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iAqualink app
About this business
RGBW color LED lights *need a color mixer* so I can *choose* what color I want them to be instead of the static colors that come preprogrammed. For the cost of this system, the lack of such control is utterly ridiculous. Interface is clunky at best. Disappointing to say the least. Having no LED color mixing is a fundamental lack of functionality.
Business response:
Hi Robert, Thanks for your feedback! Some colors do not adequately illuminate many pools, due to their longer wavelength. This limitation is by design and exists throughout the software, within the lights themselves, the automation system, and the app. Watch for an upcoming launch of lights capable of any color in the rainbow. - iAquaLink Support
I cannot connect to the network. I have tried many times, but it is not opening the setup web page on its own, and when I try to open the set up page myself, it just states it is not connected. Very frustrated.
Business response:
Thanks for the input, Everardo! If you'd like to tell us more, please email feedback@zodiac.com. Regards, AquaLink Support
Hot garbage
My pool system always shows up offline in the app even though we have a hard wire connection and our internet is working. Very annoying. Some of the controls and toggles between pool and spa mode in the app are clunky as well.
The interface using web tools like scheduling and updating settings is awful. Web view of equipment overlaps and the programming for entering time schedules is convoluted and difficult to use. The company needs to invest in updating its web interface.
Business response:
Hi Eric, We apologize for the issues you are experiencing with the app! We want to help. Please forward your review, along with your contact information and screenshots of the issue, to us at customerfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
connection issues all the time
Business response:
Hi Andrew, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup with you. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Cannot use Google Assistant or Google Home App to control pool equipment.
Business response:
Hi Mark, Thank you so much for your feedback about Google Assistant compatibility. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
It always stops working on me
Business response:
Hi Chena, Our apologies for the issue you're having with the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with details and we'll get your app up and running more consistently for you. Thanks for letting us know. - iAquaLink Support
terrible
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.