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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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Sadly they know the issue and yet never stepped up to handle it. Promised return call to discuss a resolution hummm still waiting going on 2 days. The whole problem and phone tag has been going on for nearly 2 weeks. Overcharging for the simplest issues and then sending you estimates to replace equipment they had no business inspecting to start with. It had nothing to do with a repair of a toilet. Forcing their techs to find the 3 areas to write, a Quote and try to sell you unnecessary services. Never will use them again. An... read more
Business response:
Brenda, We are dedicated to offering all of our customers with the best experience. With that being said, we would like the chance to have your issues reviewed and put you in contact with one of our Customer Relations Managers. Please give us a call at your earliest convenience. Thank you.
I would NEVER refer ANYONE to deal with these people!!! HORRIBLE service!!! They bought my previous company, and I’ve had NOTHING but problems with them, the equipment, and their warranty behind the product. They can’t keep an appointment to save their life, and they wait until AFTER the scheduled time, to even let you know they won’t be out!!!! They put you at the back of the line, for something THEY cancelled. Total disappointment.
Business response:
Hi Lori, Thank you for your feedback. We'd love to learn a bit more about your experience and have our Customer Relations Manager contact you. Please reach out to us at your earliest convenience.
I booked an appointment to have my hotwater heater serviced. A simple valve replacement, gave them the error code, make and model. the appointment was between 2 and 4... it's 630 now and I was just told it might take the technician another 30/45 minutes to get here. Apparently my time isn't as important as your answering service proclaims.
Business response:
We are sorry we have put you in a position to feel this way, we would appreciate the opportunity to discuss and make things right with you but have been unable to make contact with you and would appreciate the opportunity to discuss your concerns. Please reach out to our office and ask to speak with our Customer Relations Manager at your earliest convenience at 302-762-1200.
After recent HVAC work at our neighbors home, A pipe installed by Horizon Services - Air Conditioning Plumbing & Heating, is forcefully shooting water on to our sidewalk, stairway and home. The water is constant. It drains to our foundation while soaking our property. In the cold it is causing much icing. Also, the acidic furnace condensate has shot out and blasted pedestrians using the sidewalk. I attempted to contact them to resolve the issue easily but they refused to listen. I find this to be very very poor service and a... read more
Business response:
*Update: Dave, thank you for bringing your concern to our attention. We always investigate all poorly rating reviews. Please confirm the zip code and date that the service was performed so that we can have our Customer Relations Manager look into this. Thank you!
I'm really not sure if I recommend them anymore. I have been a loyal customer for over 15 year, have spent more than $15,000 with them and they cancel a tune up service that was 3 months in the making. they tried to come 2 hours before my appointment time and when I was not able to do that time, I get a call 4 hours later saying I have been canceled. oh and I took off work to be home. I reschedule for 1 month later but was reassured that could not be rescheduled...pretty funny. horizon treats their loyal customers like c... read more
Business response:
Casey, We want to take a more in-depth look into this and see what we can do to help. If you could please send us a private message or call so we can further assist you.
Had a really bad experience after our heat stopped working this weekend. We thought we lucked out that Horizon could come out and see what was wrong. When we told friends/family we called Horizon - every one of them warned us to get a second opinion. They came said they couldn’t get it to work, would take 3k worth of repairs and that it would need to be replaced in a month or so. Another company came out and in 2 mins found and hit the thermal reset button on it and our boiler was back up and running. He said the boiler is f... read more
Business response:
Adrienne - Thank you so much for providing us an opportunity to resolve this issue for you. Your feedback is greatly appreciated so we could review this matter internally. We hope to have the opportunity to work with you again in the future!
No a great company anymore.
Business response:
Thank you for taking the time to speak with us, we are happy we were able to come to a resolution.
Completely unsafe driver 11/2/22. Can’t read road signs and merge correctly. Almost caused a wreck by cutting me off! Hire competent drivers!!
Business response:
Amanda, thank you for bringing this to our attention. Our driving safety is very important to us, and a situation like this will NOT be overlooked by us. We would like to follow up with our fleet manager and the technician’s manager to ensure that this has been addressed properly. Could you please confirm the truck number and location of the incident please? This is by no means acceptable behavior.
Horizon has handled my furnace problem so badly. It's hard to imagine how they could have done any worse. 7 days ago I called them about my 5-year old Lennox system that suddenly stopped working. A technician came out and misdiagnosed the problem as a faulty igniter. The technician didn't have an igniter so the next day, they sent another technician out with an igniter. He installed it and lo and behold, that wasn't the problem. Instead it was the entire circuit board that needed to be replaced. They said they didn't have a ... read more
Business response:
Joe - We are sorry we have put you in a position to feel this way, we would appreciate the opportunity to discuss and make things right with you. We have been unable to make contact with you and would appreciate the opportunity to discuss your concerns. Please reach out to our office and ask to speak with our Customer Relations Manager at your earliest convenience at (484) 325-6468.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,687 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.