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Horizon Services
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Location details
320 Century Blvd, Wilmington, DE, 19805, United States
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My husband and I had a brand new air conditioning unit installed not even a full year ago and it doesn't work. I'm 7 months pregnant and have two small children and they are now telling me they can't even get someone over here to fix it for almost 2 weeks, absolutely insane and terrible service. I will definitely not be recommending anyone use your services in the future.
Business response:
Mrs. Gramm, thank you for bringing this to our attention via Facebook - This is not the experience we strive to provide and we would like the chance to get to the bottom of this for you. Our customer relations manager will be following up with you. We look forward to turning your experience into a positive one.
We had our unit installed less than a year ago. This company does horrible work. Our system has already had a refrigerant leak less than 6 months after install. When the install crew came they left our house a disaster. They had to send another crew out to fix all the mistakes that were made. They did install the conduit correctly and water got into it and leaked into my electrical panel in my house. I called horizons twice and was told a manager was going to call me and I never received a call. If your looking for a new A/... read more
Business response:
Update: Mrs. Latch, we have noted in your file our customer relations manager was able to speak with you. Please let us know if you have any further questions; we are always here for you.
Be careful when setting up an appointment with is company was told over the phone that they could not give pricing over the phone to install a smart thermostat. They would not even give me a starting or a max price. All they wanted was there dispatch fee for coming out. Was told over the phone that would be $79 but then was told $95 when they were here which I refused to pay bc all the info they gave me they could have easily given me over the phone. The service tech that came out even said I don’t know why they waste everyo... read more
Business response:
Mr. McGovern, it is difficult to compare a piece of equipment we install given we provide many guarantees and warranties. We will always provide a few options at different price points. If the homeowner doesn't feel comfortable with the quote for any reason there is never any obligation to follow through with the job. Our customer relations manager will follow up with you regarding the dispatch fee and to resolve your concern.
These scum bags tried to rip Michael Eitel Jr’s grandmother off for $19,000+ for a $59 tune up! Trash. Straight Trash. We’ve all suffered this “pandemic” and they want to rip off the elderly??? I hope everyone catches on to your scams
Great installers but my system has been down more times than I can count. A tech accidentally did not tighten a cap and all my refrigerant leaked out ( I’m sure that didn’t damage my compressor lol). Now my system is down again with no tech for at least 24 hours. My system is under 4 years old. Buy from another company , you’ll be better off in the long run
Business response:
*Update: Mr. Wartman, we apologize for any inconvenience you experienced. We are circling back around to ensure everything has been resolved to your satisfaction. Please let us know if you have any further questions.
they didnt bother showing up to give us an estimate for replacing a heat pump....guess they dont need the business
Business response:
*Update: Ms. Sutphin, we circling back around to ensure you concerns have been addressed. If not, we would like to have our customer relations manager follow up with you.
Needed to have a plumber out...of course things can never be 100% and something has to go in a home. Our regular plumber wasn’t able to get it done this week so we called around and found horizon who was able to get out here pretty quick so we went for it...for anyone that needs work they sent someone out who looked shocked when I said I wanted the work done that day even though the girl on the phone assured me it could be done, acted like he had no clue how he could hook up a tub and sink in a reasonable amount of time (it... read more
Business response:
Ms. Elizabeth, we will always provide a few options at different price points. We would like the chance to learn more about the experience you described. Unfortuetnly, we could not find a file in our system that matched the name on your Facebook profile. Could you please confirm the name and zip code on your account? Once received, we will have our customer relations manager follow up with you.
I had an appointment today which Horizon cancelled very last minute due to the weather, despite the snow ending fairly recently. I live alone and work 6 days a week, roughly 8-8. So it is difficult when they offer a “4 hour window for an appointment” due to this. I chose a Sunday appointment because it is my only day off. However, they were not able to accommodate me by providing me with a more narrow window for an appointment during the week (say, 8-9am). The best they could do was make me wait a week, but my heat has not b... read more
Business response:
Ms. Monton, we following back up with you to make sure everything has been resolved. We have noted that our customer relations manger called and left you a voice message. Please let us know if you have any further questions. Thank you.
Only good thing is that they sent someone out immediately even after calling at 9p.m. on a Saturday the tech was here at 8 a.m. Sunday morning he was easy going and polite and it was a free inspection...but, My main issue is that i was told the inducer motor was seized which was the problem, but they didnt have one and i was told that the techs vehicle is fully stocked with these parts. I was then told by the tech it would be a $1078 part...even though i already knew its only approximately $175-$200 as i tried getting the pa... read more
Business response:
*Update: Mr. Larwa, we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions. Thank you.
Frequently asked questions about Horizon Services
How is Horizon Services rated?
Horizon Services has a 4.8 star rating with 11,109 reviews.
When is Horizon Services open?
Horizon Services is open now. It is open 24/7.