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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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This Hilton is not up to “Hilton” standards. The first room we were put in was covered in dust. It looked like it had been vacant and not cleaned for weeks. They were able to move us to another room, but it was still not clean and dusty. Renovations are starting at the property to update it. The valet service was top notch and they deserve a 5 star review.
Business response:
Thank you for being out guest and sharing valuable feedback of your experience. We are sorry to hear of your disappointment and will ensure your comments are shared with our management team so we may investigate and work to improve in these areas. We hope to welcome you back so we may provide the level of service you should expect of our hotels! Thank you for your kind words for the valet we will recognize their hospitality!
Room smelled bed, stains on pillows and blankets, poor room service, generally overpriced. We will not stay here again. They get by with a lot of subpar amenities because they have the ideal location to the convention center. Much better hotels around that are a walkable distance.
Business response:
Thank you for taking the time to provide a review of your recent stay, our management team continually monitors guest reviews so that we can improve our product and service. We are very sorry to hear of the poor experience you had at our property, with the poor smell, the stains on the pillows and blankets, and the lackluster room service. We have sent your feedback to our Housekeeping and Restaurant Management team for review so that we can follow up further with the Housekeepers, Supervisors, and In-Room Dining attendant. ... read more
In dire need of repairs and updates. The carpet in the room was rippped in several places. The bathroom had black substances on the ceiling. Not sure if it was mold or just dirty. Sheets had staining on them. The room had a very musty smell. The restaurant was great. The steak was delicious!
Business response:
Thank you for taking the time to provide a review of your recent stay, we are sorry to see the sub-par experience you've had at our property, we will investigate this further as our management team continually monitors guest reviews so that we can improve our product and service. We appreciate your time and business and hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.
I selected my room King balcony room and paid for it but at checkin she gave me queen balcony which was smaller room them what i paid for, when she handed me keys to room i specifically asked for if she gave me room i asked for and she lied to face saying yes
Business response:
Thank you for taking the time to provide a review of your recent stay, we are very sorry to hear of the issue experienced with your room arrangement; our management team continually monitors guest reviews so that we can improve our product and service. Upon investigating your stay, we do see that you booked and paid for a Single King Deluxe with a Balcony, and we are showing that your stay was completed in a Single King Deluxe with a Balcony, on the 12th floor, with no changes to your room type. We have gone up to the room t... read more
Used condom was found by our toddler as we were leaving the room to check out. So for the entire stay there was a condom under the edge of our bed…this is even after the room was “cleaned” 2 times by housekeeping while we were there. This is unacceptable and an unbelievable health hazard. Hoping and praying that our child remains healthy. I reported it to the front desk and they refunded the parking fees. I was and am still in shock over this and unsure of what else to do.
Business response:
Thank you for taking the time to provide a review of your recent stay, our management team continually monitor guest reviews so that we can improve our product and service. We are very regretful to hear of the situation with the gross discovery in your room; this is far below our standard and we will be notifying our Housekeeping Director to ensure this is addressed with the housekeeper, and the supervisor responsible. We are very sorry to have let you down on this stay, We appreciate your feedback, time and business, and wi... read more
Check in was 2.5 hours after when check In time was postered due to rooms not being ready . Called and requested housekeeping to be done to room at 8:30 returned to room at 4 pm and room still not clean ….. had rice balcony but was struggle to open sliding door to go out onto …. Also tv remote was missing from room on arrival . When asked about problems excuses made by staff . Overall unsatisfied with stay esp for the price paid .
Business response:
Thank you for taking the time to provide a review of your recent stay. Our management team continually monitors guest reviews so that we can improve our product and service. We are very sorry to hear you had a poor experience at our property. We will share your feedback with our Housekeeping and Engineering Management teams, so they may investigate and work to improve these areas. We are regretful to have let you down. We appreciate your feedback, time and business, and hope we may have the chance to welcome you back to the ... read more
Rude super rude people in the check in. We asked for a different room because room 1008 had the entire two days stay a strong chemical odor, not sure what that burn chemical smell was like. We had no choice but to use it, disappointed of a “Hilton”, and also of the charge after charge
I felt the price was high considering the room comfort. Bed was not comfortable. Parking in garage should be arranged for guest to have closer parking than city officials if the city officials want visitors then visitors should be priority. These parking spots were not used during our stay but forced us to park further from the entrance of hotel. This may not be that big of a deal for most but is difficult for older people with lack of mobility.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 4,252 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.