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iAqualink app
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Connecting my iq30 is a horrible process, and one that I have to repeat often. The app loses connection to the system several times a year leaving me to go in and start all over each time. Would not recommend And yes, my wifi signal is strong. It's the product that's the problem
Business response:
Hi Steve, If the wifi signal out next to your pool consistently is at least 10 Mbps and can't maintain a stable connection, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. We look forward to assisting you. - iAquaLink Support
App constantly crashes or fails to connect to unit even while wifi show it connected and in pairing mode, the settings control should be in the drop down or open window for immediate access
Business response:
Hi Randall, We're sorry for the constant app crashes. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
few options
Business response:
Hi Hector, The settings available in the app depend on the features of the hardware connected to it. Our product specialists are happy to help you explore the options for your equipment. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Enjoy your pool time! - iAquaLink Support
screen small. editing is not neat or easy
Business response:
Hi Stephanie, Our apologies. You can also access the scheduling feature in any web browser by logging into your account at www.iaqualink.com. Please let us know if there's anything we can do to improve your experience; you can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
App is clunky. I regularly need to close and restart for it to function.
Business response:
Hi Jeffrey, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
connecting is unstable
Business response:
Our apologies, Greg. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Doesn't register device, customer support just hung up
Business response:
We apologize, Ben! It was not intentional, we assure you. If you are trying to pair your device to the app, try removing special characters from your password and the SSID wifi network name. If that doesn't help, please try us again at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you! - iAquaLink Support
Slow, Bugs, poorly designed, not user friendly. Looks 20 years old. Simple tasks take minutes instead of seconds. Sometimes it ignores input, for example, you toggle to turn on or off the filter pump, and it seems to toggle on or off but nothing happens and you check back a few minutes later and nothing changed. Password protection is poorly designed. You enable it in the settings menu but you can't change anything without going back to disable password protection. Why not prompt for a password?
Business response:
Hi Chris, The app ought to prompt you for a password. Please email us at customerfeedback@fluidra.com with more details so we can better understand your situation. Thanks for letting us know, and we look forward to hearing from you. - iAquaLink Support
Has been working until last week. I don't know if you have done some kind of firmware update, but can no longer connect. Nothing on my end with my router has changed. Can no longer control my pool unless I put it into service mode, and can not change my schedule.
Business response:
We apologize for the issue, Mark. Please try turning off and back on the breaker to your unit, which will reboot it and should reconnect it. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.