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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Late check in Check in was 4pm didnt get room until around 5,no hair dryer in room.Afer driving 2 hours think room would be ready
Business response:
We are sorry to cause any inconvenience and we will work to improve these areas for future guests. Thank you for visiting and for your feedback. We hope you will consider us again sometime in the future.
The person next to us had a dog that woke us up both mornings. It would be nice to complimentary breakfast.
Business response:
Thank you for visiting our location. We are very sorry to hear of your disappointment and hope you will provide a future opportunity to serve you and improve your stay experience.
Business response:
Thank you for visiting our location. We are very sorry to hear of your disappointment and hope you will provide a future opportunity to serve you and improve your stay experience.
Business response:
Thank you for visiting. We are sorry to hear of your displeasure with aspects of your stay. We hope you may consider us again so we may provide an improved experience with us. Stay Safe.
We went to the pool 4 times and all 4 times there were no clean towels. We had to bring towels from our room but then those towels were dirty and had nothing else to use. I had kids that were freezing having to walk through the building. When I would call for towels it would take several hours to get towels. The last time I called to ask for towels the lady at the front desk kept cutting me off and then eventually hung up on me because I was asking how do I file a complaint. I was very disappointed with the service.
Business response:
We are so sorry to hear of your disappointment. We did have a challenge in laundry with some equipment failure that put us way behind so we are very sorry for any inconvenience. We truly appreciate you letting us know so we may work to address these concerns and improve our service for the future. Thank you again - we wish you good health and safe travels.
Literally drove 3 and a half hours to get here to have our room not be ready?! Yet all the “diamond “ members rooms were ready and they were oh ever so friendly to those people but us? Nope! We had to wait bin the lobby with all our belongings until they “called” us for our room. Sad, we had to cancel our slingshot reservation that we paid for because our room wasn’t ready. Just a horrible start to our stay I guess next time we will pay for the top, most expensive room you have so to be treated right like those “diamond “ pe... read more
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Nobody told us that rooms are not getting cleaned due to covid , we have to ask for clean towels, pool was dirty, our room door was getting stuck all the time , not worth the money
Business response:
We are very sorry to hear of your disappointment. We do have it in our welcome letters and will remind our team to tell guests verbally as well and we are also contacting guests if we are able by phone as a reminder during their stay if it is multiple nights. We were shut down for a while and just don't want to limit potential exposure to our guests and our team as some of the numbers continue to increase. We will share your feedback with our executive management team and again apologize for your disappointment.
Not a true king size bed Hotel was fine. Location is great. First time I’ve stayed in a hotel that the king bed wasn’t a king bed, it’s a hotel king, basically slightly bigger than a queen. So that’s misleading but I’m sure it’s like that other places.
Business response:
Thank you for your sharing your feedback and for being our guest. We do use the standard for all of the brand hotels in bedding size and they are all kings or queens with the exception of the pull out sofas which are full size. We are very sorry you feel you were misled. Thank you again for being our guest and we wish you good health and safe travels.
Restaurant was not very good, poor service, new waiter, for the whole place,1st day waiting tables. No Restaurant management for breakfest. Kinda shocking actually
Business response:
We are very sorry to hear of your disappointment and service. We will share your comments with our managers so they may follow up. Please know this is not the level of experience we wish to provide our guests and thank you for letting us know. We hope you will give us another try in the future so we may take better care of you!
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,937 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.