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iAqualink app
About this business
App and systems work FLAWLESSLY! I have been installing the Jandy and pentair systems for about 15 years. Nothing but issue after issue with the pentair systems and apps! The iAquaLink app has been SOOOO much more reliable and the systems just ACTUALLY WORK! If you are on the fence about it, I beg you to AVOID THE PENTAIR AUTOMATION! Their regular pumps and filters are great! Automation systems and variable speed pumps, PURE JUNK! This is hundreds of systems worth of experience speaking.
Business response:
Hi Ben, Thanks so much for your kind words! This means so much coming from an experienced pool pro like yourself. Creating quality products that simplify your pool experience is what we aim to do every day. We really appreciate hearing from you. Happy swimming! - iAquaLink Support
first Gen app... like from 2011. It still links to web for most features
Business response:
Hi Cory, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please watch for upcoming enhancements that will allow more in-app control. Let us know what you think at iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Worked fantasticly with iPhone device, have just changed to android device and app does not work correctly timer function no longer works no stop function on lift effectively have no communication with machine via app. Although the app will make it start I only worked this out by standing beside the pool when activating the app. Very dissatisfied.
Business response:
Hi Leticia, The app should work the same on both devices. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist with your new Android device setup. Thanks for letting us know. - iAquaLink Support
I tried to register with 3 different emails, all of which are apparently already registered but won't receive password change emails no matter what. Not to mention it's crazy they have to have my exact address, email address, my legal name and my phone number so I can adjust some switches. I'm not the entire industry but I will never install another control panel like this again. The convenience this provides the customer is nowhere near worth it and most of them don't even care
Business response:
Hi Jackermy, Protecting our customers and their data is our top priority, including preventing unauthorized access to your pool. Your account is specific to your equipment at your location. Your product warranty is tied to your account. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with any questions. - iAquaLink Support
antiquated system. time for a stable update
The software has a glitch. it will FAIL on if the power goes off and on. It turns on the pump when not expected.
App used to work. Now it hardly ever connects. If it does it doesn't show if pool cleaner has started on app. App just keeps showing its idle not on. App needs a lot fixed.
Business response:
Hi Korina, Our apologies! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information about when the connectivity issues began and what changes might have happened at that time, and we'll be happy to troubleshoot and get your system connecting again. Thanks for letting us know. - iAquaLink Support
Not interactive with Google voice and missing many of the programming features of the remote and web apps.
Business response:
Hi Jason, Thanks for your feedback! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information; we may be able to assist with some of the missing features. Happy swimming! - iAquaLink Support
Called customer support for help as the unit doesn't keep a connection with the internet and was told my extender is too powerful for the unit. I have reset so many times its ridiculous. Wouldn't recommend this system wish I could get my money back
Business response:
Hi Nikki, We apologize for the issue! It could be that your router is set for a different channel than the equipment can read. Most routers have 5GHz and 2.4GHz channels, and our equipment uses the 2.4 GHz channel. Please call us at (800) 822-7933 so we can confirm and walk you through changing the router settings. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.