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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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heater unit was leaking water, horizon tech cane out and said the heater exchanger was cracked. even emailed us a picture. we had a 2nd company come for a 2nd opinion and it was just a loose hose ....NO CRACK FOUND!!!!!!! Horizon was about to scam us for $3000 plus!
Business response:
Ms. Rivera, it is troubling to learn of this situation. We thank you for bringing this to our attention, and we want to inform you that we investigate all instances of questionable behavior. If you could please confirm the name and zip code on your account, we would like to provide your information to our customer relations manager to contact you.
you really don’t want my honest opinion all you really want is a standard BS on how did my team do. So here it goes a fail right from the beginning, first tech name Jarell Skipwith, couldn’t even find the clean out drain right in front of my house that resulted in him pulling up my toilet to run a snake. Which in fact brings me to a different pricing level $300 more compared to your $99 guaranteed. My wife and I now believe they are trained to take advantage of your situation. Hell with a little more experience he could hav... read more
Business response:
*Update: Majdouline, we are following back up with you to learn more about the experience you described. Unfortunately, we weren't able to locate a file in our system that matches your name. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager give you a callback.
Very rude customer service reps Kasla(don't know if that is correct spelling) and Kyle who both refuses to email me on his company email regarding my bil'ling concerns and getting a refund. I was first told they didn't have a supervision, then they have one but I can't talk to them. I asked to speak with Dave the owner and I was told NO. they talked in circles. they said that nothing else can be do except believe them that they will have someone call me in 24 to 48 hours. They are not the billing department but refused to... read more
Business response:
*Update: Ms. Wojciechowski, we are following up with you to ensure your concerns have been addressed to your satisfaction. If not, could you please confirm the name and zip code on your account? Thank you.
The sales staff should be more honest. Quoted me a specific interest rate that was lower than financial institution charged. Advertised no payments nor interest for 6 months, which the salesman said he verified but financial institution said I only qualified for no interest for 6 month, principal payments started right away. Of course the air conditioning unit had already been installed prior to financial institution calling me with deals of the loan so I felt I had no recourse.
Business response:
Mrs. Osby, we are sorry we have placed you in a position of being upset with us. To ensure your situation gets addressed with a sense-of-urgency we will have our customer relations manager give you a callback today. With that said, please know, our financing options are provided by third-party lenders unaffiliated with Horizon. We look forward to turning your experience into a positive one.
Doesn’t seem they care about their customers at all. My heat stopped working a few weeks ago and we had a technician out over 2 weeks. He diagnosed what he thought was the problem and said we need a new part and he will be back within a week to fix. A week goes by and nothing, so we called and they said “the technician didn’t get the right part number when he was there so the warehouse cancelled our order. We didn’t even receive a call from Horizon telling us this! So then they send out a new technician who NOW FINDS THAT T... read more
Business response:
*Update: Mr. Corcoran, this is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them less than superlative customer service. Unfortunately, we weren't able to locate a file in our system that matches your name. Could you please provide the last name and zip code on your account, we would like the chance to have our Customer Relations Manager contact you?
I needed an itemized invoice so I could be reimbursed by my insurance company. The technician said that would not be a problem but the invoice I received was lump sum. When I called customer service they were very rude and stated that Horizon can not provide itemized invoices. Horizons policies cost me about $1,000. I would not use them again.
Business response:
Mr. Volk, we have gone ahead and notified our customer relations manager of your request. We will be following up with you to learn more about the experience you described. Thank you.
tried to say I needed a $7000 furnace for a cracked exchanger. turns out just needed a new board for 400. do not use!!!!
Services are more expensive than other local plumbing/heating contractors. Anytime they come to service the heater or AC, they always find something else to fix and often I don't believe it.
Business response:
*Update: Ms. Williams, could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow back up with you.
Okay Horizon you asked for it!!! I have been a customer of Horizon for the past 9-years and was happy with the service provided. However, in the past 14-months their service has changed drastically. In September 2019 I had plumbing work done in the bathroom, no problem there but I was told that my service agreement was expired and that I needed to sign up for another year at $89.00. So, I resigned and then in April 2020 called to have the yearly maintenance service done for our Lennox A/C-heat pump unit. Yeah I got an appo... read more
Business response:
Hi Toni, this is certainly not the experience we strive to provide. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manage to follow up with you. *We look forward to turning your experience into a positive one.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 11,109 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.