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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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I get their goal is to upsell. But when a Horuzon Services LLC employee threatens to “call the Township” if I don’t schedule an expensive service, we’ll that can be considered extortion. By the way, I called in another trusted small plumbing business and they fixed the problem without extensive and expensive services. Horizon Services LLC will never step foot on my property ever again. I may in fact write a letter to the Better Business Bureau.
Business response:
Mrs. Kate, it is troubling to learn of this situation. Thank you for bringing this to our attention, and we want to inform you that we investigate all instances of questionable behavior. We are a company built on honesty, we stand for what is right, and are committed to always doing the right thing for our customers. Our customer relations manager will be following back up with you as soon as possible.
On Feb. 7th we had a service tech come out because our heater had stopped working. We were told it would be either $5k to fix, or we needed to replace the entire system. They said our oil tank would have to be replaced as well, but by an entirely different company. A sales rep came out that night and worked the numbers giving us a quote of just over $26k for the system. That number did NOT sit right with us, so the next day we had another hvac company come out. They looked at our unit, and within 10 minutes for $177.00 ha... read more
Business response:
*Update: Mrs. Bushong, we have noted in your file you were able to discuss your concerns with our customer relations manager. Please let us know if you have any further questions. Thank you.
https://m.facebook.com/story.php?story_fbid=2170539066449356&id=100004798503988 their sewer cleaning method only allows water to pass by leaving all the salads behind should you watch the above link these are how my pipes look after horizon plumbing services did their so-called cleaning. there's a flat rate of $99 which I was not charged but I gave technician $60 for his time which he lied to his company on the company invoice and said my line was not safe and there was a break in the connection from my sewer line to the m... read more
We have had a terrible experience with Horizon. I waited to post this in the hopes that our issues would be resolved by now. People make mistakes and I will always give someone the opportunity to correct it, but it's been over a month now. Our heat would not turn on back in early November. They sent a brand new inexperienced tech to look at our system. That did not go well. After a 2nd tech came out, they determined we would need a new boiler. They got to our house at 7AM for install. At 11PM they still were not finished and... read more
Business response:
Mrs. Novak, thank for you for bringing this back to our attention. To ensure your situation gets addressed with a sense-of-urgency, we will have the appropriate manager give you a callback within 24 business hours from your initial review. This amount of time allows the manager to research and investigate your concern, and be prepared to resolve your situation when you receive the callback.
Horizon has installed our 16k HVAC and been our HVAC company for 15 years. I think..since the sale a few of years ago we have definitely noticed a downgrade in service although their technicians are very good!! We tried to schedule home fall maintenance with Horizon in October and we were told busy until December 15th between 10-12. At the time I called I had just simultaneously reupped and paid our home maintenance contract after I discovered that we had not renewed and no one had contacted us to renew or schedule..I let th... read more
Business response:
Mrs. Felt, thank you for bringing this to our attention. We do appreciate your business as repeat Horizon Services customers, and are sorry to hear how you are feeling. We pride ourselves in customer service and will review your situation internally. Our customer relations manager has been made aware of your comments and will be following back up with you today. We apologize for any inconvenience you may have experienced but do want to thank you for your feedback.
Awful experience. Sales rep was great at promising the world, but delivered on NOTHING. We paid for a hassle free, customer service oriented experience. We received an improperly installed home heater. 6+ service appointments (each of which was on a work day forcing me to loose time at work) later, our system is functional. Every time it turns on my entire living room shakes but at this point I don’t even want them back in my house except for to remove the system so that I can go with one of their competitors who will actua... read more
Business response:
Mr. Marta, we have noted you been working with our customer relations manger to resolve your concerns. Please let us know if you have any further questions; we are always here for you.
Used to be good, used to....... I used horizon since I purchased my home. They did my furnace 9,000.00 job well done. The did my central air conditioner, another 9,000.00 Job well done. They have also done lots of plumbing jobs, kitchen faucets, bathroom shower faucets conversion etc. All in all I spent over 25,000.00 dollars with them. However, my bathtub started to leak under the drainage pipe making a watering mess in my family room. As always I called them up for service around August, They arrived on time. The plumber ... read more
Business response:
Mr. Berlanga, thank you for bringing this to our attention. We do appreciate your business as repeat Horizon Services customers, and are sorry to hear how you are feeling. We pride ourselves in customer service and will review your situation internally. Our customer relations manager will be following back up with you tomorrow to learn more about the experience you described.
Called for routine maintenance on my heater in October. Nothing available until 12/3. Booked it. Took off work today and technician not here yet. Called and spoke to a dispatcher who said someone called yesterday stating they had to move the appointment to February!! Told her I have no missed calls, no voicemails stating that. I did receive a text message reminder for my appointment today last night. Totally unprofessional. Go with a local independent guy! Less overhead, no advertising costs, no sales guy to pay. You will sa... read more
Business response:
Rick, this is certainly not the level of service we expect for our customer. We do appreciate your business as repeat customers. We will review your situation internally with our dispatch team to ensure such a situation does not occur again. Our customer relations manger will be following back up with you.
Tech told me he would follow up with an estimate to replace a part and in the meantime to just turn it off and on again to reset it. That was November 9th. No estimate was ever received so I'm back where I started with my furnce. Time to find a reliable company.
Business response:
*Update: Mr. O'Brian, we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,687 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.