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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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Tried to get a quote today and the guy would not do it because I wasn't home. I guess he needed to talk to the man of the house and the little lady was good enough even though she mows the lawn, takes care of the pool as well as other stuff. Thought it was 2021 not 1950. Not using Horizon.
Business response:
Mr. Boccella, thank you for bringing your concern to our attention. It is our policy to always have the homeowner's permission before servicing a home in any capacity. Our customer relations manager has been made aware of your comments. We will be following back up you.
Overpriced. Do not agree to the first quote. Chances are they’re trying to rip you off. Call around for pricing. Only use in an extreme emergency.
Business response:
Mr. Hickey, we will always provide a few options at different price points and, if the homeowner doesn't feel comfortable with the quote for any reason, there is never any obligation to follow through with the job. With that said please know, that It is difficult to compare a piece of equipment we install vs. another company, given we provide many guarantees and warranties which other companies do not. We promise 100% satisfaction and if something goes wrong, we will stand behind our work. We will have out customer relations... read more
I scheduled an appointment online for hvac services. Then I went back online and rescheduled to a more convenient time and I called customer service to cancel the original appointment. The dispatcher told me that the online appointment service does not always schedule an appointment even though you get a confirmation email because the scheduling calendar does not match up with what appointments they actually have. So if I would've never called I would've sat here like an idiot waiting for a technician that was never going to... read more
Business response:
Thank you for bringing this to our attention. Can you please confirm the name and zip code on your account? Once received, we will have the appropriate manager follow up with you.
Purchased a brand new heat pump system less than 2 years ago from Horizon. It's not working at all,, it's currently 85 degrees in our house and the company who constantly boasts about their 24/( emergency service says the earliest someone can come is 5 days!? That's perfect in the middle of the summer for my wife who's 7 months pregnant with twins. Absolutely insane.
Business response:
Mr. Sutton, we apologize for any inconvenience you experience but do want to thank you for bringing this to our attention. We will be following back up with you shortly.
Service tech laughed, when I told him the problem. Just RUDE!!
Business response:
Mr. Miranda, it is troubling to learn of this situation. We thank you for bringing this to our attention, and we want to inform you that we investigate all instances of questionable behavior. We are a company built on honesty, we stand for what is right, and are committed to always doing the right thing for our customers. Our customer relations manager will be following up with you.
Our unit isn't cooling like it is suppose to, so my wife called to schedule a tune up. I figured once they would get here they might try to sell me something but after listening to their automated message about their sale for about 30 mins, the representative told her (on speaker phone i heard every word) Sorry can we are booked till next year, can we schedule you for January. A AC tune up....in JANUARY of 2022!? We have used this company in the past, and I loved how they stood behind their work and how their techs were fr... read more
Business response:
*Update: Mr. Dickson, we apologize for the inconvenience you experienced trying to schedule an appointment with us. If you system isn't cooling it will need more than just a tune-up. Could you please confirm the name and zip code on your account? Once received, we will have the appropriate manager follow up with you.
Worst company! Unreliable and incompetent! Our HVAC motor went bad in the middle of a heat wave. Horizon comes out yesterday gives us a quote and said they would call us first thing in the morning to verify if the warehouse has the part. Tech said that he would be able to come out today to fix it if the part was in stock. Never received a call and when we called Horizon they said the tech is on another job and "maybe" they can send someone out at 6pm. How does this help us in the middle of heat wave?!! Horrible customer serv... read more
Business response:
Stav, we understand that not everyone is going to have a positive experience, but we strive for excellence on every front, and when we hear a customer of ours is not happy we do everything we can to ensure 100% satisfaction. We are currently looking into the situation you described. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow up with you.
they are in in business to rip us off nothing more . BUYER BEWARE
Business response:
Mr. Powell, we understand that not everyone is going to have a positive experience, but we strive for excellence on every front, and when we hear a customer of ours is not happy we do everything we can to ensure 100% customer satisfaction and make it right. Our customer relations manager will be following up with you shortly.
trash. don’t do it to yourself.
Business response:
*Update: Ms. Andress, we are following up with you to learn more about your experience. We strive for excellence on every front, and when we hear a customer of ours is not happy we do everything we can to ensure 100% customer satisfaction and make it right. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow up with you.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 10,687 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.