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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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We had Horizon Services out to our home after our 2 year old flushed an unknown object down the toilet. The plumber came out, stuck an electric auger down the toilet, flushed it a couple of times and said that it was fixed. My husband left for work and by the time that he got back (just a few hours later) the toilet was no longer flushing again. My husband sent a message to customer service and never received a response. We ended up calling a local plumber to come out after another week went by and not having access to that ... read more
Business response:
Nicole, thank you for sharing your feedback us. We apologize for the inconvenience you had to face after the service provided. The best way to get through is to call us directly. The appropriate manager will be reaching out to you as soon as possible.
I can't say enough about Zachary Shoemaker, the plumbing technician who took care of our plumbing emergency. When he first came to our home, he quickly called for help to drain our flooded basement. When the water level was low enough for him to safely evaluate the extent of the damage, he replaced our failed sump pump and got an electrical contractor to come out and restore power and light so that the project could continue. He gave us a report on what had been done, what still needed to be done, as well as financing option... read more
I made an appointment for the 20th of May. They didn't show up. The date and time confirmed the night before. Then I rescheduled for June 5th. The date and time confirmed the day before and still no show. When I called they said they called to confirm them coming today. If it was confirmed the night before why in the morning again. When I cancelled it the girl hung up on me. They do not have customer service. I will never recommend them again to anyone.
Horrible experience! Avoid this company at all costs! They will take advantage of you and charge you WAY more then you should be paying in comparison to other companies for a terrible job done. Their customer service is absolutely horrendous. A call this morning resulted in us being sassed by their receptionist. They did not fix our AC, which we paid them a grand for, and they have made NO attempt to make things right. Instead of offering to make things right, we received attitude. I as was told by many to avoid this company... read more
Business response:
We are sorry we have not been able to connect with you, please contact our Customer Relations Manager at 302-762-1200.
The work done was great! The customer service and policy against giving information to your insurance company (even with your permission) make it harder to get reimbursed after the job is over. It's a shame.
Business response:
Jay, thank you for bringing your concern to our attention here on Facebook. We'd like the chance to learn more about your feedback. Please confirm the job number associated with your review. Once received, the appropriate manager will follow back up with you.
They charged my Mom $500 for a ~$20 capacitor and 30 minutes of labor to replace the old one. Not to mention they were already there for their $79 annual tune up. The service guy was really looking for that spring bonus I guess. Stay away from these guys!
Business response:
Thank you for taking the time to speak with us, we are happy we were able to come to a resolution.
Went into the estimate discussion optimistic. All of our questions were answered satisfactorily and we agreed to a deal. I foolishly didn't read the contract closely enough and found we were charged extra for items that were "included" in the deal. During the discussion I asked if items could be removed from the package and was told they were part of the deal. Upon a closer reading of the contract, after unit was installed, I found items could have been removed. It is my fault for believing what my husband and I both heard a... read more
Business response:
Ms. Gruden, we appreciate the opportunity to speak with you and come to a resolution for you in this matter.
Once again heating is not working. Problem started March 31th. Glad summer will soon be here. Will I have problems with the A/C too? Still making payments on the system and services warranty is running out soon, which mean is going to cost me more $$. SAD, SAD!!
Business response:
Ms. Nguyen, thank you for bringing this to our attention. Our HVAC and customer relations managers have both been made aware of your comments. We will be following back up with you as soon as possible. We look forward to getting to bottom of the ongoing issue you've experienced with your heating system.
Tech was terrific, however the company REFUSES to send us the bill.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,687 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.