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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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Really, you want a rating from me. For starters, dont set my furnace on fire. Filling my house up with thick black smoke, 8 fire engines. I do not now the level of different techs. But to jump an air flow sensor thinking that was the issue (not the fan) and fire up the furnace is definitely not a good sign. Now the furnace is shot.
Business response:
Mr. Kilgerman, we take all customer concerns seriously. We have gone ahead passed along your comments to our HVAC manager and customer relations manager. We will be following up with you shortly. We apologize for any inconvenience you may have experienced do want to thank you.
We have been long time customers of Horizon, having electrical, heating and plumbing services done in our home. Though we have to explain each and every time, that Horizon has done work in our home, but are still told they don't service our area in Camden. This is frustrating!!! I called last Monday (10-19) for the heater check up and was told we don't service your area, but the rep said she saw they had serviced our home in the past. I was informed they would get in touch with us in 24 hours. Never happened. I ca... read more
Business response:
Joan, thank you for being a loyal customer of ours. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow up with you.
They are not to be trusted. They told me I needed a new Inducer motor for my heater as mine was failing. I had 2 additional heating technicians check it out and they said there was absolutely nothing wrong with my heater. Horizon was going to charge me over $1,100 for the work. Stay away from them!
Business response:
Mr. Irlich, we thank you for bringing this to our attention. This is certainly not the experience we strive to provide. We want to inform you that we investigate all instances of questionable behavior. Our customer relations team has been made aware of your comments and will be following up with you today.
U need to stop acting big before u guys were good with pricing and customer service but now u acting ur big company first u will say for job u will send technician for estimate charge when customer says no after a time u call say technician estimate charge is free what is all this fraud business also stick with ur fundamentals values and right pricing just u guys became big dorsnt mean there r not other competitors give better price than u
Business response:
Sriniwas, thank you for sharing your feedback with us. It is obvious you did not receive the level of service we expect for our customers. While we have placed you in a position to be upset with us, we would like the opportunity to speak with you regarding your questions and concerns so that you may consider Horizon in the future. We pride ourselves on providing excellent value and service for our customers and would like to alleviate any concerns you may have about our products and services. We look forward to speaking with... read more
Scheduled a heater tuneup a month in advance. They called an hour before appointment to cancel after I adjusted my work schedule. Then earliest they could reschedule was a month later. No response from an email I sent them. Don’t waste your time. I recommend Moore’s Countryside if you live in southern NJ.
Business response:
Mr. Michaels, this is certainly not the experience we strive to provide. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow up with you. We apologize for any inconvenience you may have experienced but do want to thank you for your feedback. *We look forward to hearing back from you.
This company took advantage of my parents. Installed a system two years ago for $20000 and won’t certify that it is in good working order?! My father passed and we are trying to sell the home. This should be the least of our worries. DO NOT DO BUSINESS WITH THESE RIP OFFS. I will be reporting to the better business bureau.
Business response:
Evis, we sorry to hear about your father's passing. Could you please confirm the name and zip code on your parent's account? Once received, we will have our customer relations manager follow up. Thank you and we look forward to hearing back from you.
My fiancee and I started using Horizon for the first 2 years we had our house. Their plumbers were all nice and straight forward the few times we used them but be careful with the HVAC techs! We had them come out because our A/C wasn't working to well and they Tried telling us we needed over $2,000 worth of work done to our A/C and furnace so we might as well get a whole new unit especially since the "new freeon" doesn't work in older A/C units so we decided to look into it and they tried charging us over 17,000 dollars for ... read more
Business response:
*Update: It is troubling how you feel, John. We thank you for bringing this to our attention, and we want to inform you that we investigate all instances of questionable behavior. We are a company built on honesty, we stand for what is right, and are committed to always doing the right thing for our customers. The experience that you have described to us is not the experience we strive to provide, and we would like the chance to get to learn more about your situation. If you could please confirm the name and zip code on your... read more
Just a heads up for anyone thinking of using Horizon Services I have used them twice and have been very disappointed. I had my ac and heating unit replaced and they tried to pull a bait and switch with the heater when I complained they gave me back 1000.00 but come one if I didn’t complain I am sure there would be no compensation back. But I was stupid enough to use them again for installing a gooseneck faucet, first they told me next day even know that not what the promise so I complained and all of the sudden they fit me i... read more
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 11,109 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.