This profile has been claimed by the business owner or representative.
Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
Get directions
The property was not what I expected. No issues with the staff or the layout of the room. My huge concern was the mold or dirt around the caulking in the shower, the trash left in the closet and the firmness of the bed. The floor seemed softer than the bed. For those that like that, it's a good choice. For those that want that soft "pillow top," look elsewhere. You can find a better hotel for half the price. I went downstairs to get breakfast only to find out they were not serving that morning.
Business response:
Thank you for letting us know and we are sorry to hear this was your experience. We will ensure your feedback is shared with the respective managers so they may investigate and address these challenges. We are appreciative of you visiting our location and hope you will provide us a future opportunity to improve your opiniion. Thank you again- stay safe and healthy!
Business response:
Thank you for being our guest. We appreciate your business and hope you will consider us again in the future.
Not happy the bed sheets was dirty and the shower was dirty as well they did come and clean when I called them .So what we paid for the room I was not happy this is what I walked into as soon as we got there.
Business response:
Thank you for letting us know so we may address the concerns shared with us. We are appreciative of your business and will ensure your feedback is shared with our housekeeping managers. We hope you will consider us again sometime in the future and we are very sorry for any inconvenience or disappointment provided during your stay. Thank you again for letting us know.
Hotel is run down and dirty, we had no hot water and were unable to shower, maintenance did come and get warm water but not enough to bathe. Staff was very nice, hotel needs work!!
Business response:
We are very sorry Becky, and we appreciate you letting us know and will ensure your feedback is shared with teh management team. Thank you again for being our guest and for the kind words for our staff. We hope you will consider us again in the future.
Business response:
Thank you for taking the time to review our hotel. We are terribly sorry you had an unfavorable stay. We would appreciate you reaching out to us regarding your stay at our hotel. You can reach us at 417-336-5400 Thank you!
Business response:
We are very sorry to have provided disappointment during your visist. Thank you for being our guest and we hope you will consider a future visit so we may provide the level of service we want all of our guests to expect of our hotels. Again you have our apologies and we appreciate your feedback.
Room with a view We had a family of four and only 2 towels in our bathroom, half roll of toilet tissue and no extra roll. Went to look for blanket ..... no blanket. Went to the front desk, asked for towels and blanket , she gave me a sheet . I returned it and said I asked for a blanket !!! Receptionist said she didn’t have any she would TRY and call housekeeping . 45 minutes later a young man delivered a blanket... not my best experience with a hotel . I also paid for a room with a view and did not it ....
Business response:
Thank you for letting us know and we are sorry for any disappointment. We will share your feedback with our management team while we don't guarantee views or room locations we do want to provide the best possible service and we apologize we did not deliver this visit. Thank you again so we may work to improve in this area and we hope you will consider sometime again in the future.
looks can be deceiving Very nice hotel. The cleanliness of the hotel was very disappointing.there was hair in the bathroom. The shower had rust in it and the carpet and floor very dusty. Clearly housekeeping did a very rushed job on the room. The carpet in front of the elevators were very dirty and one of the housekeeping staff was very rude to my daughter and I as we trued to enter the elevator.
Business response:
Thank you for letting us know so we may address the concerns shared with us. We are appreciative of your business and will ensure your feedback is shared with our housekeeping managers. We hope you will consider us again sometime in the future and we are very sorry for any inconvenience or disappointment provided during your stay. Thank you again for your patronage and for letting us know.
Filthy Our first room has blood puddled and splattered on the bed skirt floor and bathroom sink. Looks like someone had a bloody nose. Second room had stains on the sheets and black hair on several pillows. The houskeeping crew is aweful! For one of the nicest (most expensive) places to stay in Branson, we were extremely disappointed. With this amount of inconvenience, all we got was a credit off parking. Poor customer service.
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,937 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.