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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Would not stay there again.
Business response:
We are so sorry to hear you were unhappy! Please feel free to reach out to us to provide detail so we may work to improve for future visits. We appreciate your business and hope you will consider us again sometime in the future.
Plumbing in our room needed attention
Business response:
Thank you for taking the time to provide a review of your stay, our management team continually monitors guest rooms so that we may improve our product and services, we have relayed your feedback to our Engineering Management team so that they can follow up inside of the room, we are sorry if this impacted your stay in any way but thank you for letting us know so that we can address it. We appreciate your time and business and hope to welcome you back during your next adventures in Branson for an improved experience.
Not what I thought we were paying for Valley team was awesome. Water in showers was never hot…. The light outside on the balcony never worked. Hole in the floor. Bed half ass made. Housekeeping never came in our room for fresh towels. Paint chipped off. Poor patch job in holes in walls. TV had issues working half the time. Check in went well they were able to change our booking after we didn’t book right.
Business response:
We are very sorry to hear of your experience. This is not indicative of our standards. We will ensure your comments are shared with our management team for investigation and follow up. We appreciate the feedback so we may work to improve for future visits. Thank you for letting us know and we hope you will visit again sometime in the future so we may provide an improved experience as you should expect of our hotels.
Expensive places to stay. Got there early at 240 thinking check in was 3, well it was four but the clerk did she would get us in early so we waited 30 and clerk said just a few min we will get the room, 30 later she said just a few min. Then at 405 she said our room wasn't ready and she would up grade us but the room she gave us was not an upgrade from what we had.. rooms were ok but very nosey.. room had no view.. to expensive for what you get, we will not go back to this place.
Business response:
Thank you for being our guest and we apologize for the delay in getting a room to you. Summertime is a struggle as we had many departures, and we were working very hard to turn the rooms for our arrivals. In looking at the room type you were not downgraded they placed you in the room type that was booked when it became ready. We appreciate your business and hope you will consider us again sometime in the future.
Constant buzzing in bathroom and the only way to turn on shower is to get wet with a blast of cold water. Sho9wer is very fine, hard spray. This morning there was something ringing outside our room...maybe an alarm in another room?
Business response:
Thank you for being our guest and for advising us of these issues. We will share with our team so they may investigate further and work to improve in these areas. We hope you will visit again! Thank you
This has been our go to spot for years. The beds and pillows have been, in the past, the best we have found in a hotel. However, that changed with this trip. The bed had a cheap spring mattress, which I can only speculate was an emergency replacement...it was not good. For 300 bucks a night you need to get the bedding right in my opinion.
Business response:
Thank you for sharing your feedback. We are very sorry to hear of your disappointment. We will ensure your comments are shared with our management team to investigate and follow up and improve in this area.
We made the best of this location even with all the hassles we went through it was clean, spacious, close to great walking shops, local dinning and my favorite there was a starbucks right out front! I was not aware of parking fees for everyday we were staying there. I think we should be advised ahead of time to plan accordingly. Also the key card for the parking garage was terrible it never worked! The pools were nice to have but I have to say the jacuzzis were a bit dirty the walls were stained so it was a bit gross. We onl... read more
Business response:
Thank you for sharing your feedback. We are very sorry o hear of your disappointment. We will ensure your comments are shared with our management team to investigate and follow up and improve in this area. The doors are typically only open if the convention center has an event and are monitoring but we will ensure your concerns are shared with them as they are managed separately from the hotel. The parking fees are noted on Expedia's websites for the hotels. We thank you for visiting and are very sorry for your disappointmen... read more
Business response:
We sincerely appreciate your taking the time to review your stay at our property. It is obvious that you experienced diminished service during your stay and for that we sincerely apologize. We continually look for ways to improve our product and services. We hope you will consider us again sometime in the future.
No staff was available to help me with all my luggage when we were ready to leave
Business response:
Thank you for visiting our location. We appreciate your business and hope you will consider us for a future stay!
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,856 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.