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iAqualink app
About this business
Constantly looses wifi signal, worked with Alexa for two days then quit. I had high hopes for this app and the I aqua link system. VERY DISAPPOINTED !!
This app is garbage. I mean it works but the UI is old and clunky, especially the "Web" functions for setting pool run speeds/times etc.
App is aloe when going to web to change schedule for pool. No option for red lights only
Business response:
Hi, The color red doesn't light many pools well, due to its longer wavelength. This limitation is by design within the software, the lights, the automation system, and the app. Please watch for an upcoming launch of lights capable of any color in the rainbow. Please contact us at (800) 822-7933 for help with your schedule issue. - iAquaLink Support
this thing is a fail. try calling support! anyway pro tip. logout every time you use it, at least then it will attempt to work correctly. still poorly programmed by high school kids.
Business response:
Hi David, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? You can reach us at (800) 822-7933 Mon–Fri 9am–4pm or at iaqualinkfeedback@fluidra.com anytime. You can also find help online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
always problems with product...the app especially bad and many times crashes and you have to call in for a "reset"...the results of outsourcing your programming to India. (they have no pools- makes sense.)
Business response:
Hi Curtis, we apologize for any issue with the app! Could you send details of what you are experiencing to our customer support at iaqualinkfeedback@fluidra.com? We'd like to take a closer look at what's happening. You can also reset your automation system by turning off/on the breaker to the unit. Thanks for letting us know. - iAquaLink Support
clunk outdate app
Business response:
Hi Mike, Our apologies for your poor experience with the app. Please let us know what issues you encountered by reaching us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We will try to help you immediately. Thanks for letting us know. - iAquaLink Support
Never loads. Probably the worst app ever installed on my phone. Despite my system showing the green light, tapping it just brings a loading screen that never loads. I specifically purchased an Exo IQ system for the app functionality. Tried multiple devices and same issue. I'm in Australia so I assume my support options are limited to none.
Web tab doesn't load so can't enter schedules for equipment also if there's a power failure all saved schedules are earsed very annoying when you don't know when the power was lost and your pool hasn't been filtering for a week or more
Business response:
Hi Trav, We apologize for the issues you're having with the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll get these issues taken care of so you can relax and enjoy your pool. Thanks for letting us know. - iAquaLink Support
Doesn't work and no one is ever available for support.
Business response:
Hi Richard, We're sorry for your poor experience with the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup and get it working for you. You can also find tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.