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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Horizon Services For over 30 years, Horizon Services has delivered expert heating, cooling, and plumbing service for homeowners in your Delaware neighborhood. From money-saving offers and same-day service to industry-leading guarantees, we’re committed to your complete comfort. Call anytime for 24/7 service including nights, weekends, and holidays with no emergency fees! Our highly trained technicians respect your home with drop cloths and booties. They respect your time by arriving on time, or your service is free! Our tea... read more
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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We had Horizon Services out to our home after our 2 year old flushed an unknown object down the toilet. The plumber came out, stuck an electric auger down the toilet, flushed it a couple of times and said that it was fixed. My husband left for work and by the time that he got back (just a few hours later) the toilet was no longer flushing again. My husband sent a message to customer service and never received a response. We ended up calling a local plumber to come out after another week went by and not having access to that ... read more
I can't say enough about Zachary Shoemaker, the plumbing technician who took care of our plumbing emergency. When he first came to our home, he quickly called for help to drain our flooded basement. When the water level was low enough for him to safely evaluate the extent of the damage, he replaced our failed sump pump and got an electrical contractor to come out and restore power and light so that the project could continue. He gave us a report on what had been done, what still needed to be done, as well as financing option... read more
I made an appointment for the 20th of May. They didn't show up. The date and time confirmed the night before. Then I rescheduled for June 5th. The date and time confirmed the day before and still no show. When I called they said they called to confirm them coming today. If it was confirmed the night before why in the morning again. When I cancelled it the girl hung up on me. They do not have customer service. I will never recommend them again to anyone.
Horrible experience! Avoid this company at all costs! They will take advantage of you and charge you WAY more then you should be paying in comparison to other companies for a terrible job done. Their customer service is absolutely horrendous. A call this morning resulted in us being sassed by their receptionist. They did not fix our AC, which we paid them a grand for, and they have made NO attempt to make things right. Instead of offering to make things right, we received attitude. I as was told by many to avoid this company... read more
The work done was great! The customer service and policy against giving information to your insurance company (even with your permission) make it harder to get reimbursed after the job is over. It's a shame.
They charged my Mom $500 for a ~$20 capacitor and 30 minutes of labor to replace the old one. Not to mention they were already there for their $79 annual tune up. The service guy was really looking for that spring bonus I guess. Stay away from these guys!
Went into the estimate discussion optimistic. All of our questions were answered satisfactorily and we agreed to a deal. I foolishly didn't read the contract closely enough and found we were charged extra for items that were "included" in the deal. During the discussion I asked if items could be removed from the package and was told they were part of the deal. Upon a closer reading of the contract, after unit was installed, I found items could have been removed. It is my fault for believing what my husband and I both heard a... read more
Once again heating is not working. Problem started March 31th. Glad summer will soon be here. Will I have problems with the A/C too? Still making payments on the system and services warranty is running out soon, which mean is going to cost me more $$. SAD, SAD!!
Tech was terrific, however the company REFUSES to send us the bill.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,030 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.