Hilton Branson Convention Center

4.2

Hotels
Branson, MO

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Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,937 reviews

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Jeffery

a year ago

Shortly after checking in my room key wouldnt work, had to go get it re-keyed. Found out i was checked into somebody elses room. Got to room, refridgerator didnt work, throughout the night the air conditioner thermostat would auto change back to 71 degrees, wake up burning up. The room was clean and quiet though. Feel like it was way over-priced for what i got.

Business response:

Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services. We have relayed your feedback to our Engineering Management team so they can fix the issues with the refrigerator and the HVAC system in the room. We are sorry to hear that we let you down this visit, we appreciate your time and business and hope that we can welcome you back during your next adventures in Branson for an improved experience.

Cindy

a year ago

The property was nice. It would have been a lot better if they had a separate floor for their customers that were not with the school. When you pay over $200 for the room you would at least like to enjoy it and get some sleep. Instead we had to deal with the chaperones and the kids all hanging out in the hallway. It was very upsetting. And we told the girl at the desk and she said they were told not to do that. But guess what they didn’t listen. So it was a very bad experience.

Business response:

Thank you Cindy, we are very sorry this group has impacted the enjoyment of your visit. We have shared your comments with our management team and they are meeting with the coordinators of this group to improve in this area. They do purchase most of both of our hotels for the event but we do not wish their attendance to negatively impact our other guests. Thank you, and again, you have our apologies. We hope you will consider us in the future.

Angela

a year ago

The room wasn’t clean and the bathtub had rust in it I found food on the floor and they charged over $200 a night for a room. Definitely not worth it. The only nice staff was the valet guys

Business response:

Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services. We have relayed your feedback to our Housekeeping Management team so that they can follow up with the housekeeper and supervisor that cleaned your room. We are sorry to hear that we let you down this visit, we appreciate your time and business and hope that we can welcome you back during your next adventures in Branson for an improved experience.

Lyndsie

a year ago

Disappointing First of all the staff that welcomed us really wasn’t friendly didnt smile didnt really tell me anything….we were there for a gymnastics meet at your own hotel convention and wouldnt even allow us an hour late check out time and the meet ran late….ever hotel ive ever stayed at for a gymnastics meet has always been accommodating and offered a discount because we were apart of the gymnastics meet….nothing…..i knew nothing about what the hotel offered they didnt ask if i had any questions im very disappointed and ... read more

Business response:

Thank you for taking the time to provide a review of your stay. We are sorry to hear of the disappointment experienced and will relay this feedback to our management team so that we can improve our products and services. We hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Dennis

a year ago

Service

Business response:

Thank you for taking the time to provide a review of your stay! We are sorry to see the experience was not up to par, we will review your reservation with our management team and follow up on improving our product and services, we appreciate your business and hope to welcome you back to the Hiltons of Branson in the future for an improved experience.

Natalie

2 years ago

Business response:

Paula

2 years ago

When I checked in, I had paid for a King Room and they told me you (Expedia) oversold and accused's me of booking just a few days ago, not so. It was a horrible experience It was more an Econo Lodge room than the Hilton Branson. So disappointing.

Business response:

We are sorry we did have some kings room that had to be placed out of order. We see that the desk agent did take care of your parking and provided breakfast since the king room was not available. We again apologize you were unhappy and will ensure your comments are shared with our team so we may seek ways to improve for future guests. We wish you a happy new year and hope you will visit again sometime.

Sudarshan

2 years ago

We were forced to take the handicap accessible room with no room to negotiate simply because the reservation was made through Expedia. No housekeeping service was available unless you ask for it. The thermostat in the room was ineffective since the room was cold. When requested for blanket, it took the staff to deliver after 2 hours. We "pre-paid" for the breakfast ($55) but were treated as if we had a "free" voucher and were asked to eat from the buffet and we couldn't order from the breakfast menu. Very disappointed with t... read more

Business response:

We are so sorry to hear of your disappointment and appreciate your feedback. The booking through expedia that you made was for an accessible room- If you do not need an accessible room it is best not to book that room type so the hotel is aware as the occupancy runs very high and there may be limited options. The breakfast included package is for the buffet it is not for in room dining and or for ordering off the menu that is what is included when you purchase that option. We will ensure we follow up with the team regarding ... read more

Brent

2 years ago

The staff were friendly and helpful. The room needed some deep cleaning. Dust ruffle, curtains, carpets, baseboards etc were very dirty.

Business response:

Thanks so much for visiting us at the Hiltons of Branson. We hope you will think of us again so we may work to provide a 5-star experience for your next stay!