were not told about the free parking lot next to the $15 parking lot we parked in. We were given choice of valet or self parking in Hilton lot.

Business response:

Thank you for letting us know of these issues so we may follow up. On behalf of our team please accept our apologies and know this is not the experience we want our guests to have and will work hard to address these issues. Thank you for being our guest and we hope to see you again sometime in the future.

Wade

3 years ago

Dog hotel I didn’t realize the Hilton had become a dog hotel. Really disappointed. So many people with dogs. Got on elevator and stunk like dirty dog, carpet in our room was all shredded by desk from a dog scratching. A dog across the hall barked every time someone would walk down the hall. My husband is highly allergic to dogs and it caused him an asthma attack. If you r going to allow dogs should only b in 1 area.

Business response:

We have always been pet friendly and are very sorry to hear this impacted your stay. Service animals are allowed in all areas of all hotels by law. We thank you for taking the time to let us know and again are sorry to hear of the impact to your visit. We hope you will consider us again sometime in the future.

Darlene

3 years ago

Paid for valet parking cause we did not have access to front door- so had to walk 2 blocks and wait for attendant - they should not have charged for valet when construction was underway

Business response:

Thank you and we are sorry to hear that you were unhappy. We apologize for the inconvenience it was frustrating for our team as well as the project was delayed from earlier in the year several times due to weather. We hope you will consider us again sometime in the future.

Stephanie

3 years ago

Not bad- not worth the high price The rooms were very old feeling and needed to be upgraded. Tue tub and floors were cracked in the bathroom. Level 2 steakhouse was amazing!! They were doing construction so it didnt look very nice. The parking is annoying especially if they have events going on because even if you are a guest at the hotel, someone who is not will get a better spot than you. I was expecting the hotel to be super nice and fancy considering location.

Business response:

Thank you Stephanie for being our guest and sharing your perception. We will ensure your comments are shared with our management team for future consideration. We appreciate your business and hope you consider us again sometime in the future.

Kenneth

3 years ago

Pillows and bed was great! Location at the Landing was great, but overpriced for the quality of hotel. Last year stayed on the strip with larger, cleaner room for 1/2 the price. Room was small, dusty, towels rough, toilet paper rougher, shower tiny and doors backward got wet just turning on water. No USB plugs to change devices. Under construction remodeling entrance and convention center. Elevators kept skipping our floor took stairs and they went to employee area. Asked for a cart and they would not allow us to carry our o... read more

Business response:

Thank you for sharing your feedback and we are sorry you were unhappy. We will ensure your comments are shared for future consideration and improvement for future guests. Thank you for your business and we hope you consider us again sometime in the future.

Evan

3 years ago

Business response:

We are sorry you were unhappy. We will ensure your feedback is shared so we may work to improve our goods and service for future guests. Again you have our apologies for any areas of disappointment.

Tanya

3 years ago

We arrived at the hotel for one night stay. My sons were competing in the state archery tournament which was being held in the hotel on the convention center side. They were doing construction outside- something with concrete so almost every area was cordoned off, there were cones, it was difficult to know where to park to check in. Check in process was quick but I wasn’t told where anything was or what time check out even was. Nothing. I quickly realized that this hotel only offers 3 elevators for a convention center in one... read more

Business response:

We are very sorry to hear of your experience and will ensure your feedback is shared with our executive managers so we may work to improve in these areas. Unfortunately we did have one elevator down and a part had to be ordered. Things do break from time to time and we work very quickly to try to resolve challenges such as these as we know how frustrating this may be for guests. The other elevator was only down for a short period of time and it was due to kids jumping on the elevator and it took it off line. We had to call a... read more

Kolton

3 years ago

We got a room with a balcony. The room was pretty clean. However, we had no hot water and the only showers we had were cold. They were doing renovations on the second floor and the crew started early I’m assuming. I did hear loud noises coming from below us early in the morning

Business response:

We are very sorry to hear of your disappointment. We will ensure your feedback is shared with our team so we may investigate and improve for future visits. We hope you will consider us again.