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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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We checked out a day early because of customer service was very rude and parts of our room smells like cigarette smoke
Business response:
Thank you for being our guest and we are sorry for any disappointment. We will work to improve in these areas and appreciate the feedback. We hope you will consider us again sometime in the future.
Hotel is in a great location, parking in garage easy and walking to restaurants & shops great. Condition of room not up to Hilton standard - headboard pealing fabric, lack of available plugs, USB ports. Gold member and didn't receive the breakfast I was supposed to get.
Business response:
Thank you for being our guest and for sharing your experience. We will check into the room information and appreciate you letting us know. We thank you for your loyalty to the Honors program but please understand when booking through other venues you do not receive full benefits. We hope you will consider us again sometime in the future. Thank you again.
So this past weekend was my birthday and as a mom with 3 small kids I was really excited to get away for the weekend with just my husband. We chose this hotel based on it outstanding reviews for cleanliness ,which is a huge deal to me as a nurse living in a pandemic, and we assumed that’s what we would get from such an expensive, upscale hotel. However upon reaching our room we were so disappointed the carpet looked like it hadn’t been vacuumed, the bedside table was sticky, and the shower had a great deal of mold growing in... read more
Business response:
We are very sorry this was your experience. We thank you for taking the time to let us know so we may follow up in these areas and do a better job of caring for our guests in the future. We appreciate your business and are very sorry to have let you down. Thank you again and we hope you will consider a future visit so we may provide the level of service you should expect from all of our hotels.
Really clean and nice motel. I thought that making you pay for parking was a little ridiculous especially if your paying over 200 a night.
Business response:
Thank you, for being our guest and for the nice review. We are appreciative of your review and your business and thrilled to hear of your enjoyment. The parking garage is not owned by the hotel at either properties in Branson, we do have it on the website and it is sent out in messages prior to arrival and stated at the bottom of confirmation letters as we try to be transparent regarding that there are fees. We look forward to having you back for a future visit to the Branson Landing area.
Business response:
Thank you very much for being out guest. We hope you will visit again so we may work to provide an improved experience.
Did not make me wear a mask! Hot tub open, an inside pool. No daily room service, make your own bed ☹
Business response:
Thank you for being our guest and sharing your experience. We hope to serve you again in the future.
Never again Worst experience ever! Took the family for Spring Break. Room had been reserved for weeks. Check in was supposed to be at 3pm... got there at 430 and room wasn’t ready! We couldn’t check in until 8pm!! Told we still had to check out at 11am. Paid for a balcony room with a view... my view was of a parking garage. Charged $50 more than guaranteed booking price. The excuse I got was everyone got stimulus checks and nobody wanted to come to work. Unexceptable!
Business response:
We are sorry to hear of your disappointment and apologize for any inconvenience. Thank you for sharing your feedback so we may work to improve and again we apologize for the delay for your room. We hope you will consider us again so we may provide an improved experience.
Frustrating mismanagement We booked online and were supposed to check in at 4 p.m. We got there around 3:30 and the front desk said they would call us when our room was ready. At 4:30, we checked in with the front desk again and then we were told that it would probably be at least another hour. We told them that we needed somewhere to get ready for our evening concert, so they gave us a pool key to get ready in the pool bathrooms. We had to drag all of our luggage with us the whole time we were there. We went to our concert ... read more
Business response:
We are sorry for any inconvenience and or disappointment Thank you for working with us and we will share your feedback.so we may work to improve in these areas. We hope you will consider us again sometime int he future.
Spring Break Trip Our stay was ok. We stayed during Spring Break. Due to their shortage in staff and them not being prepared for a large number of visitors for Spring Break, we had to wait 3 hrs and 30 minutes for our room to be cleaned and ready. After finally getting in our room, we didn’t have enough toiletries and towels. When we asked for more toilet tissue they brought us Kleenex. Our floors were not cleaned. The glasses and ice bucket on the tray were dirty. Because of COVID-19 precautions they were not cleaning rooms... read more
Business response:
Thank you for being our guest and we are sorry for any disappointment. We will work to improve in these areas and appreciate the feedback. We hope you will consider us again sometime in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,937 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.