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HL- L8360CDW
About this business
BEWARE: BURNS THROUGH TONER NO MATTER WHAT Update: We are a two-person office and one of us uses a Xerox Phaser for color, so this printer is not at all heavily used, but it requires new toner every 4-6 weeks! It claims 3000-6000 pages depending on super-size or regular size, but we haven't printed that many pages total and already have had to buy three sets of toners! Great machine, but it's a rip-off from day one. The cartridges that come with it are about 10% of a full one so you have to replace all five pretty quickly. I... read more
Business response:
Dear Malby, we’re so sadden to hear that you are having trouble with your Brother HL-L8360CDW printer and the default settings that is altering the toner yield. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Worst brother printer ever I have owned a number of brother printers through the years and always found the reliable. That is not the case with this one. It jams and prints solid black pages constantly. When I was experiencing this unexpected behavior I contacted brother and they replaced it under their warranty . Now the replacement is doing exactly the same thing.
Business response:
Dear Jay, we’re so sadden to hear that you are having trouble with your Brother HL-L8360CDW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
XP Compatable? I asked the question, "Is this printer compatible with Windows XP 32 bit OS. I got a response from so called manufacturer, "No it is only compatible with Windows 7 and later". Hello!!! Brother has a website that will download the drivers for Windows XP. Go figure. I am going to buy one anyway and if it doesn't work with XP, I will send it back for a refund and quote the Brother web site that offers drivers for Windows XP. I wish these people would get their acts together.
Business response:
Hello Fireman, thank you so much for your feedback on your Brother printer. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are getting conflicting information about the printer driver for Windows XP for this printer. Here is a link below that will take you to our Brother Solution Center page that will confirm that printer is not compatible with Windows XP and it will show that the driver for that OS is not there. If you require any additional assis... read more
Poor color prints Had several issues with the output. First color was very poor. Also it had a driver issue and would print 25 or more sheets out with random one line of text and symbols. Wasted a lot of paper and ink.
Business response:
Hi Amazon Customer, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the Brother HL-L8360CDW printer. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Terrible Machine Printer does not print as described
Business response:
Dear Rocco, we apologize for the disappointing experience you’ve encountered with your Brother HL-L8360CDW printer. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Could not get good colors I read OK reviews for this printer on Amazon and other places, but this printer did not work out for me. I wanted to like it because it seemed sturdy, and I did get wireless to work after not too much effort (reboots and on/off mainly-then voila it worked). But the colors were not close to what I expected. I don't print a huge variety of color docs, so I thought I could create an adjusted profile for the ones I print multiples of, but Brother's color adjuster is very primitive, so it was very time c... read more
Business response:
It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the printer colors that it produced did not work well for you, I do hope that in the future you'll ... read more
Brother Color laser printer It is slow and the quality is not the greatest.
Business response:
Thank you for taking the time to review our Brother HL-L8360CDW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
The printer stopped working after one month of usage The printer broke just a week after the return window. It does not print at all. Even though there is a whole rim of paper in the tray, it keeps showing the no paper error message.
Business response:
Dear Paul, we so sadden to hear that you are having trouble with your Brother HL-L8360CDW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Garbage printer for labels I bought this to print labels for my home business. The multipurpose tray is fickle; sometimes it will print labels aligned correctly. Other times, I am fighting the MP try to accept the label paper. This is a brand new printer. This was a waste of money. Don't buy this printer for LABELS period. AVOID AT ALL COSTS. I wasted my money; don't do the same.
Business response:
Hi J. Riley, We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered as a result of the Brother HL-L8360CDW printer. I would like to get this issue taken care with the issue with printing labels. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Frequently asked questions about HL- L8360CDW
How is HL- L8360CDW rated?
HL- L8360CDW has a 3.9 star rating with 1,036 reviews.
When is HL- L8360CDW open?
HL- L8360CDW is closed now. It will open tomorrow at 9:00 a.m.