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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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Watched one of their employees hurl a cigarette off the Hatem bridge this morning. Can only imagine how much litter that adds up to in one year in the Chesapeake. Poor reflection of company values.
Business response:
Ian, thank you for bringing this to our attention. Taking care of the environment is very important to us, and a situation like this will not be overlooked. We would like to follow up with our fleet manager and the technician’s manager to ensure that this has been addressed properly. Could you please confirm the truck number, location, and the time of the incident? This is by no means acceptable behavior.
Mixed feelings... my HVAC unit stopped working last night. I set up an appointment for this morning and the technician charged $650 to replace a capacitor... less than 45 mins of work (including his write-up)??? He was polite and resolved my problems... but in all fairness, I feel that the company is overcharging for their services. I will not recommend!
I am very disappointed in their emergency service. They forgot yo relight my stove and oven. I have been told they will put me on the 4-8pm schedule..... This huge company has no one on emergency calls, you wait like everyone else.
Business response:
Dear April, We apologize for the inconvenience you experienced. We understand how essential it is for us to ensure everything is in order, especially after completing a service call. Our team will be reaching out to get someone out as soon as possible to get it corrected. We are truly sorry for the oversight in relighting your stove/oven after your HVAC installation. This falls short of our usual high standards, and we apologize for any frustration or inconvenience it may have caused you. We take your feedback seriously and... read more
The company charged 421 dollars for a 30 dollar part. Thats a 1400 percent markup !To a 65 year old mentally handicapped man in a wheelchair! Who receives a very small monthly disability check. I reached out to them with phone calls and emails and received no response! The part in question, a capacitor which is the number one problem with outdoor units . Literally a 5 minute job to replace! Im hoping this company does the ethical thing and resolves this matter! Please do your research before hiring this company to repair you... read more
Your employee assaults people.
Business response:
Hello Joey, Thank you for taking the time to provide your feedback regarding our services. We take all customer reviews seriously and apologize for any negative experience you may have had with our employee. We strive to provide exceptional service, and it is highly unfortunate if any incidents occur that go against our values and commitment to customer satisfaction. At Horizon Services, we have strict policies in place to promote a safe and respectful work environment for both our employees and customers. We would greatl... read more
RecommendedI would never use horizon services after the interaction I have with one of your employees assaulting me while he is wearing horizon services shirt. that is certainly giving me pause for using your services if I ever do or if I ever considered it in the future. I don't know what type of company would hire somebody who assaults people and causes problems for them... but that's not a company I would want to deal with I certainly would not want an employee working for me that acting in that manner outside of work wearing a comp... read more
Business response:
Greetings Chetd, We would like to apologize for any distress caused by the incident involving one of our employees wearing a Horizon Services shirt. We take these matters extremely seriously and are currently investigating the situation to ensure that appropriate actions are taken. At Horizon Services, we strive to maintain a professional and respectful environment both inside and outside of work. We assure you that this incident does not reflect our core values and dedication to customer satisfaction. We appreciate you ... read more
Why do your technicians dump old units on private property?
Business response:
Greetings Megan, This behavior is in no way reflective of our company's values or standard procedures. We assure you that we take such matters seriously and will address this issue internally to ensure this is not occurring. We would appreciate the opportunity to discuss the matter but cannot find a customer account under your name. If you would be willing to provide additional details regarding the incident, please call and speak with our Customer Relations Manager. We appreciate your feedback and will do our best to rect... read more
Would not recommend. Difficult to get a hold up. You can’t speak with anyone local. First encountered them at a local baseball game. I have numerous rental properties and they ask for my business. But you call a number and get someone who will just lie to you when they answer the phone. They won’t let you speak with anyone locally. so if you want to do business with someone in another state to doesn’t really care about you, maybe give them a try but they’re not local. They asked me for my business for all of my properties an... read more
Business response:
Hello Nickalaus, Thank you for taking the time to share your feedback regarding your experience with Horizon Services. We apologize for any difficulties you may have encountered in reaching us. At Horizon Services, we strive to provide exceptional customer service and offer support to our valued clients. We understand your frustration with the inability to speak with someone locally, and we apologize for any inconvenience this may have caused. We are constantly working to improve our communication channels to better serve... read more
Worst service ever. Sitting in my condo sweating because the earliest they can come is Wednesday to fix the screwup that they did last Friday. If you want someone you can trust don’t choose horizon.
Business response:
Hello Marc, We hope this response finds you well. We sincerely apologize for any inconvenience you have experienced. We understand how frustrating it can be to have to wait for a resolution, and we apologize for any delay. Please know that we take customer feedback seriously and we are committed to resolving any problems that arise. We would greatly appreciate the opportunity to discuss this matter further with you to better understand the details of your situation and find a prompt solution. Our customer relations manager... read more
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,687 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.